The duty manager Dave was very kind and accommodating. He upgraded us after a misunderstanding. The staff were very polite and helpful. Abdoul from the Ferenghi Restaurant was extremely attentive and kind. We very much enjoyed our stay.

This is a beautiful hotel and grounds, breakfast is the best EVER, pool was great/warm. Despite having a lot of guests there, it didn't feel overly crowded. It's also walkable to the little market area, which was nice, and pretty close/fast to the Penang National Park, which was nice. Definitely quite a haul to Georgetown with traffic - in the 45 mins range minimum/1 hr to the airport which seems far in a small area. We loved it though and are glad we stayed here - just don't think (as I did) that you can pop back and forth to Georgetown easily.

Explanation upon the check in wasn’t clear around vip access or discount. Hotel was continue asking for the confirmation code from hotels.com Overall hotel is abit old and not many dine out option but one restaurant where it only had buffet. Swimming pool were two but only able to use main pool as the other one was closed for other type?? Massage was great. Will visit again.

Explanation upon the check in wasn’t clear around vip access or discount. Hotel was continue asking for the confirmation code from hotels.com Overall hotel is abit old and not many dine out option but one restaurant where it only had buffet. Swimming pool were two but only able to use main pool as the other one was closed for other type?? Massage was great.

We loved the property. Everything was great.

Excellent hotel, staff and dining.

It’s a nice property. Nothing much around, just resort living and very relaxing and quiet.

Lovely place to stay

A beautiful place to relax and spent time with family

The hotel was beautifully presented, staff were courteous throughout and if anything it was better than the website suggested

The Staff were so lovely. So friendly and willing to do anything to make your stay enjoyable.

The best hotel ever！

There were water leakages in our room three times. and the cope with the defect was quite poor.

Way beyond our expectations in terms of service. From the minute we arrived, the service was impeccable. Upgraded to Rasa wing which came with added benefits such as a less crowded breakfast room, afternoon tea and cocktail hour. Buffet breakfast was also one of the best I’ve ever seen, so much choice. The beach is the only thing that lets it down.

I love the sunset.

Wasnt bad but didnt feel 5 star

We were past guests of the hotel. We returned for a family holiday. Always enjoyed the morning buffets, staff is friendly, great service. Our stay was very comfortable. Thank you to the staff at Shangri-La Rasa Sayang!

The breakfast was amazing just as before.

So the staff was fantastic and I chose to upgrade to a suite that made this day. Just incredible. The staff I interacted with Gana and then Diniy Were superb and understood how to interact with guests at a five star level

Very peaceful resort that is great for families.

Best service!

Delicious breakfast buffet and great service at the grill restaurant bar

Beautiful setting and great facilities. Breakfast staff very good. Concierge staff were a bit hit and miss

Aged property although rooms are generally well maintain. Old facilities small pools, NO beach access even though on beachfront. large gym wide breakfast spread but far from the city

We have booked this property confident in the brand and looking forward to a relaxing and high end stay, but it turns out to be simply abysmal. To begin with, the marketing is completely deceiving and indeed so inaccurate, better described as false advertising. The images portrays a well maintained and new establishment, when in fact is the complete opposite. Tiles missing on pool, carpet stained in lobby entrance, walls in the room ruined/dirty, swimming towels ripped &/or stained, terrace chairs ruined (see pictures) etc. Whilst it is described as “Shangri La Rasa” there are in fact two hotels within the establishment: La Rasa Garden & Wing - be aware guests are treated completely different. If you happen to have booked at the Garden, you are treated like a second class guess. Good luck in having a good night sleep! For some inexplicable reason, there are a couple of (kind of) musicians, singing until past midnight to an empty audience every night. During our stay we complained for the lack of rest and we were told it was an event and they could not do much about it. Completely lied to us, didn’t even apologise or try to mitigate the situation. To make things worse, one night at 1:23 am the telephone rang shortly after having managed to fall asleep, to be asked by reception “have you ordered some tea?”. We brought a complaint forward to the manag,ent explaining all the above and absolutely no attempt were made to apologies for the horrendous stay. DO NOT BOOK HERE!!!!

Excellent as usual with a friendly enthusiastic team

Everything is nice only that I lost 2 bags of white pepper there and couldn’t find back

The staff are genuinely the friendliest and most professional. The hotel grounds are immaculate and food and drink superb.

I am very impressed with the breakfast quality and spread

Amazing service and beautiful grounds.

Overall satisfy. The breakfast has lots of variety, only the lady who’s standing at the entrance was a bit rude with no smiles. Room is smaller than expected and the hotel needs a renovation.

Staff was not very friendly, food was tolerable. Coffee was horrendous, but they did have Kopi in the mornings. The NYE BBQ was not worth the money... the cooks tried to serve raw squid as cooked. it was ridiculous