There is no beach access. The place had dead roaches all around. Even in the kids zone!!! Terrible place will ruin your vacation. Can’t wait for the property to “be sorry and try to improve” in the replies

Very good

So relaxing and super nice sunset view with kind customer mind service

Beautiful scenery, lovely staff, the private beach was okay mostly sharp rocks. GREAT hotel if you want to relax and have nice view but not for a beach.

The property is beautiful but the rooms smelled very bad with moisture. Had to change rooms 3 times and wait for long period of time to get a room ready for us. Staff was very nice and manager was very nice and accommodating. Rooms were uncomfortably moist and smelled like sewers.

Wonderful stay, the sea view room is well worth paying extra for. Service was excellent, comfy bed and great bathroom amenities.

Everything was nice, but not walking distance to most.

Great location with great staff

Hotel located

Very decent hotel. Of course you pay for it and at this price tag you expect the best services premises and experience. It was good for an hotel that is not in its prime youth. Not exceptional but not terrible. A good choice with well trained staff which is not so common in Thailand.

Last minute one night stay was very nice, quiet location well away from the madness of Pattaya - friendly staff great breakfast

the best part of the complex is the INFINTI bar and restaurant and also the best staff work there on our visit We found alot of areas not properly cleaned around the property inc the outside floor of the main restaurant, the air con units were dust filled and plates left outside the floor we stayed on for 2 days ..... The beach is small and private as advertised but no see\a access which isnt mentioned 5 star not yet but a good 4 star

Excellent! Love their private beach and the breakfast. Highly recommended

I decided to book this hotel because of its reputation of morning buffet breakfast. And I've found, it was really great.

In long Journey, we are completed exhausted. But All Hotel Staff helped us, so We have full relaxing and rest~. especially thanks to MS Daranee.

Beautiful and comfortable hotel, the room is well organized.staffs are very kind.

Following our recent visit to the Intercontinental Pattaya we wanted to write and let your team know how much we enjoyed our recent stay and to thank all the staff who made out time at the hotel so special. From our seamless airport pick up to the welcome drinks and greeting at reception it was the start of a very special stay. Everyone from shuttle driver to housekeeping, provided a service that was excellent, delivered with a smile with all personnel committed to the hotel residents. The service in the club lounge was exemplary with staff showing awareness and thought when dealing with residents and ensuring the very best service was experienced by the residents. However, I am going to leave my biggest praise for Martin (Executive Chef) and his team who made our anniversary one of the very best. Martin showed a keen interest in all diners, however for us he offered to design a menu for our evening meal that also included a cake. This was a truly memorable experience that we shall never forget and have every intention of a return visit.

excellent service and view

The staff was fantastic and friendly. Looking forward to returning.

Fantastic property and hidden away from the hustle of walking street and beach road. Amazing pool, fabulous breakfast and food selections and such friendly staff as well.

Very good!

This place is great, but it’s little bit far from the city

One member of our party got severe food poisoning from the hotel. There was nowhere else we ate as we went to Pattaya to lie by the pool and ocean. It came from their shrimp! We were told nobody else was ill however when our pills were dropped off from the pharmacy lots of other bags were with ours. I was told at the club lounge that the weekend prior many people had food poisoning but only my daughter this time! It was so severe it caused 14 vomits in 24 hours and 3 days of pretty bad illness and abdominal pain. We were even charged then$100 US for the dinner that caused the food poisoning which I thought was the icing on the cake ! The manager was going to get back to us but that did not happen. This resort is not for anyone with any mobility problems but is very pretty built on a hill and the suites are very nice with large soaker tubs etc Lastly, it turns out Pattaya is the sin city of Asia and is packed full of street ladies and old men with young girls so we will not be returning!

Everything at the hotel was fantastic. Staffs are helpful and friendly. Shower water pressure isn't sufficient and water flows rather slowly.

Falling apart and outdated Hotel, service is unstable and staff training is way behind standards but food is delicious.

The view is spectacular and the property is very quiet. So the sound of nature is very pronounced. Greenery is everywhere. The staff are excellent. It is truly memorable experience.

Cleanliness and good food

Good

The staff are wonderful but the property is tired and dated. It really needs a refresh and quickly! Would not rate higher then 4 stars as a result.

Staff were very friendly, room was amazing and cleaned and serviced everyday. If you are in a club intercontinental room you are entitled to club lounge afternoon savouries and sweets and also inclusive drinks at happy hour. Breakfast is extensive with huge amounts of choice. Not the facility for you if you are in a wheelchair, many many steps from room to pool but the main hotel roads do have a free buggy service. Lifts available in main building and restaurants. Staff service is top class and attentive. Room service is not cheap though so pop down town to a supermarket and stock up on "personal beverages". Minibar was very expensive too so check the prices first

The hotel is really good and the food too, unfortunately the beach was not but the rest was so cool, I recommend it

I like the swimming pool.