I hate that the pool was out of order. One of the main reason I picked it

The hotel is noce and i stay there about 4 or 5 times a year and seems check in is always an issue. I request pet froendly and its never ready. They have to scramble to move rooms around. This is after i call to tell them. How long is the pool going to be temporally xlosed. Its been like that for over 2 years now.

Unfortunately, the pool was closed.

Super clean and in great shape.

room smelled like someone had been smoking pot. Shower - not very clean and. the water backed up into the tub while taking a shower. trim coming off walls showing dirty wall behind it.

The beds were comfortable. Staff was friendly. Did not like the pillows, carpet was dirty, and the water pressure in shower was terrible.

Had a nice stay, room was clean and front desk clerk very friendly. Only complaint was walls very thin, could hear the kids in next room.

The young lady that works the 3-11 shift was amazing. Our room was clean. Parking was close by (we had a trailer). Beds were comfy. No complaints.

First night two of the rooms were dirty and beds made were dirty.

Acceptable

Check in was at 3pm, room was not ready until 10pm, we reserved a suite with a sleeper sofa. The sleeper sofa was old and disgusting and not ready, we had to ask for linens at 1030pm and had to make it ourselves after waiting in the parking lot forever for our room to be ready. It was so disgusting that we just all piled in the two beds and let the sleeper sofa just lay. The worst part was the staff did not care, not one bit and offered no reconciliation even when asked. They seriously did not care.

The pool and hot tub were broken and we were supposed to be on first floor because we had our dogs but they put us on the third floor and they were constantly cleaning the room besides ys at 3 and 4 in the morning

The bathtub was broken. The faucet just spun around, no water. Wasn’t able to shower. And the sink in the bathroom didn’t drain well either. The front desk clerk said she would send me something by email to see about a refund but did not.

Overall the hotel was decent! We were upset at the fact we booked this hotel specifically for the Indoor pool! And after booking and checking in and coming down to use it we were then Informed it was not open and hasn't been open for more than a year! If that is the case we felt it shouldn't be advertised as one of the amenities nor charged as much per night compared to another hotel who did Infact have a indoor pool that was open for their guests! However the rooms were clean and staff were friendly.

Several items no longer in rooms(tissue,clock etc) The worst Free breakfast. Very few choice of itema. Was tolld no eggs because the truck did not show up yet. The person preparing food alternated between food area and mopping lobby. No coffee in dining area, had to go to lobby to get coffee (which was not HOT) No Hot water i(only warm) in rooms. I WILL NEVER STAY THEIR AGAIN)

The atmosphere was very pleasant and I felt comfortable and safe.

I will never ever ever stay at this establishment again. They require you to pay a deposit for a filthy room. Then you don't get it back for weeks if that. Shady acting staff as well.

Staff was very nice and good breakfast.

Six people and a dog, two rooms. clean. side door was out of order , would have been handy for dog. Coffee machine out of order in breakfast area. No biggy, there was coffee in the lobby. breakfast was good.

You need train your people how process payments? You charged me two charges for deposit which interrupted my trip. You dipped into my budget we had planned for our travel. Very disgusted with the outcome of the stay..

We stay there 6 or 7 times a year to visit family. We have a small dog and request a first floor room and call to make sure they have the message. The woman at the desk had a poor attitude when i brought this to her attention and decided to make sure we were on the 4th floor when the hotel was dead. Plus the side doors dont work and no coffee with the breakfast. No soap and 1 towel in the bathroom. Place is going real bad real fast.

Front desk service, day staff great!

Bathrooms were not very clean

We have been staying at this hotel for the past few months, about every other weekend.. the first day, we were billed for our room twice, then refunded, no problem accidents happen… the hotel is a little dirty, the hallways and the elevator mainly, with the elevator being disgusting. The pillows are sad, they are half the size of regular pillows. But this past stay, the office ladies were so rude, one I believe to be a manager ( the young lady with glasses) they even wrote something down on our check in paper and laughed. She handed my husband the keys and I asked for my drivers license back and she said there in the room keys, why wouldn’t she hand them to me? I let her know we would not be staying there again and she said I can refund your money, I told her no thank you, because I know the other hotels are booked. After reading other reviews, I realize the front desk staff must be rude to a lot of people What happened to customer service And no need to reply to this… because obviously other people have complained about the same stuff and nothing has changed

Realized in the morning before I left that the fire alarm was missing in my room. Told the front desk when I left and they didn't seem to care whatsoever. Floors were stained and the pillows on the bed were flat and half sized, for some reason.

Definitely the nicest place in Waycross Georgia. Its been recently remodeled so everything is noce and clean and they give a pretty good continental hot food breakfast. No complaints at all and will be staying there again.

Property worn out and not maintained. Service people not engaged or particularly helpful.

We requied this suite and a rollaway because there were 4 men. They did not have a rollaway and no sheets for the sofa bed.

Front desk staff nasty and rude.. when I checked inn my room the guy that checked me in over charged my card 200 and then when I noticed it I went to front desk the the next morning because I seen what was charged on my card was different from what I was suppose to pay. My Room was old rusty no pillows they put sheets balled up in 5 pillow case on the bed so uncomfortable. And to top it off my car was hit in the parking lot we wake up to it and the black girl at the front was really nasty/ rude would not us see the cameras or officers straight out said no deal with it with the police. People like her will make the company look bad.

Could use some updates

When we arrived for check in we were told that on top of the reservation that was already paid for in full that we would be required to pay an additional $100.00 per room deposit that would be charged to a credit card not just held for the incidentals. That we would be reimbursed after our stay. The problem is that this is not mentioned in the reservation. This was not mentioned at all until we had drove 6 hours to the facility for a family members passing. I am not sure why this practice is ok as what if I had already paid the nearly $300.00 for both room and did not have the extra $200.00 for the deposit. I feel that this is very unethical and would NEVER recommend doing business with this company again. After a 6 hour drive I was looking forward to use of the pool and hot tub to unwind. The facilities were closed and not available for use which also should have been mentioned as this was a selling point on the reservation. The check in clerk was not bothered at all about our concerns. One room was not stocked with proper towels, My Uncle had another room that not only had soiled towels and cloths hanging in the shower but also had a pizza still in the refrigerator from the previous occupant. The breakfast that was offered was poor quality. For the service and issues that we had we could have paid half of what we did for just the bed we slept in. Hotels.com needs to remove this place from their list or at least make them be forthcoming with exactly what to expect. 0 stars.

They make you pay a $100 deposit and takes over 1 week to come off credit card I have never had this problem anywhere else they tell you 24 hrs but that is not the case I have stayed there twice and has happened both times I will not be staying there anymore