Some of the service staff at the terrace is a bit rude, don’t communicate with one another and not customer centric

very good place to stay.

Wonderful service, comfortable room and fabulous location. But the overall facilities seemed to be aging. Probably could achieve a more reasonable price.

The grounds are beautiful and plenty of trails. The dining, shops, and activities around the resort are limited. A rental car is a must when staying at the hotel any length of time.

🌊 is always the best

Everything

Magnificent property. Surrounded by natural beauty. Prices are steep but you get what you pay for

The location, scenery, golf access, and service were phenomenal. The food needs to be better, especially for the price. The rooms need an upgrade as amenities are not representative of the Ritz Carlton brand (no USB outlets, no mini bar, finishes are dated, etc…). Half Moon Bay is extraordinary and I will return but the hotel is stuck in the year 2000

I recently booked a stay at The Ritz-Carlton, Half Moon Bay through Hotels.com for my VIP customer from October 7th to October 8th, 2023. Unfortunately, our experience was far from satisfactory. During our stay in Room 221, the shower system was malfunctioning, and despite multiple attempts to request assistance from the front desk, the issue was not resolved. This left us without a functioning shower throughout our stay, which was a significant inconvenience. Our expectations for The Ritz-Carlton were high, given its reputation for exceptional service and luxurious accommodations. However, the failure to address a basic amenity like the shower system in a timely manner was a disappointment. We hope that the hotel will investigate this matter thoroughly and take measures to prevent such incidents in the future. Our commitment to providing our VIP customers with exceptional experiences is of utmost importance, and we trust that The Ritz-Carlton will take the necessary actions to restore our confidence in their establishment.

Amazing location and excellent service.

Wonderful!

You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything

Fabulous hotel! Beautiful location. Very friendly and helpful staff. Great food. Terrific amenities.

Great property. Customer service is excellent!

Excellent customer service

Loved the location and beautiful hotel!

Although it’s a little bit pricy but it’s worth it. Perfect place just to relax and enjoy the place.

Ordinary service at restaurants. Had to wait for host/es to show up. In general, needs refresh!

Ritz is always a great experience. The service is incomparable to other hotels. Silent, smooth always reading your mind. The property is beautiful and offers so many amazing views of the ocean. The pool is old and uninviting. Luckily there are other things to do.

Awesome

Stunning views! A very relaxing getaway

Certainly one of the very finest hotels I have ever stayed at! I’ve stayed there many times over the years and it never disappoints. In the era of 5 star recommendations being common, the Half Moon Bay Ritz Carlton deserves 10 stars!

It was an ok hotel, average level, the service is not good. The Ocean Terrace stops service at 5.30pm, the food and service at Navio is not good for the price. Through the ocean view window, you can see half of another building. The coffee maker is very noisy. i will not go back

Went for a short overnight. Had dinner at The Conservatory where the food was wonderful and Krystal our server was amazing. Spa treatment in the morning by Sean who gave a wonderful massage… then golf in the afternoon. Beautiful property, wonderful service and unparalleled golf.

Everything was pretty good except I paid for an ocean front view in the guest house and got a partial golf view which I know is a less expensive room.

This is a true 5 stars hotel and the best bang for the buck I have ever seen in California. The rooms are amazing, the service is amazing. The scenery is simply unique. Having lunch outdoors with ocean view is spectacular and very relaxing. Perfect for getaways and overall tranquillity. Super highly recommended!

Great view and nice staff! I totally enjoyed vacation!

Very nice

Worth it

Beautiful place!

Every single aspect of our stay was phenomenal. From Atticus at the carport, to Lara at Navia who graced us with the PDR experience, Benny and Marcus at our dining, Sophia at the Conservatory and everyone else who made our stay so special. We didn’t just stay at a hotel, we made memory that will stay with us forever.

Every single aspect of our stay was phenomenal. From Atticus at the carport, to Lara at Navia who graced us with the PDR experience, Benny and Marcus at our dining, Sophia at the Conservatory and everyone else who made our stay so special. We didn’t just stay at a hotel, we made memory that will stay with us forever.