Cozy, modern lodge with friendly, helpful staff. I loved this hotel!

Great place !! Awesome location and everything is brand new. Excellent customer service

Excellent stay at beautiful hotel

I we love Zermama. A beautiful hotel in a beautiful location.

Beautiful view and room, easy check in, very clean, wish we could have stayed longer!

Friendly staff- great location

I am highly disappointed as this property is not worth what Expedia charged me for it. Their rack rate was much less which I only learned on getting there and complaining about the tiny room. Barely, there was room to walk around. I would not recommend this property at the rate of about $375. If one can get for $200 and need to just sleep there then perhaps it’s ok.

We booked 2 single rooms & stayed at Zermama Hotel for 2 nights in May23. Rooms: First of all, the hotel was modern. I liked the ambience of dark wood theme across the hotel & rooms, also loved the view from the room's big window, the electric curtain & the rain showers in the bathrooms. Having said that, we found the single rooms were actually too small, I.e. they were the smallest single room we stayed from the 5 hotels visited in Switzerland. Fortunately we only carried a hand luggage each as the room had just enough space to place a hand luggage (definitely wouldn't fit for a large check-in luggage.) The single beds felt like those seats on a plane, very short, where you might have to rest your feet on the window bay if you're taller than 5'11. The room hasn't got space to even place a small table or a chair, so you'd have to put your drinks or snacks either on the bed or the floor. The electricity sockets were also strangely located, I.e. only one socket by the bed. The others were located at the light switch half way up the wall or next to the toilet seat in the bathroom. The room hasn't got air con & it was quite hot, having said that, it was quite chill outside in May so we just had the bathroom window opened all night to let the air in. Location: If you don't follow the Google map, the Zermatt Train & Gornergrat stations are only 5-7 mins walk away. (Otherwise it'd take twice longer). Zermatt high street, Coop...etc. are all within reached from the hotel. We particul

Beautiful hotel and amazing staff. This is a perfect stay for singles, couples, and families in Zermatt.

Everything was great on top of the dedicated, friendly staff who really tried to solve any problems

Hotel Zermama was an outstanding hotel in beautiful downtown Zermatt. The location was excellent as it was an easy walk from the train station and anywhere throughout town. The 2 bed room was large and we had a view of The Matterhorn. The staff was also excellent and we were treated especially well. I would highly recommend this hotel.

Staff was very friendly and food in the bistro wqs amazing. We had breakfast, dinner and dessert there and all were so good. Room was very clean and trendy.

Great location. Really comfy beds, well designed rooms and great food. View of Matterhorn from the hotel

A short walk from the train station, this hotel has small rooms but well designed and nicely appointed. Loved the yoga mat and rollers in the room, as well as welcome macarons!

Service & location

Good location and have a very nice view. I'll definitely visit again and stay in this hotel.

Super schönes modernes Hotel! Gratis Zimmer Upgrade!

Great stay in Zermatt.

Great stay in Zermatt.

Called from Tasch and a very friendly lady told us she would meet us at the train statio!! Unexpected and wonderful. Such friendly staff, dinner was phenomenal and the small hotel on the banks of the river is absolutely charming By American Standard’s the room is small but extremely efficient and upscale, reminds me of an upperclass cruise ship cabin. We only stayed one night because we got in too late to get the last train up to the hotel that we had booked on the mountain at Riffelhaus. When we come back to Zermatt, we will definitely book a stay here at HotelMama. So charming!

Great location, just opposite the lift to Sennegga area. 2 ski rentals nearby. Need to walk a bit to the train station. Upgraded to a bigger room with balcony as there were few guests during my stay. Very friendly staff, esp the young man who provided lots of tour information to me. Also provided me an electric kettle, tea bags and honey. Very enjoyable. Breastfast included was OK.

Great location, great staff, great rooms. You won't regret staying here. The only very minor quibble I have is that I wish they had firmer pillows- it would have made what are already comfortable beds, perfect.

Great location, great staff, great rooms. You won't regret staying here. The only very minor quibble I have is that I wish they had firmer pillows- it would have made what are already comfortable beds, perfect.

THe room had an excellent view and was spacious, clean,comfortable and cose to Zermatt HB! The staffs were friendly and gave me a chocolate at check-out. I’ll stay there again if I have a chance.

Excellent service at this hotel. The staff are so attentive, and they make you feel son welcome with small details. The room was nice with everything you would need for a short trip. If skiing, the free e-bus stop to the cable car is just outside the hotel.

Excellent service at this hotel. The staff are so attentive, and they make you feel son welcome with small details. The room was nice with everything you would need for a short trip. If skiing, the free e-bus stop to the cable car is just outside the hotel.

Great place to stay in Zermatt. It is right on the river that runs through town. We slept with the balcony door open to listen to it all night. The employees were excellent and gave us great information. The breakfast was very nice, and the spa was a nice add after a long day of walking (and falling) atop the mountain.

This is a fantastic hotel - good location, very comfortable n cosy room and most importantly excellent staff.

We totally enjoyed our adventure at this hotel, once we got there. Our room looked directly at the Matterhorn. Which is what I came to see. Getting there was a bit of problem, having to find out no cars allowed in the Village, a $500:fine for driving in the Village. Major construction everywhere. Parking in the lower village, $60.00 Euros to get a Taxi ride to and from the Village, didn’t help my disposition. After we finally settled in everything was fine.

Everything great! Delicious breakfast, clean and neat rooms, close to train station

Great staff, very friendly and helpful. Close to train within walking distance and close to downtown.

Near the Sunnegga valley station and the river, very comfortable.