Staff absolutely brilliant in all ares, food & drink fantastic, huge effort into covid disruption being made, we were made to feel special

Was disappointed overall with the property, has gone downhill since we last stayed there.

Beautiful location and helpful, friendly staff.

Thank you staff for letting us check in late due to our flight delayed. I’m so glad to be here.

The property is right by the beach! The Spa option is amazing very relaxing and outside where you don't need to your sound machine for birds or ocean sound. It's all around you at the SPA! my favorite place to visit now!

We were in transit from Pago Pago to Brisbane Australia, and stayed there to freshen up and due to an early morning flight. Sheraton Mulifanua did not disappoint, from our arrival with the friendly service from our Airport Taxi to the easy check in, then porter service. We had a very early morning flight back to Australia and we were not going to be able to attend the complimentary buffet breakfast so they organised fruit, bacon & eggs, ham & cheese sandwiches & banana muffins for us on checkout. We also dined in for dinner and the food we ordered looked great and tasted even better. Malo lava Samoa Tourism, this is what you call Samoan Hospitality at its finest. Can not wait to come back and will definitely bring the family in tow next time!!!

THE BEST

Didn't like the outstanding bill email after my departure. Made me feel like I didn't checkout right.

Had an Amazing Stay here Service was Incredible Breakfast could have more varieties. But overall Staff was Great,Room service Awesome I would definitely come here Next time. Thank you for a Great Stay

When we arrived someone forgot clean floor it was muddy but after that we’ve got complimentary dinner which was nice.

Absolutely amazing service highly recommend

Like the location close to the wharf and airport. The pool was a great size and the sea was also a bonus. Food was nice and the buffet breakfast had good variety of food. The staff were lovely and accommodating. Only downside was no water sports equipment. No music played around the pool. The rooms need upgrading and deep clean on decks. The swimming towels need a good clean. And would be nice to have gift shop and more activities provided.

Quiet and very close to airport.

Had a great stay.weather was wonderful.Accomodation was comfortable spacious and clean.However room was in need of a makeover.Staff were friendly and helpful.However there was no kayaks snorkeling gear or entertainment facilities which was disappointing

Facility needs a lot of updating, our room was old and there’s stains in the bathroom floor. Towels and beddings were so old. I’ve been there so many times, used to be the best in Samoa.

10/10 everything 5 stars, staff, food, pool, room and amazing massage

Convenient to ferry & airport. Beautiful grounds & nice pool. Old hotel, cracked plate glass door in our room, overpriced at $388 AUD/ night - transit hotel.

Excellent stay. Lots of food options and all of what we tried was delicious. The resort itself was nice and quiet so it was really relaxing spending days by the pool (drinking cocktails which were really good). The room was really nice and spacious. The staff in particular were fantastic, really friendly and attentive - the best service we had from any resort during our trip! A couple of the facilities/activities (water sports and casino) were not yet opened up but that didnt bother us as we spent most days in the pool. Looking forward to coming back on our next holiday over.

The property is located on the most beautiful beahes. The buildings and rooms are generous in size and beautifully crafted. We loved our stay and the staff were wonderful.

Overall it was an amazing experience & awesome hotel. The staff were so friendly, accomodating/ helpful & kind. From the gardeners to the cleaning staff to the reception everyone was lovely. It is a lit far from the main city where most of my shopping was done. However I had a good driver who was affiliated with the hotel that came in handy. Breakfast was included so that was good & it was always delicious. The only thing was sometimes I had to ask for additional water because they didn’t leave any after housekeeping. The beach, rooms, pool’s & restaurants were all amazing.

Stay at the Sheraton was wonderful, staff were very obliging, food was great and the views from the resorts location are picturesque...Thank you all at the Sheraton!

We had a lovely stay at the Sheraton Resort in April 2023. We spent 7 nights in Room 423 - a King Oceanfront room. The resort shows the results of having been shut during Covid but work is ongoing to bring it back up to spec. Our room was clean and well appointed with a beautiful view out to the beach. Shower facilities a little bit old and housekeeping was a bit hit and miss. Dining options were limited but the food was of good, high quality. Complimentary breakfast was excellent. All of the staff were polite and efficient. Pool area is outstanding and the beach very close by. Overall we would return

Had a great time, food was better than expected and the staff were all very nice

Nice place, big rooms and beautiful nature around !🇼🇸❤️🎶

Average food average service ,very limited activities , bar was terrible out of some sort of juice or alcohol one day here one day there couldn’t make the cocktail u order, pool not cleaned early enough , staff friendly but need lots of training on customer service , I feel ripped off tone honest 😔

It was an amazing experience! All staff are very friendly and welcoming!! I was treated like a princess .. I made a little complaint about the noise close to my room and they gave me an upgrade to a bigger and amazing room !! Also I’m my birthday staff made a surprise with a cake and sang Happy birthday in both English and Samoan .. a big shout to the manager Khan and staff Victoria ! Thanks so much !! The beach was like a paradise!!

If you have a late flight departure, be sure to either stay at the Sheraton the night before with the awesome 12noon check out! Allows for a last minute swim in the sea and pool as well as breakfast, and plenty of time to pack for the 5-10minute drive to Faleolo Airport. Staff are wonderful too!

Staff are amazing and still the best setting in Apia but it needs to recover it’s maintenance after covid lockdown and regain its former glory

My partner and 20 month old stayed here for a week and had the most wonderful time. The staff were super friendly, helpful and couldn’t do enough to make sure we had a wonderful time. They went above and beyond to make sure my son was looked after with everything he needed. Despite some things still not being open again since covid (which is completely understandable) we loved the private beach, the pool, the activities (including babysitting and amazing massages) and are looking forward to coming back in a year or two - I’m sure it will be even better after being back up and running for a bit longer post covid. It was definitely our favourite stay in Samoa. Special mention to Khan, Mataliu and Victoria for making our time so wonderful (though so many others!). Thank you 💗

Sheraton is the best place for family vacation in Samoa. Quite and clean environment.

Lovely resort with such friendly staff. Lots of space great service would highly recommend.

Best place to stay love it 😍