Hotel staff were perfect but I did not like the chair in the room. The printing service was so pricey (100 JPY per sheet…) and the pool and gym were also too expensive

location is good.

I liked: The remarkable support from the hotel reception managers and the Concierge. They were exceptional in attending to all our requests. Room was very clean - spotless clean. I very much disliked: The catering managers did not do their jobs by asking the staff to ensure used trays are removed from tables instead of walking around aimlessly. Drinking glasses were filthy and smelly. They get these 4-5 busses to spend the nigh in the hotel and the passengers of these bussers attack the restaurant. It was a very unpleasant experience and well below what you expect from a Japanese restaurant!

Hotel feels cold and dated. It does what it needs to do, but really lacks a personal touch. Ok for a one night stay, but could really do with updating.

Traditional luxury japan hotel. Well maintained, good service in general.

convenient location and English speaking staff. great place.

Very nice

Very good

Amazing staff

Very nice hotel, and staff was excellent. We will definitely stay here again, if we visit Nagoya. Just one comment: The pool is a lap pool, and there is a fee to use it. It's a very nice pool, but just wanted to warn others who might book this hotel, specifically for pool use.

Very nice hotel with an exceptional staff. Hotel was easy walking distance to the nearest train station. Great breakfast buffet. There were two other breakfast options onsite that I did not try, but both looked good.

Great location, clean and good breakfast buffet options

The TV in my room is sometimes show sometimes no show I can not watch Olympic very well

First off, upon my check-in, the front desk agent didn’t let me know whether the free room upgrade was available. When I realized I had that perks, I had to physically come down and ask another agent about it. Secondly, I was upset by the amenities prepared such as coffee and teas. They are all small packets of instant ones which are of the quality of love hotel or something. Lastly, although this property shows that the gym and swimming pool are available but, as a matter of fact, they will charged you the facility fee of $30 per day if you wish to use them. Only from 6am to 8am, customers are allowed to use the facility for fee. This is ridiculous. I have been traveling all over the world and this the first time ever being requested to pay for such facilities. I will definitely not returning to this hotel again.

Hotel situated conveniently and rooms very large for Japanese standards. Very clean too, however there is no free access to facilities such as gym and pool. Kids under 18 years old also cannot use the pool which should be mentioned in their introduction.

I booked a room for 1 adult and 1 child, but they asked for an additional fee because they said only 1 adult could use it. I was shocked because they charged me an additional fee for something completely different from what I had booked. I paid the fee, but I never want to come here again.

One of best hotels I've had ever stayed in... Staff was superb.... I wish I had this level of service in the states.

Nice service, warm welcome and good hotel! I was late after 22:00 arriving, everything clean and comfortable!

Breakfast needed improvement. The food choices were very limited. Room size was good though.

Hotel amenities were disappointing. Very

Excellent services delivered by the well trained staff. Accommodation is clean, roomy, well equipped. Breakfast buffet is good. A very enjoyable experience with my family for staying ib this Excellent hotel. Highly recommended!

Dated and bed was hard

The staff are very friendly and willing to help you. They quite proactively come to you and ask if you need any help. Very polite and professional. And the location located in Sakae (栄) so I will definitely come back again! A++

Really enjoyed our stay. Concierge and front desk were very professional and helpful. Definitely would stay again. Very convenient location near dining options.

The staff were amazing and super friendly.

We were very happy during our stay. Good location, easy to find. Drug stores downstairs, restaurants everywhere. Very convenient. Our room was big and comfortable!

very good

Really good service, good location good breakfast, good price(early reservation) and clean!

Everything was great except the air conditioning , a little hot in the first night but finally we were staying comfortably there :)

Staff were so professional and helpful. The location was very central with lots of places within walking distance.

This hotel had many dining options. We liked this hotel for the location.

almost 90% satisfaction. I recommend to stay Nagoya Tokyu hotel when you visit to Nagoya. It's location is perfact to have a nice dinner and shopping.