Very good

Roaches everywhere got my license plates stolen rooms were not clean. HORRIBLE DO NOT BOOK THERE!!!!

Lot of bugs in the room. Complained to the hotel management and requested for another room. But they denied. Dirtiest place ever stayed. Never again!!

No warm water, no shower (maintenance??) not informed! poor WiFi, bedlamp not working, not clean.

The issue was being able to book a room online and pay at the time of booking, only to arrive to the hotel and be told that all of the rooms are full. This lead to 5 hours on hold, a night of sleeping in the car and not having my booking adjusted until the afternoon of the next day. Totally inconvienced and as much as i would like to continue being a regular customer, im not sure it Hotels.com is something i can continue to use if it will put me and my fsmily at risk.

I had a good night stay the room was pretty decent for a size the bed was only a full size bed but was highly comfortable I actually slept really good and I usually don't get a good night's sleep on the first nigh in a strange bed. The shower and the restroom worked well this is a very good three-star hotel.

I really enjoyed my visit here and I look forward to seeing you again. 😊

Only the price Rooms not very basically service none existent no courtesy or respect to customers hotel full of dogs who pee on carpet in hallway dogs barking at night

Outdated. Roaches,

Roaches everywhere, smelled like smoke , tub was dirty, bed covers had makeup all over, I felt like I was getting bitten throughout the night. They don’t give you the latest checkin time. Checkout times are weird latest you can leave is supposed to be 12 but it was 11 the girl that was at the front deck literally held our room door open until we got all our things out and it was obviously someone in the restroom using the toilet but she still stood there. Would never recommend or come back.

Great service

Smoky air, strong smell of cleaning products, it was unbearable to my kid with respiratory issues..the kitchenette is mentioned but when you enter the kitchen, there is no dishes, cookware, or spoons. When I asked for them, the front desk young female said we have to pay inorder to get them. And she proceeded to say we get what we paid for . I had to check out the next morning.

I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.

My husband and I checked in at around 3p and all was fine face value we left our bags. We went down stairs and found dog feces on the carpet and not to far we found a loose dog that started growling at us. We went about our business and enjoyed our day/evening then came back and fell asleep then the problems started. I woke up to a faint fire alarm on the other side of the hallway and the alarm didn’t go off on our room. So we looked around to other guests outside of their rooms and also confused. We went downstairs and the rest of the guests were outside and after all of that we decided to leave and request a refund. The lady in the front at the time was busy after the fire alarm which is expected after a situation like that but when we requested a refund she became immediately defensive. When we told her about the roaches, we told her about the dog feces and the loose dog and told her that we let those two things slide but after the fire alarm going off in the hallway and not our room putting our safety at risk is a no go and kept telling us that there is nothing that she can do and that the manager has to help us and we have to call her in the morning. Basically save yourself the time and money and go somewhere else because it’s not worth it. I hope we really do get our money back or some sort of compensation because that was very subpar.

Roaches in room broken refrigerator front desk didn’t offer code pot or dishes

This was my worst experience with a hotel stay using Hotels.com

The only thing I liked was the staff

Relaxing

Far to many (insects) for me

The check in was great, then we got to the room and the pullout couch, was nasty. Asked for more sheets and they expected us to change them, when we pulled the fitted sheet off the mattress protector was nasty. They did not have another one, so we had to pack allbour stuff and chage rooms. So we got settled in the room and went to sleep, only to be woke up at 7 the next morning by the people next to us screaming at each other. Understand the hotel can't be held responsible for their customers but I call and reportedbit and they did nothing, because this went on two hours. So when i checked out they said the only compensation they could offer was a whopping 5% off the stay. I hope they got a picture of me they won't ever see me again.

There were roaches everywhere, even in our beds! It was the most inhumane experience I’ve ever encountered. The young guy at the front desk referred to himself as a manger, was rude and argumentative. HORRIBLE experience!

I stayed one night at this hotel and came from out of town. I requested late check out and didn’t get to stay til the time requested and was also given false information about late check out. I was also disturbed in my sleep at least 3 times no where near our check out time . This girl at the front desk was very rude and walked away from me in the middle of our conversation and disregarded me.

good service

After checking in , my tub had hair all on the sides and roaches on the ceiling and counter tops ! I was disappointed I had to move two other times before I just gave up between the people through the walls, the roaches and the odor . I didn’t sleep at all.

They have a heavy infestation of roaches and I didn't realize it until i woke up at 3am for a bathroom break so I'm basically stuck here for the night. I mean i saw the roach waste on the bathroom electrical outlets but it wasn't confirmed until i woke up in the bathroom break. I'll never stay in another extended stay in Katy because the pin oak location also has roaches.It's now 4:54am I'm pretty sure i won't be able to sleep for the rest of the night because I'm uncomfortable & paranoid cuz of the roaches. On first arrival the room had a horrible smell and the stove's exhaust was on and i initially thought it was just a funky smelling room but now I think they rushed a roach fogging and used the exhaust in a fail attempt to try to draw out the smell. I gave a one star review but just know this is intended to be a 0 star review, never again smh

Excellent staff

Did not stay at the property. First impression was not good, changed reservations to Comfort Suites (energy corridor)

I loved the look and the amenities that came with the room but I was killing roaches the whole time there and I pay way too much money to stay there to be killing roaches to make sure that I didn't bring any back home to my home as well as no one ever came to ask if I needed by sheets changed or toilet paper or new towels, I literally had to go to the front desk and ask for those things on my own

roaches, toilet backed up in first room they had to put me in another room mold around tub seals were soap go and no pots pans!!!

When arriving the pool looked to be under construction. The manager adv that my room was no longer available and booking over books. The room was suppose to be non-smoking smelled like straight ash trays and had roaches walking around very disturbing and disgusting

When arriving the pool looked to be under construction. The manager adv that my room was no longer available and booking over books. The room was suppose to be non-smoking smelled like straight ash trays and had roaches walking around very disturbing and disgusting

Love how the staff treated me. I locked myself out the room twice and without any hesitation or attitude, they took care of me and i appreciated that.