Very clean and comfortable!

Everything is good

They had construction on the outside , but rooms were newly renovated , and very clean .

Clean and comfort

Friendliness of staff, very nice accommodations. Would stay again

We booked a KING suite and when we arrived after traveling 7 hours they had switched our room to a double Queen. We could make this work, but I PAID for a King suite. The worst part was the actual room. The carpeted floor was SOAKED with water from the AC unit and the shower was molded all around the top of the ceiling and around the fixtures. It smelled like pee. The sheets were “clean” but my husbands pillow smelled horrible like they hadn’t washed the pillowcases. We had to stay bc we booked a “no refundable” room through Expedia but I would advise to NEVER do that. It was awful.

Construction

Last minute reservation. Easy check in. Excellent and personable employee at the desk.

If you are new to the town and looking for something safe and clean place, then this is the one. All the hotels in Memphis have weired smell but this one has great ambience with well maintainance!

Your staff is very efficient, friendly and kind.

Access to roads was blocked during utility construction but the traffic lights helped greatly.

Nice hotel. It was a very comfortable stay.

It was very great. Very comfortable and clean.

I cancelled, made reservation by mistake, wanted Courtyard in Germantown PA but you gave me one in Tennessee

Our stay was amazing. Could not have asked for a better place to stay. Paid for the breakfast and was not disappointed.

Great

All good!

Ants in room

A hotel in transition made this a less enjoyable stay. The staff were top notched and did what they could to make our stay right. There were glitches with keys in our first renovated room and some unpleasant sewage smell in our second room. The staff addressed the problems immediately when we told them. Once the renovation bugs get fixed, the rooms are nice and clean.

Clean and friendly

The hotel and staff were wonderful. Shortly after booking I received a call that the type of room I booked would not be available and was asked if I minded switching. The asked preference of floor and thanked me for being understanding. On arrival, the staff was very friendly and the room was very nice and clean. I would absolutely stay here again and recommend it to other travelers!

They gave our room away and checked in others while we were standing there. Put us in a different hotel away from rest of team. Terrible experience

Decor so pretty. People excellent. Room clean. Construction made fire alarm resound twice, extremely annoying. Got locked in room because deadbolt malfunctioned, I was moved another, smaller room, but apreciated being helped quickly. When construction is over it will be very nice, I'm sure.

They were painting/upgrading the place and our room had a couple minor things unfinished. The woman at the front desk was very nice, helpful and friendly. This kind of pleasant professionalism makes a difference.

Great location, close to many shops and places to eat. They are remodeling the entire hotel so it can get noisy. Overall it was a great stay!

Even though I was the only guest at the front desk and had booked ahead, it took me more than 30 min to get my room. As a weary traveler, I book ahead to avoid staff scrambling to find a room. When I finally got the key card to my room, it did not work. The staff did not believe me and made me walk back with her again to check. I had to wait even more while she struggled to find a room. This is definitely not the Marriott experience.

The hotel location worked well for our needs. The front desk staff was friendly and very welcoming and our first floor room was easy for my elderly mom and surprisingly quiet. The negative was we stayed for 2 days, 3 nights and our room was never cleaned and linens not replaced. I did get some towels from the front desk and was told the first day, that rooms get cleaned every other day. This surprised me. Also, requested an early wake up call, and I know it was kindly setup up, but no wake up call. I later found that our room telephone did not have a dial tone so we did mention this at check out. Overall, a good stay. Beds and pillows comfortable.

No complimentary breakfast, just water!!! Other than that, excellent property.

It was very dated and looked a bit beat up.

Very nice staff

Construction was going on inside and out.

The hotel is under interior renovations; I know it needs to be done some time but still. Indoor pool closed was closed. Coffee maker in the room didn’t work but was replaced the next day. Not their fault, but street construction was also taking place; barrels everywhere and difficult to see entrance. Staff was excellent and couldn’t have been more friendly. Bed was comfortable and room was very clean.