Extended stay America in West Valley City is pretty decent. Place to stay The staff is amazing and polite and very helpful. The rooms are really nice. They have a kitchen, fridge stove so you can cook your family, food or yourself.

We needed a hotel in SLC to fly out the next day. This hotel is in a very sketchy neighborhood and felt unsafe. It was clean but would not recommend this property. You get toilet paper and soap and that's it.

The room was clean, but had a musty smell. The staff was kind and very helpful. The bed was just okay. The biggest problem I had was the people hanging out by the door smoking, there was only one entrance and as we were coming in from our event, some men were outside smoking and started yelling profanity at us.

This place was friendly and comfortable to stay in. Staff is friendly and helpful. I loved staying here.

We made reservations at 9:30 pm not planning this trip. We got there at 10:30 pm. No one was there to check us in. We had to pay for another hotel just to have a place to stay. I tried emailing the hotel and no one responded.

Poorly managed staff, crime rate seemed high as well.

It was not a place I would stay again

There was a lot of criminal activity in the area. I witnessed police making arrests on various occasions. I did not feel comfortable walking in this neighborhood alone.

It smelled, our heater in the room didn’t work. There was pet hair everywhere. Our room was sort of clean. There was paper bits on the floor of the bathroom. No screen on the window. And only half the buttons on the remote worked

The floors are dirty, the room stinks really bad, there is someone else’s spit on the bathroom faucet, there was a loud popping noise in the room that kept me from sleeping. The beep beep of others going into their rooms was constant all night. I had the ac fan on high trying to drown all that out but it didn’t work. The hallway floors and elevator are filthy. People are living in the building with their pets and they are not being cleaned up after. The sheets and the towels were clean though.

Our stay was for work. Have a kitchen and a full sized frig is great. Able to cook meals is a money saver. Fast food all the time gets old really quick. The only thing I could ask for is a bigger TV I'm a little older andy eyes are not the best.

Dirty place.. not a hotel looks like a homeless shelter, people smoking in front of the maon door , not daily housekeeping, hallways smell like fast food ,

The extended stay America is trash really stinks people hanging around rooms a bare min this I’ll probably be the last time I use Hotels.com. I’m going back to my IGH app where I know I get quality rooms even when they’re cheap.

The staff was friendly and helpful however our room wasnt the cleanest. The floor was so dirty it turned our feet and socks black.

It's a bare bones kind of hotel. They have mini kitchens in every room, but there's no pots or pans or are utensils or cups or anything, But at least the bed was comfortable and the water was hot.

beds not very comfortable bathtubs dirty leaky sink faucet

They didn't have our rooms that we reserved. We could only get a single bedroom instead of double bed. Don't know what they're going to charge us for it. The rooms didn't have everything they're supposed to like even just a remote for the TV there were burn marks in the bathrooms sink and it was just not maintained at all

I checked in because nobody else had rooms at this price point. The rooms have all of the amenities as advertised. What they don’t tell you is that the rooms are sticky, smell of cigarettes despite the hotel being smoking free. They didn’t change the sheets on one of the beds. This contributed to the smell along with the pubic hairs All over the place. The bathroom wasn’t clean. The shower had a layer of grime and filth. The mold and rust were an interesting interior design choice. The stove was left on in my room prior to me checking in. The noise was extreme. Couples fighting in the hallway at 11:45 at night was something I hadn’t had for a few years, so thanks for helping me remember life in a poorer neighborhood. My first night there, there was a fire alarm at 8:30 as someone burnt their tortillas and then opened their door. None of this would have mattered if I got a better room. When I asked for one, I was told the smoke smell was another tenant 2 doors down. I was told the sheets get washed. In the 3 nights I was there, my sheets were never changed.

Way below in any area. Funky metal army style bed frame, backfllow septic smell, lobby had second locked door to access rooms?, must be safe?, special police parking at door, 1 end table? Worn out everything, elevator needs sweeping, clients looked Section 8, not a value at any price.

They have a kitchen But they don't have anything to used it ,no even a coffee machine. No pots no plates nothing. Why you have a kitchen it's not useful.

Hotel gave away our reservation then told us too bad.. and tried to run my card anyway. when speaking with another hotel trying to find a new room i was informed that i was at least the 4th person he had talked to that night that had the same thing happen

The check-in procedure was hastle free. The room was clean and everything nothing out of place.

Poor costumer service and amenities.

It was good, The desk clerk was very helpful. The security guard was awesome he totally did his job right They have remodeled the place it's new and nice.

Everything so good

I don't think words can describe this place. Maybe go in and look around before you pay. The check in process was awful because the phone on the wall was poorly constructed so when you pressed 1 for an attendant, it would hang up the call. After 20 minutes of that, someone from corporate found the attendant and I was able to check in. There was a smell. The AC did not get cold, there was a huge hole in the screen so mosquitos could come in if you wanted fresh air. The towels (they only allow you two at a time) were dirty. The one bed in the room was a rollaway bed. This was a hotel nightmare.

Homeless people everywhere

Rather unkempt. Floor needed to be swept. Room had a terrible cigarette smell. Towels smelled like cigarettes. There was 2 of us and we were only allowed 2 towels.

Said I did not have reservation sent me across town who sent me back across town only to have my reservation

I tried to check in 10 minutes early and he said he could not take me I had a meeting that I had to leave for,I told him I'd be back at midnight I came back at midnight and he had sold all the rooms and left me high and dry worst place ever

It was good even though the hotel is undergoing some renovations. I enjoy the kitchen area and the option to checkout utensuls @the front desk. The limited freedom 2 use all of the doors for exit & entrance with the building but for whatever reason atm only the main door is used for traffic and the remaing doors are emergency only... its good enough for now thank you guys

Love it here always friendly