I will say the staff at check in was nice. But when it came to our room, not so much. Our first encounter on our way to the room, was with a old, run down, motor home that someone was obviously living in, parked right across from our room. But we decided to let that go. The room however, smelled like urine, and after seeing what looked like an animal having been locked in the bathroom due to the scratching and gnawing around the inside of the door, it was pretty clear why it smelled like that. Because we had been driving for 10 plus hours and were exhausted, we decided to tough it out for the night. I was in town to be with my brother who was passing away and I really needed some rest for the next couple emotional days that were coming. But the rest unfortunately didn't happen as the AC unit was rattling all night long, like something was wrong with it. Not to mention the room next us had their TV on really loud the entire night and people talking and partying. The next day we spoke with the front desk and told them about everything and they said they would get back to us later and put us in a different room. But that was the last we ever heard about it. My wife stayed at the Motel while I was with my brother and she let them know she would be there when they were ready. She even checked back in with them, so it wasn't like they couldn't get in touch with us. I will be back in the area for my brother's memorial Labor Day weekend, but I will not be staying here again.

Air conditioning not working , no towels in room

I had been driving all day by the time I checked in to get my motel room. I had arrived about 15 min early. The room wasn't ready yet, I had to wait till 3pm. I like Motel 6, and will continue to stay at them in the future. The Springfield location isn't as nice as some that I've been to, but the room was clean, comfortable, and I slept nicely.

Enjoyed my stay!

We had no microwave, very upsetting, smelt not great outside

The room smelled terrible. Water in the shower never got warm. TV was dark and you couldn’t see anything. Lights by the tv would randomly turn on and off

Check in was Rude, Nasty, Unprofessional and did not listen to our needs, then not in the least bit helpful or understanding. A recap. My husband is handicapped and we travel with a dog we request ground floor (which was expressed when making reservations). We had also explained during reservations that we were here for a medical procedure. Upon check in the desk clerk checked us in then proceeded to tell us our room was on second floor, when we told her this was not what we requested she became snippy. My husband is standing there with eye patched and using a cane and AFTER checking us in informed us there was no elevator!! I requested our reservation be canceled and money placed back onto our card, she told us she would have to check with her manager and ‘if’ approved we would get our money back in 5 to 10 days. We are retired folks and cannot afford money held up like that, so reluctantantly took the room. No help was offered as I struggled to get my husband up the stairs, came back down for our dog and made third trip for overnight bag. The room was clean, maid service very friendly when asked for second pillow.

Everything went smoothly! The staff was great! The only thing I would say could be better but this is more of the dog owners is cleaning up after your dog. The motel itself and staff was awesome! Well worth the money!

Poor conditions overall.

Good staff

The staff was great although my car was stolen

Beds not comfortable ,the AC feels not cold and the control of it very old and not easy to make it work I never can make it more cold .sink faucet moves a lot . The room still smell like smoke . ( I am asthmatic) so my body react right away to that smell .some garbage from ppl in the parking lot . Receptionists nice and professional.

Found bug in the bed!

Needed a quick night stay. Ridiculously noisy with kids at midnight. Couldn’t figure out tv. It had 2 remotes. And it felt like there was a dirty film on the floor.

Bare bones type of room. No amenities. Clean room.

We were told our room was ready. It wasn't. No problem but when we came back there was dirt on the floor and it was questionable if the bed linens were changed. Dirt and hair in the sink. They gave us a different room which was ok. At 8pm we were awakened by a loud knock on the door. Desk clerk said there was confusion as to which room we were in. Very much not appreciated.

N/a

Present stay, everyone was nice.

Had a very nice stay.

There was about an 1/2" space between the door and frame. I felt very unsafe. The lock on the door was also flimsy.

Lot's of strange activity going on outside during the day and night, and people loitering making it a worry to leave my car in parking lot. Loud noises from the surrounding rooms. Found needle caps around my door and someone tried to open my door at 2/3am. Fan did not work well, was very hot during the stay. Overall, this may have made me never stay at a Motel 6 again unless it was an emergency.

Amazing stay ! Thank you!

Older property, but we could see that effort was made to keep it clean, I appreciated that very much.

When we checked in the front was ok. I made the reservation, but wasn’t in my name. She asked for my ID , and it surprised me. She scanned it. I was with the party checking in. Guess thats co. Policy? I miss the instant coffee and the small shampoos and conditioners. Only one roll of tissue for two people? It a bare bones basic room, but for the price, you get what you get. There was hair on the bathroom floor. Long black hair. This was before we used the facilities 😜🙁. There only blackout curtains. No sheer curtain to let the light in, yet to have privacy…I thought that was disappointing. Staying for one night was ok. I guess I’m used to staying in nicer hotels with more amenities. We wanted something nearby and inexpensive, and your motel was the best choice. Thanks you 😊

No problems other than microwave handle being broken and tv remote battery cover missing.

We've stayed in Motel 6 in the past, but this was by far the worst we've ever experienced. Upon our check-in, we had issues with the television (wifi) which didn't get repaired until the third day we were there. Then the next day we realized that the lamp with a power source did not work which delayed the charging of our electronic devices. Almost each day that we left and returned, we had to get a new card key for the room because the previous one no longer worked. Lastly, the room service was terrible. Out of our six day stay, we only received one day of room service (which we personally requested) and the person in charge of cleaning our room didn't even clean the bathroom. We were very disappointed at the service we received and will not return in the future.

The room is smell bad

No soundproofing

Okay

Check in was not available until 5pm

Basic room. Bed not very comfortable

The pool was great, as well as all staff. Very friendly and helpful.