Room was very dated and not super clean. Great price, but not for what we paid for.

The first room we were given smelled so bad like dirty feet and some of the lamps didn’t work. We requested a different room. This one was a little better, but the outlets near the bed didn’t work, the bathroom threshold strip was loose so we kept tripping on it. Even though the hotel was smoke free, we could smell cigarette smoke from outside! This hotel had a high score rating, which we hoped for but this was not so!!!

The room was nice and big, very clean. The shower head had a leak at where it came out of the wall. They allowed dogs but only up to 75lbs and no more than 2. There’s a $75 deposit per dog. Also there’s a $50 security deposit but you get that back after checkout and they’ve ensured there are no damages to the room. The pool looks really beautiful but is no available for use beyond gazing upon through the door. I don’t know how long this has been unavailable but they took away the keycard pad and replaced it with a blank wall plate. That was very disappointing to the kids. The breakfast was very good and they had a nice variety of food and drinks available.

We arrived very late, and walked into a freezer in the first room with no way to get it to turn off. Now past midnight, in the second supposedly clean room, our feet stuck to the dirty carpet with obvious food crumbs all over, spilling also into the bathroom. This included a large goldfish cracker sitting prominently on a shelf. The bathroom had mold in the shower and missing grout, plus a toilet that wouldn’t flush. Obvious wear all over both rooms, and I even felt crumbs on the sheets. Also only one day had maid service out of 3 which still didn’t address most items. No maid service at all in 4 days for our 2nd room. They told me this was standard unless requested. The food at the breakfast was barely warm, with fruit well past its use by date. With the one exception of Pamela, and with no provocation from us, the staff was rude and unwilling to help. No promised reduction in charges, and we never received a requested call back from manager. Taken together this is unacceptable at a $200/night “4.5 star” hotel.

The pool was not opened I stayed there before and the pool was not open as advertised that was disappointing for my family. I stayed at this same hotel before and the pool was not open so I would like to know the time the pool has been inoperable

Best kept secret in Chesapeake

Disappointed that the pool was under renovations. That was a top reason why we booked the hotel.

I sat on the bed to take my shoes and socks off to go shower. The carpet was sticky. That grossed me out. The wall light next to one side of the bed was missing and there was a hole in the wall. Paint was peeling off the door and the chairs front leg looked like it was falling off. The patch job on the wall next to the shower was unsightly. The staff was amazing and the breakfast was good. Unfortunately the hotel needs repairs/renovations from skilled people. I will not be staying there again which is sad because the people were so nice.