Our room was spacious and clean. We are impressed with how comfortable the bed was the layout encouraged relaxation. However, the room’s phone was not working. They did not have breakfast the first morning. The lady said the juice machine was broken. She said that was why she couldn’t make the biscuits and gravy because she was cleaning up juice. the second day the breakfast was dry and it made our stomachs hurt. The coffee was fresh and flavorful.

The check in and checkout process was seamless. The front desk staff was knowledgeable and professional. The rooms were clean and comfortable. The included breakfast was tasty and much better than a continental breakfast offered at other hotels. The hotel is in a good location with lots of shopping available. I would definitely stay here again.

Room was dirty. The couch had a backing ripped off of it. The room smelled like dog urine. Almost got bit by a dog coming out of the elevator. Over all, worst hotel we ever stayed at.

Room was good for the price but it is due for facelift. Bed was not up to par with other Hilton hotels I have stayed at before. Felt safe in the area, close to I64.

It was clean

Nice and clean

I was very disappointed in this hotel. I've generally had very good experiences at Hampton Inn hotels. I'm not expecting anything like the Four Seasons, but I'm also not expecting it to look and feel like a Motel 6 or Super 8.Unfortunately, this Hampton Inn had far too much in common with both of those. I was actually very impressed with the service. When I walked in, I was greeted by two people who was extremely nice and polite. I also forgot my key card at one point, and one of those people quickly gave me a new one. The problem with this hotel (at least in my experience from staying there for two nights) is that it looks like it hasn't been updated in 30-40 years. The room I stayed in was small, cramped, and the carpet was very old. The faucet barely worked. The toilet would make loud noises all night long so that I had to close the bathroom door in order to not be woken up. There is virtually no soundproofing, so every noise from the hallway is heard very clearly. The parking lot has a chain-link fence surrounding part of it. This hotel is owned by Hilton. Hilton is a $54 Billion company. They absolutely have the means to make this hotel look much better, so until that happens I would not recommend staying here.

Evening staff with the exception of the manager on our first night were unprofessional. Folks at the desk overall were unprofessional. We arrived at 8 pm to check in and our room was not only not ready, but the bedding was stripped from the beds and the beds and bath were covered with towels. One of the couch cushions was completely ripped off the bed. Spa was also closed down and pool looked like it was having issues as well. I'd look elsewhere.