good: friendly staff, bad: bathroom did not have hand towels or face tissues, hot water not hot enough, poor quality toilet tissue, room needs painting, head ache inducing smell, not good restaurant close by.

We had to change the room but the stay was ok Food was very good

We had to change the room but the stay was okFood was very good

Decent property may be one of the best in Mangalore

Room accessories are very limited no dental kit no laundry bag

Room accessories are very limited no dental kit no laundry bag

Not value for money and irresponsible staff. Outdated facilities which doesn't justify the cost for the night stay. Please avoid to stay here as there are way better hotels at cheaper cost in the city.

The hotel reeks of smoking smell. The hotel inside is in ruins. The staff is super rude. Hotel is as clean as a sewage pipe. Please please don’t spoil your day by staying here.

Restroom conditions have to improved

Good hotel and comfortable stay.

Lack of maintenance and upkeep shows everywhere in the property. Breakfast menu was very limited and that too not so tasteful. Overall just about average.

Lack of maintenance and upkeep shows everywhere in the property. Breakfast menu was very limited and that too not so tasteful. Overall just about average.

Good

Good

Facility is old falling apart not maintained well Serving same food for lunch and dinner at Kabbalah restaurant

Facility is old falling apart not maintained wellServing same food for lunch and dinner at Kabbalah restaurant

very good amenities...must stay here if u come to Mangalore

Very nice breakfast, rooms were well done. Very responsive and pleasant staff. Awesome Indian restaurant across the street. Hotel is in a good location. Good WiFi.

Arguably the best hotel in Mangalore and conveniently located. The rooms are ultra comfortable and the food you get for morning breakfast is top notch. However, things look a bit dated and needs a bit of an uplift.

Arguably the best hotel in Mangalore and conveniently located. The rooms are ultra comfortable and the food you get for morning breakfast is top notch. However, things look a bit dated and needs a bit of an uplift.

Fabulous breakfast, nice room, central location. Only con we're the translucent glass bathroom doors

Good spread in the breakfast buffet and courteous staff. Chef and waiters were nice. Service at Sana-di-ge during dinner was slow and not mention worthy. Items like idi appam when served were not even warm. This can improve a lot. Also, for vegetarians the non veg smell inside the dining area was more than that can be tolerated. Wanted to order 650ml beer in room service but was told that it was out of stock. However the large sized beer was available in Sana-di-ge !!

Staff very helpful

It was good

Convenient location centrally located and comfortable clean space

Staff is excellent. Good breakfast. Checking out was an ordeal. The website photos showed cardio machines but the fitness center, allegedly, was under renovation. Please delete that photo until then. Given that there is no park close by to stretch your limbs it’s important to have a functioning fitness center. We can’t walk down the streets since there are no sidewalks.

Service was good. For the money they charge it is ok. Not excellent for the money. They served repeated menu with same North Indian flavor. No local flavored menu are offereds. Food was pretty boring. They charge for airport rides.

The Staff at the Hotel were really good from the front office to the room service staff. They were very gracious in extending my check out by 3 hours from 12 PM to 3 PM.

The hotel is one of the better ones in the city. The rooms are clean and the restaurants in the hotel are amazing. There are some shopping centres nearby as well. Overall, really liked my stay here.

14/2/18 - Check in counter too many questions. When ask any information, very poor response and no communication between one staff to another staff. 15/2/18 - when ask for computer web check in for flights made me walk up and down and no proper assistant were given. Calling the room few times and asking me what time am i going to check out today. The room not cleaned untill 5 pm. Atlast room was cleaned at 7pm 16/2/18 - at 1 pm we went to have lunch kept our valuables open, we were shocked the cleaner is cleaning the room. When i asked why you cleaning the room when we are checking out at 2pm, the housekeeper telling that she saw in the form at 11 pm. They are liers. Since 15/2, i asking where is the manager and GM, both are on leave. I sense something not right. Even the bed is not King size bed, the two single beds are joined, so the centre of the bed was hurting me. I had very bad experience. I will never stay in this hotel. Worst hotel i have experienced.

The beds quoted in Expedia were 2 queens and we were given with 2 twins. The room quoted to sleep, 2 adults and 2 kids - Totally wrong. When we walked in they need to charge for extra twin (that's the only space they have in the room and we had to walk over the beds). The beds did not align one up one down. I ended up sleeping on a chair (after paying $120 that's very high in India). The staff was very unprofessional. They promised to align beds and nothing happened. There was no hot water so I got sick. We had to check out very early so my family ended up skipping shower altogether after my experience. VERY BAD. Don't stay here

Poor Checkin Average food but good service Provided wrong room but later upgraded