We usually stay at this property 2-3 times per year and have for the last 5 years. We learned earlier in the year this property had been sold and is under new management. We were not allowed to check in early even though the maint tech employee onsite told us our room was ready. We arrived to NO HOT WATER, messaged in the morning took them all day and we arrived back to tools all over the bathroom and the bathtub faucet taken apart. We were left with no towels after the tech used them all and were brought no additional towels as promised. The tech arrived smelling heavily of marijuana and we had to sit in our room for 2 hours with our 2 daughters while this tech is high out of his mind trying to fix the water issue. When he was finished chunks of dirt kept running out of the faucet. We couldn't really shower during our 3 night stay. The outside stairs are crumbling to the point where it appears they are going to give out any moment. There isn't staff onsite anymore so you are left with text messaging a person who could care less about the issues going on. DO NOT RECCOMEND STAYING HERE!!

No one was there to check in, 3 other families from long distance and couldnt check in. The women checking us in was across seas. She wanted pics of my license, cc, and additional fees that werenot on hotels.com. and NO CODE TO GET KEY AND NO SECURITY GUARD TO CHECK US IN LIKE SHE SAID! SO WE LEFT!

The stay wasn’t too bad. When I went into the room there was an open drink container on the counter. So maybe a bit more housekeeping and also cleaning of the fans would be good because there is a bunch of dirt on them, but the value for price is there not anything that can’t be dealt with

Dirty hotel, no office to help. Broken fan, everything old

There's bo lobby or check-in area. They texted a code that didn't work, and it took SEVERAL calls and texts (over 20mins) to get ahold of someone. Was missing a lot of essential. To name a few - no ice, no hair conditioner, no ac units, etc. There was no screen in one of the windows to the bathroom and an alley way that seemed fairly unsafe. The front door didnt latch fully. No cleaning up during the stay so the amount of sand was insane. Lastly, the water was hot and we couldnt get it to just be cold.

Huge Safety concerns on this property, railing of balcony was loose, Aswell as the concrete was cracked.

I appreciate that it was a contactless check in process and the location to the beach was right across the street. There are also plenty of dining options available and convenience stores around for last minute items. The local bus service also stops in font of the location in case you want to see a little more of the city.

Building needs regular maintenance on the second story balcony, walkway. I highly recommend that they tackle the railings on the staircase and fix the corrosion on them. Also, can they be more upfront about the additional credit card charges???