This property should be shutdown. It’s not safe don’t take your family here. More than 30 stray dogs on property, dirty, the sheets are made out of some type of paper. The pools is the dogs drinking fountain. Mosquito hell

This is a run down cheap motel not a hotel. Pool area was dirty. The beach is not within walking distance as advertised. Also there’s no fridge or microwave in the rooms. No ice vending machine. This is by far the worst place I’ve been & did not feel save at all.

Great desk service. Room had very small bathroom. Room smell and looked old.

It seems that you are entering an abandoned hotel, we had a bad night, the air conditioning stopped cooling and with a constant noise you could only see a local channel, not cable TV, it needs urgent renovation and more cleaning. Parece que estas entrando a un hotel abandonado pasamos una mala noche el aire acondicionado dejo de enfriar y con un ruido constante solo se veia un canal local no cable tv, necesita una renovacion urgente y mas limpieza.

Definitely, this hotel needs some work

I liked that it was peaceful, this weekend was a little too crowded, couldn’t go to the pool but the mosquitos were too much. Had to stay indoors due to mosquitos. I liked that there were lots of dogs but they were friendly.

First we booked solace by the sea in which EXPEDIA should of been knew that the hotel is closed luckily after waiting for about 4 or 5 hours the manager appeared and helped us get another hotel that is unacceptable so if anyone booked Solace by the sea please do other reservations this hotel is going to be closed for a long time

The hotel is in VERY BAD condition, neglected, there are many dogs loose in the areas, the pool is hot, and there was no water after 6 pm, the restaurant closed at 6 because of the water, there are no options for dinner, beds very hard, not at all comfortable, there is NO wifi, there are a lot of mosquitoes, I really don't recommend it, there are better options for the price.

I never got to stay here lookedike a good place when i booked but i'm totallyi dissapointed i was never informed there was no water for a few days before Arrival Remind u it was 315 am when i found out in person @Solace ofcourse i could not stay and then had to go to a neighbor hotel where they sent me.

Solace cancelled my stay the day before, and transferred us to another hotel, it was very upsetting for me and my family, my sister came from New Jersey, I had paid for a 3 bed, bedroom and was transferred to a 2 bedroom, so we were uncomfortable with everything… I will never try to stay at Solace again!

The property is unkempt, dirty linens, broken pipes, water leakage, dirty toilets, no wifi, TV and remote do not work, no TV channels that work. start dogs all over the property that get into the room if you leave the door open.

Good for the price, but the rooms smells humidity, the beds need better mattress. Don't have Wi-Fi. The staff was nice

Numerous large wild dogs were found at the parking lot and inside the hotel facility. Rooms were humid, in poor conditions. Mattress was old and hard. Reserved a queen bed. Got a full. Had to check out and leave due to the unhealthy and unsafe conditions of the hotel.

Need more updates, and take out the Dogs , lot of Dogs around .

Not an updated hotel. Dogs at the premises. Tv with local channels. Not cable tv. No wifi.

A

There were dogs

Very nice

The hotel had no internet, room dirty and sheets had stain , had bugs, outlets not working, has mold on ceiling.outside facilities are in horrible conditions, no room service , over priced,room had no phone to call front desk.

First, the entrance is going beyond a weird tunnel that looks very sketchy and with lack of light. The place looks more like a very old motel 6, and the property you are greeted by dogs. I didn't mind the dogs afterwards as they were friendly, however, it does take away even more from the property. When we checked in, the guy made the comment that they stay for four days is around $200 and through expedia, we paid almost $700, i felt ripped off, specially because the place was not even worth that. The photos show similar, however, when you walk in and you are able to see the details with your eyes, is even more depressing. An airplane’s bathroom is bigger than the space for the toilet in this hotel. The hotel was previously another one, and they didnt even update the name of the emergency evacuation plan. This place looks and feels very depressing, and I wish I would have booked only one day before booking my whole stay for the four days. I suggest that if you are looking for a place to stay, and nothing else available, don’t do more than 1 night, and if I were you, I would get to the hotel instead of booking through Expedia, it is rip off for this below 1 star hotel

Not a great property. When we reached here the reception room was closed and it took around 15-20mins for us to reach the receptionist to get the keys. The room seemed clean but as soon as we increased the room temperature we could see couple bugs creeping out. This place is not according to the postured posted.

No hot water, no cable tv, wi-fi? Employees were great! Room is good.

The worse, dirty, horrible, stinky hotel stay in my life.

The facilities are alright, but our A/C didn't work and the location of the hotel has absolutely nothing nearby.

The pool was dirty, no Restautant open. The common areas weren't clean enough.

Deceiving in photos old

This property was the worst experience. Horrible structure Not hot water during my stay. Loud music at pool. Dirty pool. Worst property in Puerto Rico

The pictures of the place should be updated! Too expensive for the conditions of the area!

The photos presented in the Hotel promotion are a hoax. The cleaning is terrible, the facilities are lacking maintenance. There is practically no service. I paid for the stay through Hotel.com and the Hotel did not have the information for the app. I prefer to sleep in the car than in that Hotel.

Everything was great.

The beach is close but the bathroom was dirty they had no fridge or microwave in the room

The hotel was nothing like in the pictures. There were so many stray dogs everywhere and they follow you around, they sleep on the chairs by the pool. The room was average but clean. The Wi-Fi was not available during our stay and the service at the pool bar was poor. They took forever to make drinks and food which I guess I understand if they’re under staff. It was not the greatest place to stay overall.