Under construction. I would not recommend until construction is complete. Also, lighting outside is non existent - very dark parking lot and entry.

I really hate to give bad reviews. We had booked this 9 days in advance, I provided with hotel with information that we would be traveling with our cat and dog. I booked a king suite for that reason. There was no indication that the hotel was undergoing MAJOR renovations. When we arrived the covered portico was blocked. There was no front desk reception area, only a table with a computer. There were signs that the elevators were not working. When i walked in I was informed that our king suite was not available as they were on the 4th floor. I was offered a queen double. Upon talking with the front desk clerk, he did mention that IF I had called him an hour earlier he did have my king suite but a couple on their honeymoon came in and he gave it to them! How was I supposed to know that I needed to call to ensure my room was not given away?? We had plans to meet friends for dinner. The clerk did offer to call their “sister” hotel the Hampton Inn, to see if they had king suites available. After 30 minutes I was informed they did. However, I was told I would have to call Hotels.com to cancel this reservation and have them transfer it to Hampton Inn. Upon arriving at Hampton Inn, I was not able to reach Hotels.com on the phone-I was disconnected 2 times. I had to pay for my room, was an hour late to my dinner. I still have not been able to contact Hotels.com to recover my money. I’m very disappointed in the way this was handled.

The lobby was under construction, had to walk thru the dark around the pool to a man in a dimly lit hallway . He was very nice. The elevator was not working. Gave me a key to see my room on third floor, it would lt open the door so went back and got another key and it would not work so we left. The entire place is being remodeled and it needs it

The staff was wonderful! They helped with everything that we had a problem with. I didn't realize the hotel is under renovation. No amount of running water could make it even warm in the bathroom. The room itself was very nice otherwise, the coffee pot didn't work, ice machine in hall broke, elevator broke. I would stay again when renovation done. Place will be nice and staff is great!

To be fair, hotel is under construction - new lobby and dining area. But this is a very tired property. I'm guessing built in 1980's. I was in room 230 which is an "accessible" room for people with disabilities. Room was also very tired, and only 2 lamps for light. Had 3 maintenance issues that needed to be addressed. I fixed one myself.

Ok now Hilton.... Y'all should be sooooo embarrassed! Where oh where to begin.... Well at the very beginning sounds good! Horrible customer service at check on ... We were clearly disturbing his cell phone time when we arrived. Then... Let's talk about the numerous hazards throughout! I understand the need for repairs and improvements HOWEVER ... take them in strides cause the whole place was a hot mess! When you pay over $300 to literally pay your head down for 4.5 hours and leave and have to deal with the foolishness that y'all have going on right now ...yea not a good taste in my mouth considering y'all were Motel 6 style to a T if not worse! From the unprofessional staff to the raggidy building.... Yea.... The Potter's are out and will not return. #GottaDoBetterHilton

The hotel is under construction. However, most of the outlets in the room did not work. The ice machine on our floor did not work. The knob to turn on the shower rotated 360 degrees before the hot water came on. We checked in late Friday around 11:45pm and whoever was on duty did not greet or explain anything about the hotel like most Hilton hotels. Let’s just say this was an experience.

The property was under construction and that was mentioned anywhere when booking. It was more expensive than I would have paid if I had known.

Overall very pleasant

Property is going thru a renovation. Room reserved had issue. Told no other similar room open. It would be fixed in morning. We had to request a change . Fee was adjusted. Decide about extra charge for breakfast & dinner option. We felt cost a little high for them. Had been there before Covid was 5 star.

Our room did not have any air conditioning and they asked us to let the AC run over the evening to see if the room would cool off (84 degrees). When we returned our room remained without AC. The front desk told us there were no other rooms available. For $450/night we expected AC. Then they changed our room after midnight. They put us in their "emergency room" which had a fridge full of lunch meat and dirty towels in the bathroom. This was completely unacceptable for the rate which was raised to 300% of baseline due to it being family weekend for FSU. We expected a partial refund and got nothing.

The staff was amazing. Very friendly and helpful. The room is very comfortable and clean as well as the bathroom. Will definitely stay there again excellent location close to a lot of restaurants.

Really disappointed we were not notified of significant renovations at the property in advance of coming. We arrived later in the evening and the place was awful with very limited facilities. I’m sure it will be nice when it’s finished. Would have been nice for them to tell us this was happening. £160 down the drain.

There is a smell of old carpet and moister in the hallways, water in the bathtub stays and doesn’t drain properly , which makes taking shower limited to 2 min max. The AC is so loud, like the plane is about to take off.

Our first room smelled almost moldy. Moved to better, but not great. Booked hotel to use hot tub. No indication online that pool, hot tub closed for renovations!! The only reason we booked at this hotel. Hot tub!!!!

Friendly Staff

Not as clean as before

Very spacious, clean, and friendly staffs; close to almost attraction area.

The staff was amazing. My check-in was easy and fast. Great location, clean and safe.

We originally had two nights but the first night there were kids on the floor above jumping off the bed from 7:30 pm- 10:15 pm and there were also kids knocking on our door and then would take off running. We decided to not stay another night and told the front desk how disappointed we were in our stay and we refused to spend another night there. We were charged another night even though we didn’t stay there and it was $743 for 2 nights!!

This was an amazing stay from the second we walked in until we had to leave. The room was clean, the front desk staff made for an amazing and easy check in, the hotel was quiet and peaceful, the restaurant and bar was a perfect way to end every long day.

I didn't like the fact that I requested housekeeping and they never showed up. So, for my 4 day stay I never had housekeeping services at all, though I requested at the end of day 2. The bathroom sink was stained. A white window curtain has a red stain.

Absolutely terrible experience. We drive from sun up to sun down to the Hilton Garden Inn , Tallassee , get to the hotel to be told that they oversold the king suite that we booked two weeks prior so we had to downgrade/settle for 2 queen bed room. It was me and my mother so i wanted the seperate space.. not happy, and tge frint desk people didn't care at all. Whatever... The room they downgraded us to was right next to a parking lot of 18 wheelers that had their generators kicking on and off every 15 mins and could not sleep mire than an hour or so at a time due to all the noise! I was more tired when we left the hotel than when we 1st arrived after driving for 10 hours straight through bsd weather. HORRIBLE experience.. never again. ZERO stars. This is not how to treat people. Do better.

Great staff.

Nice

The customer service was amazing! Everyone was so friendly and accommodating. The room itself was clean but the bedding was stained. We immediately called down for a new down comforter and duvet due to brown and yellow stains all over. The sheets had what looked like rust stain spots but we didn’t notice until we went to sleep. The towels had a really bad stench to them even though they were clean.

Excelente

The people who work there are very friendly and welcoming.

Stanley at the front desk was very professional and pleasant. The room was very clean and the bed soft. Great breakfast also.

Love the Hilton Garden Inn! Easy check-in, and front desk guy very nice.

Carpet in room was not vacuumed.

Very friendly, and clean facility