it’s in a convenient location, quiet and staff members are very friendly. But the property is a bit run down. The carpet needs to be replaced and the furnitures are old.

Although I had problems when I arrived in the country with my partner was unfortunate was unable to meet me, the staff was able to assist my situation, they were extremely helpful and speak and understand good English, very impressed and great hospitality.

Not bad, but not good

Such a great experience! Very attentive and helpful staff, delicious breakfast, safe and clean environment.

The room and hallway carpets were very dirty and the color almost turned black.

Not clenched enough, it’s not every day. Reception staff are not professional. Check out 12 but they are making noise from 10:00 am. Breakfast not worth at all. The Hotel not as holiday in standard!

Stayed there for around 5 days, and the hotel unfortunately falling apart. Staff and service are excellent. Staff goes beyond and above to help, and accomodate your needs. They make sure you are happy and do their best to make your stay comfortable as much as its possible giving the conditon of the hotel. Rooms are outdated, towels are very old and thin. When I asked, the host brought very good fluffy towels, but to get them you might need to ask. The lights in the room are very pale, its almost dark and feels uninviting, carpet is dirty and old. It feels like staff does everyting to keep this place clean and tidy, but management invests ZERO to make it happen. Overall, my big THANKS to staff for accomodating our needs and changing the room, giving good towels, umbrella when it was raining, etc. And lots of questions to management and owners, the hotel has amazing team working there, location is spot on, why not to make tis hotel one of the bests in towm? Thanks

The regular hotel. We had our every year conference there. There were not lotion and shower cap in the room. They put only two small towels. It were not enough, frankly! There is a reconstruction area around the hotel.

Very helpful and attentive staff, great breakfast, clean room and one of the best areas, close to everything.

Staff very helpful and polite, rooms very clean

The location was right for the event that we had to attend.

The toilets are very dirty!

Floor was very dirty.

Friendly staff, clean, secure, and quiet, good breakfast selections, easy access to shopping and restaurants, professional room cleaning staff, close to freeway

Overall, our stay was fine. The towels were old.

One can always count on service, good bed, and silence in Holiday Inn rooms. Thats why I keep staying there...

not bad, but very boring, wi-fi does not work well. The cook in the restaurant cooks well.By some reason there wasn’t electric power couple days and staff even didn’t offer any component.

On checking in I waited about 15 minutes as there was only one person working the check in desk. No apologies were made for this delay as if its normal… The room was noisy and facing onto a very busy road. The hotel is showing signs of age. Breakfast was good, the location is central and close to a mall. I was honestly not very impressed with hotel. But it was well priced I guess…

Wery comfortable. Bed and sleeping quality is good

Wery comfortable.Bed and sleeping quality is good

Hotel was fine. Just a bit far from everything.

The hotel is really awesme. It is clean and staff are friendly. Breakfast is also very good. Would stay again.

Friendly helpful staff

Reception staff were okay The rest was really belıw Holiday Inn standarts Heater wasnt working Floor of the room and water tab was really old and dirty Breakfast was poor

Reception staff were okayThe rest was really belıw Holiday Inn standartsHeater wasnt workingFloor of the room and water tab was really old and dirtyBreakfast was poor

Good hotel in Almaty. Good combination of price and quality. Cosy rooms. They have tea sets in the rooms, which is a nice touch. If that needs to be re-stocked ask receptionists 2-3 times to do that as room service may forget that during their morning rounds. Bear in mind the hotel does position itself as a 4 star one, so do not expect 5 star luxury. With that attitude you will get a well located hotel with good price-quality ratio and enjoy a relatively comfortable stay.

Good hotel in Almaty. Good combination of price and quality. Cosy rooms. They have tea sets in the rooms, which is a nice touch. If that needs to be re-stocked ask receptionists 2-3 times to do that as room service may forget that during their morning rounds. Bear in mind the hotel does position itself as a 4 star one, so do not expect 5 star luxury. With that attitude you will get a well located hotel with good price-quality ratio and enjoy a relatively comfortable stay.

Good business hotel, clean and with friendly staff. Good location. Bed ok, pillow a bit uncomfortable (not very soft). Bathroom & shower good. Rooms too hot inside as usual in KZ but window can be opened. Breakfast is large in quantity, but quality could be better (especially breads, cheeses). Still, overall price/quality ratio on a good level. I have kept going back and still intent to do so in the future as well.

No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks

No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks

Awfull smell was in the room, and I was so tired to go downstairs and change the room.