Great location & very nicely remodeled hotel. Plenty of parking, but may have to walk which is typical for this location. Loved it!

Got there and they were training a new front desk person, great! Takes 15min to check in, get to our room and our keys don’t work, go back down, get “fixed”, still don’t work, they check with master key - it’s the lock. They go back down for 30min and then they switch us rooms. On 2nd day the key to that room doesn’t work. In new room - get to sleep and the alarm in the next room starts going off from midnight to 7am - tell them about it and it takes them an hour to figure it out. Onto it off they have biscuits at breakfast with no gravy both mornings.

Hotel now the Doubletree with lots of construction onsite to make the conversion. Early morning noise inside and outside during my stay 8/15-8/18/2024. Understandable but still unexpected and did wake me up

Hotel is currently undergoing major renovations, including a new name and sign. Room was very comfotable, wkth a fridge, microwave, huge tv, and updated decor. Bike and beach chair rental in parking lot. Breakfast was ok considering the breakfast area was under construction.

Nice

Four of us stayed for two nights in June. Clean room, nice pool area, and tasty breakfast. Also easy walk to the beach. Nice stay.

It was under construction our whole stay but it did not say that on the website. Pictures on the website were very misleading. Had a fire alarm go off our first night 3 different times. Had no water one day due to a pipe breaking and then no hot water later on that same day. Overall very disappointed.

It was a nice weekend

I believe the property is transitioning to a Hilton in the coming week. There was some construction going on and what looked like new furniture coming in. The gym was out of service. The rooms had a dampness and mustiness to them. Although there are humidifiers in the room, you still need to empty them when they’re full. However, with all that said the hotel was very clean and the rooms were spacious and nice.

Not a nice experience. Overcharged and had to wait 3 days to be refunded

Newly renovated, great location! Small path to walk to the beach or use the Coligny Beach public parking and access.

Close to the beach and nice environment

This properties info and pics are so misleading! Construction was present in the hotel during my stay and was never mentioned. The building is very old but has been partially renovated. The balcony over the pool wasn’t even usable. The sliding doors to the balcony weren’t renewed, therefore a swarm of flying insects entered my room every night. And it was very expensive for nothing! Just horrible experience!!!

Lady at check in was wonderful. Maintenance guy named Alter was nasty and very unprofessional

Upon arrival I was told i didn't have a reservation. However, I prepaid my stay on July 19th thru your app. Instead of completing my check-in process I was told to move over so she could check in other guest. My family and I had driven 6 hours to get to the location. I began calling expedia she completed her check-in of the other guest and called someone else in the back. Apparently they canceled my reservation on their end and gave our room away to someone else. With a huff she asked how long we were staying and gave us some keys to a room. The next day after returning from the beach we went to use our keys for the room and the door showed yellow. After standing at the front desk for 5 mins with no one working it we were told the battery was going out on the door but she gave me new keys. After getting into the room the water was turned off with no notice to anyone in the hotel with no update on when the water would be turned back on please note my family had just come back from the beach covered in sand and ready for a shower and some rest. Breakfast we subpar a lot of construction was going on in the building on our floor and the main floor. no signs or hey please excuse our mess notices. This is our second time staying here and it will be our last. This is an annual trip for our family but we will use other locations from here on out. When I asked to use my hilton number I was told they were tied to Hilton but all branding said different.

Room was immaculate, staff very friendly, great breakfast, amazing location. We will definitely return.

We vacation in this part of HHI every year, and have walked by this property many times. The location is fantastic with easy access to the awesome beach, and a short walk to Colligney which has lots of dining, shopping, etc. We got a last minute deal for just one night. The hotel is under some construction and were told it is about to become a DoubleTree? by the end of August. The rooms are redone, nicely appointed and clean. Not the Four Seasons, but certainly on par with a Hampton or Courtyard. It looks like the lobby will be very nice once completed. Parking is OK? Not a ton of spots, but enough around the property to find a place. The staff was pleasant and helpful, but probably due to the transition of brands, not quite as polished and trained as a well managed mainstream brand. That said, they tried and were helpful, I'll take it. Overall great location and nice enough for the price.

Close to beach.

Fromt desk not friendly or helpful. Looked like they hated their job. Location good for quick walk to beach. Breakfast not bad.

The hotel was just decent. For that price, it should have been EXCELLENT. The customer service did not meet my expectations. The lady at the front desk did not seem like she even wanted to be there. Very rude. There was NO parking at all. We had to pray for a parking space. Also, there weren't any chargers for my Tesla. When we pay this type of price for a hotel room, this needs to be the standard. I will never be staying there again.

Close to the beach which is nice.

Although they are updating the building, it was still a nice place to stay. Clean rooms. Had pumps in shower for shampoo conditioner and shower wash and lotion by the sink. Pool was small. Path to beach right across the street. Comfortable bed. Good variety for breakfast.

The room was fine...close to coligny...beach access across the street. Renovations taking place in restaurant but didn't affect the stay.

Under lots of construction. Little parking, Breakfast so late in the day and not early enough to get to it. The receptionist were short, unfriendly and unhelpful. They all had such a random rude aggression and attitude. everything was an inconvenience to just be checked in to them. I didn’t even want to go down to let them be aware of the black hairs and pubic hairs in the shower and on the counters. I went through hotels.com and expedias card had been declined at the hotel at the end of my stay so checking out early in the morning i had to pay double the amount for their failed service's. Then the receptionist said i had to call Expedia for a refund but that should be on them because i paid. There was no phone number it was a nightmare to get ahold of anything while traveling no less! This was the utmost sadden experience to end my vacation. And the only good thing was it was at the end of my vacation that i had unexpected payments. Thats so horrible to go through while ten hours away from home and having a planned amount of money to things. Get your stuff together. This is a hospitality business. AND THEN. Hotels.com had the audacity to only want to refund the amount the hotel charged me to be SLY, instead of refunding me what i paid them for their failed services. PUH

Great room. Hotel common areas were very nice! Excellent value! Overall had a luxury feel.

Only the one woman who did breakfast one day was friendly. Two of the front staff members were rude and inept. Breakfast the last morning cold coffe never emptied from day before. Trash cans overflowing. Area did not look clean not the same as day 1. Another person was in charge. Sausage and eggs Not hot the 2nd day. Disappointed

Property is becoming a Hilton and under construction. Reportedly adding a bar and restaurant which would make it even more convenient.

Front desk staff didn’t provide exceptional service. Meaning, they did their job, but only when asked. They didn’t give any extra details to help the customer but only provided baseline information forcing the customer to ask follow up questions to answers that were unclear. We didn’t have hot water the first day. Our shower was lukewarm at best. The maintenance gentleman was condescending and rude. However, to his credit he did later return to fix the hot water issue. We were thankful for that. The room was nice and clean. The hotel is close in proximity to the beach. Not a good representation of a Hilton product.

Renovations ongoing.

The hotel was ok they were doing some renovations so some areas were off limits. However my biggest issue was there was not enough parking around the hotel for the number of rooms they had. Had ropark down a long dark alley which was about 1/3 mile from hotel at night alone in the rain.

Beautiful, clean, very nice staff, across the street from the beach. Love it. Staying here again when we come back in August.

I didn't like how I had to wait very long time for the breakfast to refill,also had to wait to use the waffle maker ( it only had one ) and the toaster wasn't even working properly and it had a long line to wait for everything ...meaning breakfast...everything else was good