Everything was good

We booked the stay for 4D & 3N, but to my surprise, the stay was utterly disappointing. Here are a few things I’d like to highlight: 1. Despite our specific request to the service lady to clean the room and replace the bedsheets, the room was uncleaned. The worst part was she cleaned the washroom but left the room dirty. 2. We didn’t receive water bottles until we asked for them. 3. The landline wasn’t working, but we didn’t make a big deal out of it. Regarding room service, we called the front desk on the 2nd night, and person named Jaden answered our call and noted our complaint. However, we never received any further response from them. The room was dirty, and we couldn’t stay there any longer. That night we slept at friend’s place. The next morning, we informed the front desk lady, Debbie, that we needed room service and asked her why the room hadn’t been cleaned the previous night. We also provided feedback to prevent similar incidents from happening to other guests. However, Debbie was incredibly rude and arrogant, refusing to listen to our concerns and arguing with us instead. I believe she was overly arrogant and egoistic. The next morning, at the time of checkout, Debbie charged my credit card (even though I had specifically requested to pay with cash at the time of check-in, and the person at the front desk had accepted it). She claimed that she couldn’t accept cash because the credit card had already been charged. Overall this was one of the worst stays ever.

Had a great stay while traveling for a wedding in town. Great location with plenty of food options nearby which is always great. Hotel was clean and smelled really nice in the lobby. The woman who checked us in and out was very nice and welcoming. The room was a a great size, and the bed was super comfy. Only things I would change, are 1. brighter (not yellow) lights in the bathroom because it makes a difference when getting ready and dressed up and 2. Our window was facing the Best Western and looking directly at the rooms right next to us and felt too close and uncomfortable to have the windows opened at all for natural light. Besides this it really was a nice stay.

Convenient location right off of the interstate with plenty of restaurants, gas stations and grocery stores nearby.

Hotel gave my room away and put me in a room that I did not select. Front desk woman was very rude and not accommodating.

Very friendly and helpful staff, easy check in, good breakfast. Room itself had some issues. Very buggy. Found several black beetle type insects in the bathroom over the two days I was there. They appeared to live within the walls and I watched them crawl into the cracks. Shower head was coming out of the wall as well. Not the worst hotel experience but certainly not what I’m used to at Fairfield Inns.

Amazing as usual for this hotel.

The room was not cleaned before we were given the room. It smelled like bengay. And we waited for quite some timw for anyone to come to the front desk to check us in.