Toilet water had a film on it that did not go away regardless of flushing. Tv remote did not work and the desk did not have a replacement.

Check in was at 3:00 but they didn't have a room ready until 3:45, and then only after I insisted they go check. They were friendly enough, but the excuse was that they were full the night before. I thought having customers was a good thing, not a problem.

The room stink. Only two outlets work. The bathroom light didn’t work. Just horrible. Luckily I only stayed a few hours to sleep

I book a room on Sept 30. I worked hard all day doing disaster relief in nearby Lakeland GA. When I got to the hotel on October 4th i got all my luggage out of the truck and went to the front desk. The lady told me my reservation was confirmed. Then she says the hotel was overbooked and i no longer have a room. I called hotels.com and they said there was nothing they could do. They gave me a $30 cash key. I think i deserve a free stay. I almost had to sleep in the truck. The only thing that stopped me from doing so was my wife calling a nearby friend.

I was not happy with my room. I over heard the desk clerk say that they didn’t want to put me on the second floor… don’t know why, but the main floor was the only option for me. This room, was the most bare, most basic room I’ve ever stayed in. It didn’t even have a mini fridge or microwave in it. I was sorely disappointed and if I could rate it a -1, I would.

Towels were dingy. Tubs needs to be refurbished.Dogs should be on a certain floor. Some people are allergic to animals.pool was filthy.

Pool and gym closed for resurfacing and remodeling! Complimentary breakfast...no protein, no creamer for coffee. Mirrors in room covered with mastic....

For one night was ok, room smelled like wet clothes but was overall ok.

They put us in the first room it had an awful smell and the toilet wouldn’t flush,then we got moved to another room the tv didn’t work they pool&gym was closed, got up to eat breakfast and they had nothing really up there!overall a bad experience!

Room was excellent and Rosa did an awesome job

Pool was closed and all green. gym was closed. Stayed 2 nights when I got to the to the room the second night my key didn't work and neither did anyone else..

This motel is very very nice for the price. The important things were a very comfortable bed and it was very clean. There were minor things that go along with the price which was a leather couch that was peeling and kind of difficulty getting TV channels. For a few hours stay in a good bed And shower it worked for us.

At arrival we were advised the pool would be closed, but nothing was mentioned on the original booking, looked like the pool was green and closed for awhile. After going to our room the AC did not work, they did move us to the room next door. When getting ready to check out my husband went to take a shower and NO hot water! Finally at check out I explained I was NOT happy and stayed here many times before, so there my list have been an owner change. The service desk told me there was no manager on site gave me a business card and didn’t even offer a refund. After leaving I contacted Hotels.com and they reached out to the property and then they decided to comp me a one night stay. My conclusion is I will not return.

I already did.

I asked for a handicap room and they said I could not have a handicap room, which I no they didn’t want me to have one. Hotel was not busy, so therefore I couldn’t take a shower and very hard to use toilet, because I needed the hand bars that comes in handicap rooms. I am an amputee of my leg which I can’t take shower with out shower chair and grab bars.

The property was clean, my room was mostly clean. The bathtub was stained or not cleaned well. The shower curtain was threadbare and had holes in it. The staff were helpful and friendly.

Attendant had attitude during check in and was cussing left to right and then the room was filthy and was having to get fresh sheets

We have stayed at this hotel several times before and haven’t had an issue. This time we were very disappointed with the condition of our room as well as pool closure which was one of the reasons why we booked this hotel as we have 2 children (they were looking forward to the pool). I did complain and told them the pool being closed should have been noted on the website. Our room had a strange smell, which my husband is still dealing with as it penatrated his CPAP mask. The shower curtain was not in good condition, there were missing vents, and a booger smeared on the bathroom wall. The fire detector was not secured to the ceiling, and looked as if it was going to fall on one of the beds at any moment. The security door on the side of the building closest our door stayed cracked open most of our stay. The condition definitely has declined since our last stay. Unfortunately we will not be returning as customers.

Good place to stay

Landscape and pool area were unkept. The pool was dirty. Definitely needs to be cleaned more often. My children were not too happy since they were looking forward to it. But other than that all was good.

Good, nice staff, room clean

Staff was very welcoming. We had an issue with the quality of our room on the first floor. They accommodated us by switching out room.

High price for the outcome. The staff were all pleasant and professional. The facility and the rooms were not clean. I would not recommend staying here. Wished we didn’t waste our money

Hallways and Room smell very musty. One of the outlets didn’t work beside the bed. There were stains/spots on the throw pillow and chairs.

My husband and I stayed here passing through with our toddler so we didn’t care too much about the way it looked and figured the bad reviews were just picky people but now we understand why people said not to stay here. We checked in at 10pm to what was supposed to be our 2 bedroom hotel room. We only had one bed so we told the front desk about their mistake so we could get our correct room. We had to provide proof of our booking that we booked a 2 bed room. The front desk clerk then had to call her supervisor and we were told it didn’t matter that we booked because on their end it shows we booked 1 bed. We were told our options were getting a refund from Expedia or paying for an upgrade for 2 beds. We called Expedia for a refund and was hung up on after explaining the situation. It was now 10:30pm with our 2 year old so we decided to pay for the upgrade just so we could have 2 beds. I find it wrong that we had to pay for an upgrade because of the hotels mistake and wrong that Expedia couldn’t help us. Regarding the cleanliness- there were urine stains on and around the toilet and the room smelled like wet dog. We didn’t feel comfortable enough to shower or eat their breakfast the next morning. We will never book through a 3rd party service like Expedia again because of their customer service.

The room has enough towels. The lady in front desk was welcoming. The side room has a loud discussion early in the night. 8:00 to 12:00 was a nightmare, someone's footsteps could be heard so loud that we couldn't rest. You can hear everything, the cars, the trucks. Very, very noisy. It is the worst place to rest. There is no microwave, there is no refrigerator in the room. The bathroom exhaust fan does not work. The air conditioning vents were very dirty. Very poor breakfast with limited alternatives and to top it off the beagles were very tough. We will not return to this place.

The room did not have a microwave nor did it have a refrigerator. That made it inconvenient for customers who stayed multiple days. The front desk staff was not very friendly.

First off I was giving a handicap room. Secondly the room was musty smelling. The heater was on & I had to turn the AC on. What took the cake for me was I kept feeling something crawling on me and it was a huge flying ant. I took a picture of it! So, I could not get a good night rest without thinking about insects being in the bed. I couldn’t ’save leftover food from my dinner because the room didn’t have a fridge.

Perfect price for a sleep over and free breakfast was nice as well!

Room and facilities were somewhat above average. Check in clerk needs training in customer service and dealing with the public. Average stay.

Very disappointed. Women working the desk was not properly trained and no one else was there at the time of our check in to help her. She gave us the key to the wrong room first, second key was not working and had to go back to the front desk for her to activate the card. Bed was very uncomfortable and room smelled like mildew. Disappointed with the breakfast selection - ended up going somewhere else for breakfast.

Not bad for the price. AC worked well. Comforters were stained. Hair in the shower. Room smelled clean (no smoking). Front desk was polite.