Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment

Rooms require renovation but overall it’s a good option in a comfortable location

Good

Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.

I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.

I arrived very early, due to early flights. They weren't at all accommodating. I tried to explain that I spent 30+ hours in airplanes and airports, and needed rest very badly. They said they had room available but couldn't let me check in until the official check in time. I get it when they are fully booked, but that wasn't the case. If you're in the hospitality business, it's often appreciated by customers when the hotel is more welcoming and accommodating, especially a highly-rated hotel. I spent 5 hours in the lobby, waiting. Unacceptable!! I travel a lot, and in most cases when my flights arrive early, hotels don't make me wait and feed me their "policy" excuse. They just accommodate. I didn't get a warm welcome at Rixos.

Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.

Very nice hotel. Very clean and nice inside. Didn't like the staff at the reception at check-in.

The property was alright, lobby was fantastic, coffee and water are extremely expensive. Cigar lounge was nice. Breakfast was not good example: watery scrambled eggs.

The property was alright, lobby was fantastic, coffee and water are extremely expensive. Cigar lounge was nice. Breakfast was not good example: watery scrambled eggs.

Great location. Easily walk to restaurants and parks. Staff is very friendly and helpful.

Hotel was great, just that room temperature controller didn’t worked and although told them several times they didn’t arranged.

Hotel was great, just that room temperature controller didn’t worked and although told them several times they didn’t arranged.

A nice stay. Slightly dated but overall comfortable.

A nice stay. Slightly dated but overall comfortable.

Room so cold

Great place to stay in Almaty and the staff are amazing. Highly recommend. It’s close to many shops , beautiful parks and restaurants. Everything was in walking distance for us. This was our second visit in two months…we loved it so much!

Close to everything

Fancy hotel with luxurous interiors. Breakfast is good, some Kazakh dishes and specialities are available. The room is spacy and comfortable. SPA zone was very pleasant and quite big, The only thing is the water temperature in the pool which might be higher. Reasonable choice for business travellers.

Beautiful hotel and very friendly staff. They made my first visit to Almaty wonderful!

Beautiful hotel and very friendly staff. They made my first visit to Almaty wonderful!

Hotels.com sold me hotel with spa coupon, in the Hotel they have no idea for that and i pay full.

Disappointing! First off, when you pay $250+ per night, you'd expect a normal mattress to sleep on. Mine was curved/concave on one side but flat on the other, leading to a not-so-pleasant sleep. This was the case in two different rooms, so I didn't expect any better by changing a third time. Food is good but rather overpriced. Lastly, most disappointingly, I checked out in the morning to go snowboarding, after which I wanted to use their sauna and fitness facilities (while waiting for my evening flight) but their rule is after you check out, you cannot use their facilities any more unless you pay ~$50 USD. After paying close to $800 USD for three nights, this is a bit ridiculous. Every other top hotel usually let's their guests use their facilities on the day of their check out if they have to wait for a flight. Overall disappointed in these three aspects, wouldn't return unless they replace their mattresses and allow guests to use their facilities on check out day without an extra fee.

Disappointing! First off, when you pay $250+ per night, you'd expect a normal mattress to sleep on. Mine was curved/concave on one side but flat on the other, leading to a not-so-pleasant sleep. This was the case in two different rooms, so I didn't expect any better by changing a third time. Food is good but rather overpriced. Lastly, most disappointingly, I checked out in the morning to go snowboarding, after which I wanted to use their sauna and fitness facilities (while waiting for my evening flight) but their rule is after you check out, you cannot use their facilities any more unless you pay ~$50 USD. After paying close to $800 USD for three nights, this is a bit ridiculous. Every other top hotel usually let's their guests use their facilities on the day of their check out if they have to wait for a flight. Overall disappointed in these three aspects, wouldn't return unless they replace their mattresses and allow guests to use their facilities on check out day without an extra fee.

Stayed here for a business trip. The breakfasts in the morning were excellent. The hotel is lovely and in a safe and well-located area.

Just Beautiful! Wonderful rooms, facilities, and spa!

Great hotel, luxurious inside, good service except for check out with Aktoty (quite rude staff actually). Nice amenities like the pool and gym. Main issue: mattress in room very old and not comfortable for such a luxury hotel. Expected better.

Great hotel, luxurious inside, good service except for check out with Aktoty (quite rude staff actually). Nice amenities like the pool and gym. Main issue: mattress in room very old and not comfortable for such a luxury hotel. Expected better.

Very comfy, super staff, great breakfast.

very good

First Class hotel in the middle of a third world country - people of Kazakhstan are VERY WARM and gracious. Perfect experience.

Unfortunately hotel swimming pool was out of commission during our stay and no alternative arrangements were made for us to use a neighbouring hotels pool facilities.Food good staff courteous. Location good