Very friendly staff. Easy to make changes.

A few years ago I stayed at the holiday inn that is right across from the Hampton inn and I liked that there was a couple restaurants on the same lot (a Chili's and a Denny's) that offer room service to the hotel. This time around I decided to try the Hampton since I had my wife and kids with me. I got a room with 2 queen size beds and I noticed immediately that I only had 2 towels in the bathroom. I called the service desk to get a couple more and they said they would send them up. They never did. When I took a shower, I noticed the bathroom needed some work. The shower head was not adjustable, and in poor shape. The water pressure was fine but it has a tub shower instead of a walk-in, so it's narrow and the drain is very slow. To be honest I feel like this place is overpriced and there's better local options. The only appeal to it is the "name" and convenience of being close to the airport but like I said, there's better options for a lower price.

It was all OK until later at night (9:30-10pm) I went to take a shower and there was no shower curtain. I called the desk twice and the connection was terrible, I kept repeating over and over what the issue was but no luck. No one bothered to call back or come check if there was an issue. I decided to shower anyway and then noticed there were hairs ALL OVER THE WALL. That shower was never cleaned. So gross. I would post pictures but coincidently, it won't allow me.

Bad

X

Was clean, close to restaurants and airport, very convenient.

Ok!!

Don’t count on the shuttle. It only fits four people and only goes to the airport every 30 mins. Of a slots are covered, you don’t have airport transportation. Call before you book. We had to get an Uber. It had a strong smell and the furniture is beat up.

Very pleasant stay

The staff was friendly and helpful. The breakfast was delicious!

Beds are super comfortable, however queen bed only had 3 small pillows. The bed skirts were dragging on floor and super wrinkled. The worse was the toilet. I flushed thinking it was brown water, however, it was dirty like it hadn’t been cleaned in ages, I put soap in and flushed multiple times, most of brown washed out. Maybe room had been abandoned?

Good service

Will stay there next time. Convenient close to the airport.

Good service

All good

Thank you

Very cozy and comfortable! Will definitely be back! The staff personnel are amazing and so nice.

The price paid per night is overrated . The pool was closed. The recepcionist during the day were not friendly. The best of it was the breakfast.

Was very nice and clean good breakfast

Excellent hotel , I stayed with my family and we enjoyed a lot..

Snacks in vending machine were old and stale.

Very friendly staff

Very convenient location near the Airport for an early flight

Stayed overnight here as had early flight next day, quiet place and nearby restaurants also transportation available to Airport

This hotel is very practical and very comfortable!!!

Great Breakfast

It was good all around

I was very please with the breakfast specially with the early opening and variety of food to choose from.

We always stay here the night before an early flightvout of GDL. GREAT location ans service.

Nice stay close to the airport

Convenient, clean, and great cuatomer service.

For the price I was expecting a better hotel we left early due to not being able to sleep