Prices are higher as compared to there services & foods

Really great location and view; helpful and accommodating staff

Too much overpriced, and over hyped.They don't deserve, what they claim.

It is one of the oldest hotels in Nainital. It is a really pretty property but I would recommend staying only in the old wing.

I am a 72-year-old American male who visited India solo. I spent five nights at the Naini Retreat. This is a first class hotel-the room with a balcony view was outstanding and the breakfast meal, which was included in my room cost, was wonderful. The lake is a 10 minute walk away down a steep hill; the hotel offers courtesy car services if requested. The staff went the extra mile to make my stay as enjoyable as possible. Highly recommend this hotel - Really glad I stayed there

I am a 72-year-old American male who visited India solo. I spent five nights at the Naini Retreat. This is a first class hotel-the room with a balcony view was outstanding and the breakfast meal, which was included in my room cost, was wonderful. The lake is a 10 minute walk away down a steep hill; the hotel offers courtesy car services if requested. The staff went the extra mile to make my stay as enjoyable as possible. Highly recommend this hotel - Really glad I stayed there

Fantastic stay. Bonfire in evening was great.

It was a superb experience due to its amazing location overlooking the lake. Service was excellent.

It was a superb experience due to its amazing location overlooking the lake. Service was excellent.

The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.

The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.

I would never ever consider staying in this property again and recommend the same to others travelling to Nainital . This heritage property does afford very scenic view but is poorly maintained. I stayed at Naini Retreat from 26th to 28th Jun for two nights, booking a family suite for 04 guests. I was charged Rs. 50,121 i.e Approx. USD 725 and paid Rs.32,532 upfront on hotels.com(balance of Rs. 17589.00 adjusted from my accumulated one free night). Most horrific part being that I was not even provided the accommodation as shown in the hotels.com site.Is it a case of cheating ? Money spent having gone down the drain.Much as I would like to forget this experience, I am still writing this for benefit of others.

I would never ever consider staying in this property again and recommend the same to others travelling to Nainital . This heritage property does afford very scenic view but is poorly maintained. I stayed at Naini Retreat from 26th to 28th Jun for two nights, booking a family suite for 04 guests. I was charged Rs. 50,121 i.e Approx. USD 725 and paid Rs.32,532 upfront on hotels.com(balance of Rs. 17589.00 adjusted from my accumulated one free night). Most horrific part being that I was not even provided the accommodation as shown in the hotels.com site.Is it a case of cheating ? Money spent having gone down the drain.Much as I would like to forget this experience, I am still writing this for benefit of others.

Overall a good property located at a height having a good view, greenary & flowers around. Word of advise: Park your car in the Nainital Parking Area & ask for a pick-up from the hotel as it’s at quite good height & it’s risky to drive. For youngsters, this could be one of the best properties to stay but for elders, you need to think as there is good amount of walk applicable on stairs & overall. Overall stay was very nice & enjoyable. At evening, there is arrangement of LIVE music & borne fire with-in the resort so lively atmosphere is created for vacation. Location is nice. Food is good. Overall ambience is quite nice.

Overall a good property located at a height having a good view, greenary & flowers around.Word of advise: Park your car in the Nainital Parking Area & ask for a pick-up from the hotel as it’s at quite good height & it’s risky to drive.For youngsters, this could be one of the best properties to stay but for elders, you need to think as there is good amount of walk applicable on stairs & overall.Overall stay was very nice & enjoyable.At evening, there is arrangement of LIVE music & borne fire with-in the resort so lively atmosphere is created for vacation.Location is nice.Food is good.Overall ambience is quite nice.

Rooms were clean & food was good. Location was excellant away from the crowd. Staff was very courteous & ready to help.

Nice and quiet with good restaurant. Beautiful terrace and nice personel.

Not good for disabled people lots of stairs to climb no facilities for them to go up and down

Great facility. Helpful staff. Live singer in the evening. But when we were there, no internet in room and they had trouble with international news channels on TV.

Beautiful property , well maintained and very good staff. Will surely revisit.

Very friendly staff, great location and excellent service. Food could be be better! Overall, we had 4 rooms and enjoyed our stay immensely.

Very Good Hotel, awesome exp. The food was so tasty. The service was very quick and efficient. The overall environment and garden, bonfire was good. The views on naini jheel is also superb!!

hotel is too costly as per the amenities provided, and locality wise as well. However, staff is very decent. They would greet you warmly when you reach there. As hotel is a bit far from main city's Mall road, they provide complimentary cab for pick up and drop from Mall Road. Food quality is ok. But again, too costly for the price. 600+ rupees breakfast and only very few options available to eat and that too of average taste. Food could have been better.

If you want to stay with class, this is the perfect place. Stayed in Garden View Room, amazing experience..live music.... The staff are very helpful. Well maintained property. Helpful staffs and they ensure that customer satisfaction is their top priority.

Great experience. Great hotel with a professional staff and good view

The stay was indeed very good. The staff is very co-operative and the service is very good. The toilet could use some renovation and can be maintained well. The rooms were quite good. the comfort level in the property was excellent and overall it is a good place to stay.

The location of the hotel and the service of the staff and hotel was excellent. The hotel was one of the cleanest i have seen in my life. staff was very helpful. Food was just too good and very tasty. Enjoyed a superb holidays with my family.I has a very peaceful and sound sleep all thanks to the beautiful weather and sorrounding environment.

The hotel was very good and comfortable. The service was also excellent. We had a wonderful time there. Other than the hot water not being very reliable, we had no complaints for our stay.

Good Hotel... Very coperative staff..... But the best part of Naini Retreat is its excellent food.... Food was out of the world.... Very good spread.... The two blemishes of the hotel are.... very small & cramped up rooms.....and there is no lift or elevator in the entire hotel. ... So people who have problem with climbing the steep Stairs should avoid this hotel...

To reach hotel through small hilly narrow lanes was a terrible experience. In addition to above the Hotel suits the youngsters as one has to climb 96 stairs (from garden view rooms) to reach the parking place and to reach the reception is almost 75 stairs. Like wise when you have to come back & reach your room. We were 4 persons ( all Senior citizens) occupying 2 rooms w.e.f 24.10.13 to 26.10.12 & suffering from knee arthritis still after come back from Nanital are suffering badly and taking pain killers. I thing while We were planning the booking the fact of approach to the Hotel as well as the fact of climbing up & down to reach the rooms has not been mentioned. I advise the old goodies to look into this aspect before the land in this hotel. The Hotel no doubt is one of the best in Nanital and the staff is also very polite & humble. The restaurant is also very good .

Very nice view from the hotel and located at a very quiet and picturesque place. Hotel staff is the very polite.

Too far from the mall. Difficult for the parents with infants.