Was in town for an event and the hotel was close to the venue. Easy to find. Very clean and relaxing hotel.

Welcoming staff that was very helpful. And upgraded our room just because!

Clean, nice rooms! Great staff! Very close to Crystal Bridges Museum!

Love the way the room was set up, facing sliding glass doors...and the balcony. Wish there was a complimentary breakfast, but appreciated coffee in lobby.

Clean, nice and convenient hotel to Bentonville. Woke up with back and neck pain though...beds are comfy but too soft. Gym needs a yoga mat or two and any floor work is super uncomfortable.

Unfriendly staff

It’s a great hotel , clean close to the highway and the employees are terrific

Nice property.

Easy of the highway. Easy access to Crystal Bridges

There was a problem with the elevator No cleaning service on Sunday at all

Property in need of better upkeep and tidiness. They seemed to struggle with their inside presentation. A bit run down in our opinion. Sorry

The hotel was clean, quiet and location was great! Staff was nice. TV didn’t work but I used my laptop. Bed was really comfortable. Would stay again.

Lobby lady was so friendly and kind! The bathroom has issues … the door won’t stay closed and bangs into the shower door. Otherwise lovely room!

Very nice facility- met my expectations and meets the courtyard Marriott standard. One complaint that is not unique to the Bentonville hotel is the fact that the soap dispensers in the shower are virtually unreadable- it is impossible to know which is soap, which is shampoo, and which is conditioner. The font is so small and in a color so indistinguishable, and most people don’t wear their glasses in the shower—which doesn’t help much either! The brand is big and bold, but if you can’t read the contents, no one will remember the brand! Marriott has done so much to improve the customer experience—this detail would seem easy to fix.

The food served in the evening was terrible and expensive. The lady who prepared it didn’t know how to use the equipment so the frozen hamburger paddy was Luke warm. The quesadilla was obviously microwaved so the taco shell was rubber.

Nice room! Sofa was nice and the tv was good!

Great place

Easy parking and a good renovation.

The staff was very friendly. The room was nice. The bed was comfy. I was disappointed at the lack of toiletries. There was a lone little, bitty bottle of body wash on the sink. There was no soap in the shower. The towels were rough. The only coffee (other than mediocre in-room coffee) was overpriced Starbucks in the lobby bistro. Other chains offer free coffee and breakfast.

Comfy room and great staff

High priced older outdated bathrooms. Room service only every other day without notice

Cleanliness was great. Great workout room. Breakfast food was pricey. Staff responded to questions but rarely smiled and seemed tired or indifferent. Perhaps had a bad day. Fire alarm jolted us awake at 5-ish in the morning. Stopped after a while. Repeatedly rec'd a busy signal at front desk. No announcement that it was a false alarm. We assumed this after fire truck pulled up in front of hotel and left after what we assumed was an all-clear.

Nothing to complain. Everything is good.

The room was just awesome, staff did a Great job with cleaning!

Nice room! Clean and comfortable.

Employees were friendly and very helpful!

Services were lacking. Only asked for towel service and did not receive once during our 3 night stay.

It suited our needs

Well, 1st there was no breakfast unless you were with a large group. Then there was no pool. Day staff at check in was good, reat of the time they were rather rude to be honeat.

We arrived at 130 and went to the front desk. I told the manager that we had a reservation. She rudely said, "we don't have a room ready". I said thank you and we will come back at 3 pm. (stated check-in time) She said, "we won't have a room ready then either. You will have to wait until after 4 pm". I asked if she was going to compensate me for the inconvenience since I confirmed my reservation and paid in advance but the room was not going to be ready on time. She said they don't do that and that I would just have to wait. I have stayed with Marriott for over 20 years and have never been treated so rudely. This was by far the worst experience I have ever had at Marriott. I understand that things happen and delays occur. But to treat me like I am an inconvenience is not how you get me to return to your hotel. We went to the little courtyard inside the hotel and waited. When the room was ready. She came and found us and acted like she was doing us a favor since it was ready before 4 pm. Never did she apologize for the delay or being rude. Would not recommend and will not stay at this particular hotel again. Which is a shame because it is a great location and very convenient to other services in the area.

Pretty ok mid-range hotel. New’ish and modern’ish. Maybe a little less expensive then other mid-range. However, breakfast isn’t included, no coffee out in the lobby. The breakfast ‘buffet’ is mostly bagels, bread or muffin. Starbucks is available, except no Starbucks coffee was brewed the times I inquired. If you are not interested in breakfast and don’t drink coffee, this place is for you. Neither here nor there, but there is no courtyard.

Great staff...will definitely stay here again and will recommend to others