The staff was excellent.

Excellent Resort

Beautiful resort! relaxing beach areas. The Thai people never disappoint. Always smiling, soft spoken, willingness to provide excellent customer service is unmatched in the hospitality industry. Since im being honest here. I should mention that the resort is showing some signs of aging. Upside is, i did see renovation signs as well. So obviously they are addressing the problems. Last thing to mention, they have a small gaming area that needs to be upgraded. Hopefully that will be addressed as well. My wife and i will be back. Can't wait

Exceptional service, spacious rooms and the staff are incredibly friendly. The hotel is in an area of supreme natural beauty, our room overlooked the lagoon (where there was plenty of fun activities - kayaking, paddle boarding etc.) and mountains behind it, we were also only a 5 min walk from a private beach. Absolutely sensational value for money, would recommend to all.

Vast hotel but well maintained . The staff was amazing and very helpful. The location is good . The beach was very dirty full of plastics( certainly because the monsoon but nobody seems to care) . Breakfast was fine ( very good coffee) . We had a huge room . Air cond was too cold .we regretted not to have a fan . We had a very good dinner at the Thai restaurant . We recommend this hotel for families or group of friends.

A highly sanitized resort. Remarkable staff who do or offer a profound number of things to assist or make your stay easier or more enjoyable. This was my 7th stay at Angsana Laguna. I first stayed there when it was owned by Sheraton. This time I was invited to two private cocktail parties. Close family (a group of 5 also stayed in a 3 storey island duplex. I used the Angsana Spa once and Banyan Tree Spa twice for extended periods as I usually do with remarkable expertise from the highly trained girls who do the massage. Profound thanks to Ariel Campos, acting manager of BTMA at Banyan Tree resort and his son, John Riel Campos, a recent, impressive and progressive hospitality intern at Angsana who facilitated my obtaining a charger for my Apple Mac Air which I had inadvertently left in Sydney, Australia. I needed it to support my work as a teacher in Australia and Ariel Campos drove me to Central to obtain another one at one of the IT shops. His sincere support was greatly appreciated. I would also go to the bar lounge area at Banyan Tree most afternoons and for dinner at Saffron and greatly appreciated the ambience of that part of the Banyan Tree resort with beautiful live jazz from Donna Campos and her colleagues. Profound thanks to all the Angsana staff and Banyan Tree staff with whom I came into contact and who extended support. Eternally grateful. They are all to be commended. Diana Fraser

A highly sanitized resort. Remarkable staff who do or offer a profound number of things to assist or make your stay easier or more enjoyable. This was my 7th stay at Angsana Laguna. I first stayed there when it was owned by Sheraton. This time I was invited to two private cocktail parties. Close family (a group of 5 also stayed in a 3 storey island duplex. I used the Angsana Spa once and Banyan Tree Spa twice for extended periods as I usually do with remarkable expertise from the highly trained girls who do the massage. Profound thanks to Ariel Campos, acting manager of BTMA at Banyan Tree resort and his son, John Riel Campos, a recent, impressive and progressive hospitality intern at Angsana who facilitated my obtaining a charger for my Apple Mac Air which I had inadvertently left in Sydney, Australia. I needed it to support my work as a teacher in Australia and Ariel Campos drove me to Central to obtain another one at one of the IT shops. His sincere support was greatly appreciated. I would also go to the bar lounge area at Banyan Tree most afternoons and for dinner at Saffron and greatly appreciated the ambience of that part of the Banyan Tree resort with beautiful live jazz from Donna Campos and her colleagues. Profound thanks to all the Angsana staff and Banyan Tree staff with whom I came into contact and who extended support. Eternally grateful. 🙏 They are all to be commended. Diana Fraser

The location of the Angsana is excellent within the Laguna complex. The 2 bedroom villa we were allocated was most welcome. For the 4 of us to be accommodated together was a great asset while coronavirus virus lock down in place. Our outside journeys were somewhat restricted for the last 4 days so the lounge was very useful. We were upgraded to the villa due to it being our third stay. The staff throughout were exceptional once again. Thety provided fantastic service during these abnormal times. We all wish them well throughout this terrible fast spreading virus.

This is not a 5 star hotel. It is in desperate need of refurbishment, the service is awful, it is ridiculously overpriced for the quality of everything. It feels like a glorified travelodge. It was so dirty we had to move to 5 different rooms before we could find one we felt comfortable enough to sleep in for a night. We checked out 4 days early as we couldn't bear to stay any longer. Worst hotel i've ever been to and completely misleading from the photos.

This is a beautiful resort and is great for families. Wonderful pools, good food, comfortable rooms.

This is a beautiful resort and is great for families. Wonderful pools, good food, comfortable rooms.

It was a recommendation from a friend since we were trying to find a place kids friendly. Great resort, lots of amenities and restaurants as well as a cool kids club. Resorts include some water activities at the lagoon, it as its own beach with bar and pool right there as well, about 6 restaurants, transportation to town, spa and tourist information / booking. We wish we could spend some more time but overall was a great experience

It was a recommendation from a friend since we were trying to find a place kids friendly.Great resort, lots of amenities and restaurants as well as a cool kids club. Resorts include some water activities at the lagoon, it as its own beach with bar and pool right there as well, about 6 restaurants, transportation to town, spa and tourist information / booking.We wish we could spend some more time but overall was a great experience

Angsana is beautiful, the pool is so uniquely laid out. We stayed in a groud floor pool access room and it was amazing. The buffet breakfast at Marketplace was an outstanding spread. We highly recommend the staff and facilities at Ansgana Laguna.

Angsana is beautiful, the pool is so uniquely laid out. We stayed in a groud floor pool access room and it was amazing. The buffet breakfast at Marketplace was an outstanding spread. We highly recommend the staff and facilities at Ansgana Laguna.

It was great to have unlimited bottle of water provided in the hotel.

We had chosen four Laguna Loft rooms ,the rooms were nice but there was Construction work going on opposite all the rooms,which was not disclosed to us before booking.Better location same type rooms were empty there but we're not given i.e.Room no.1431 n 1432.Reasons not understood.The matter was discussed in large with the duty manager but was not fruitfull. Realities should not be kept hidden.We were charged fully,they tried to compensate upto 50% but not on a fault acceptance mode,why?A very very nice property and service was also very good.Our Luck.

We had chosen four Laguna Loft rooms ,the rooms were nice but there was Construction work going on opposite all the rooms,which was not disclosed to us before booking.Better location same type rooms were empty there but were not given i.e.Room no.1431 n 1432.Reasons not understood.The matter was discussed in large with the duty manager but was not fruitfull. Realities should not be kept hidden.We were charged fully,they tried to compensate upto 50% but not on a fault acceptance mode,why?A very very nice property and service was also very good.Our Luck.

Loved the vast open spaces, Lots of things to do, Sailing, Kayak, Pedalo, Pools, Water Polo, Volleyball, Beach Club, Free shuttle to shops. Didnt like no Happy Hour in Pool Bar, very strange. Staff were kind, helpful and fun to my daughter and I - will be back for sure.

Amazing stay in Angsana Laguna Phuket, perfect location, wonderful resort.

Amazing stay in Angsana Laguna Phuket, perfect location, wonderful resort.

Kids club, bicycle rental, nice pool, family friendly. Food is a little pricy but not that delicious.

Good location , frequent shuttle bus to local area. Spacious room and good breakfast environment! Very friendly staff. Hotel environment is very good but room is so dark cannot read books . I need to read in toilet ! Suggest to add ceiling light or change the purple light elephant light to bright colour cover.

the beach and the activities at night at the restaurants are great. Prices are a little bit high.

Good location , frequent shuttle bus to local area. Spacious room and good breakfast environment! Very friendly staff.Hotel environment is very good but room is so dark cannot read books . I need to read in toilet !Suggest to add ceiling light or change the purple light elephant light to bright colour cover.

The resort is beautiful and the pool that sweeps around the resort is incredible - we spent hours playing around with the kids! But the people who work there are also a big part of how incredible the experience is. Smiles and hellos from EVERYONE. We were so well looked after and cant speak highly enough of this experience.

Beautiful hotel and wonderful service. The design of the hotel means that when the inevitable downpours come, the floors and balconies flood, making it difficult to be anywhere but inside your room. Food and drink is pricey, but good quality.

Beautiful hotel and wonderful service. The design of the hotel means that when the inevitable downpours come, the floors and balconies flood, making it difficult to be anywhere but inside your room. Food and drink is pricey, but good quality.

Great holiday. More clear instructions needed about activities. Apart from that excellent holiday very much enjoyed. Thankyou

Great holiday. More clear instructions needed about activities. Apart from that excellent holiday very much enjoyed. Thankyou

I was there for a conference. Their service is outstanding, providing nice tea, sugar and cool towel for welcome. During my stay, I don’t have any bad experience and the service persona are hospitable.

good