We did not receive proper service for cleaning of our room. I had to ask for towels and garbage taken out. No one would come and clean the room when we asked.

Great hotel to stay in, staff is very friendly. Clean rooms. Bathroom can use a bit more attention to cleanliness but however is great.

Everything was good except there was no wipes in the gym or hand sanitizer in the breakfast area

Upon my arrival at midnite, the hotel clerk made an error checking me in which caused about an hour delay in getting to sleep. The bathroom floor wasn't clean and when we turned on the heat, the smell coming from the heater nearly drove us out of the room. The next morning the front desk wasn't very sympathetic. I think we should have been compensated for our troubles. We probably won't stay at a Hampton again.

Great place for a quick stop

Great services, Great customer service, clean rooms and hallways, extra-mile help.. Great… Awesome! Thank you so much!

Rooms were ok. Not the cleanest in hall. Elevators etc. had a smell in hallway. No shower curtain in one of our rooms we had.

Arrived to the hotel at 1515 and was told it would be half an hour before we could check in. We had a wedding to go to at 1630 and needed to get ready. I went and got ready in the public bathroom. They finally had a different room ready for us just before 1600. We had barely five mins in the room before we needed to get going to the wedding. We get up to the room and it’s a double. I had paid for a king room. So we got downgraded and told that we could take it or leave it. I prepaid so there was no possible way that we could leave and go find a different hotel where we would be treated with more respect and professionalism.

Rooms were not cleaned well upon arrival. Wasn’t sure bedding was changed as there were lots of wrinkles in it. Bathroom had mold. Pool not working. Staff took too long to keep breakfast food and coffee full. Over priced for what you get. I’d be hard pressed to stay at this location again.

Enjoyed my stay

Entire building was disgusting. Dirt and dust everywhere the hall ways were gross and the room was rotten. Stains and hairs on the bed sheets dust everywhere soap scum in the tub and tap. Overhead staff talking about multiple complaints of the buildings cleanliness. 10/10 would not recommend.

The fan in the bathroom did not work. It is unsettling to not have a functioning fan. The pool was unavailable. The breakfast was missing potato

Great staff. Very busy breakfast no ice rooms not ready at check in. Rooms clean bed comfortable

1) arrived at 2:20pm and asked for early check in, they said no because the room was still being cleaned (another party wanted to check in and was told the same thing). No problem I understand, but then at exactly 3pm they said the room was ready. 2) the room smelled strongly of Febreeze, making us wonder if the room had been cleaned thoroughly. 3) the beds were made up differently, making me wonder if they had been changed or made properly. 4) there were gobs of white stuff in the sink… 5) there were only 3 large towels in the bathroom even though we booked for 4 people. 6) the continental breakfast was a disappointment, my family came down at 8am to eat and there was almost nothing to eat and even the coffee was empty. 7) went up to make coffee in the room instead and this is what prompted the entire bad review….the coffee pot had remains of a previously brewed coffee that had gone moldy, as in hairy green floating gross coffee!!! 8) went to check out and waited 5 minutes before someone came to the counter. 9) Expedia and hotel receipt matches, but there is $50 more in the total that is pending charge on my credit card. **also found it odd that there were no USB charging outlets in the room, most people don’t carry charging blocks for their phones anymore. I’d like to say that I am a pretty understanding person, but when you look at our entire experience, I will definitely not be staying at this hotel ever again and would appreciate a partial refund. Thank you, Sherry

We chose the Hampton Inn by Hilton Fort Saskatchewan primarily for its pet-friendly policy, as we were traveling with our Service Dog. Upon arrival, however, we faced an unexpected challenge. The front desk informed us that their policy restricted Service Dogs over 75 pounds, which was surprising to us since we have traveled extensively with our dog without encountering this issue at other hotels or spas. At 7 PM, we were left uncertain about our next steps, as we had no other accommodations arranged. After about 10 minutes of waiting, the staff member returned and graciously allowed us to check in, but advised us to keep this weight limit in mind for future visits. While we appreciated the eventual resolution, the initial experience was quite stressful. It’s important for hotels to have clear and consistent policies regarding Service Dogs, and our experience highlighted a significant gap in communication. Overall, the hotel was clean and comfortable, but I recommend that future guests verify their Service Dog policies in advance to avoid similar situations.

great breakfast, just wish the pool was available

Excellent property. Stayed with our dog. Fabulous service as well. Would definitely stay again. Highly recommend.

The property was clean and tidy.

Good

Coffee was not 24/7, only available from 5am-8pm. Elevator had a funky smell. No functional AC. Let me elaborate: Arriving in the room, it was at 23 Celsius. So we adjusted the temp to 20. Unloaded our stuff and got ready for bed. Opened one of the drawers and a few pieces of clothing were left behind. We called them and they picked up the items. An hour into this room and it was still very hot. Mind you this was past midnight now. So we called them about it and they told us to move to another room. Packked up all of oir stuff again and moved everything. Got to the room, temp was at 21 and was way cooler. The next day we left the AC running hoping to come back to a cool room. When we got back, the room temp was at 24. I called the reception and the only solution was to move rooms. I was given the explanation that their AC could not handle the heat. I was advised to wait 2-3 more hours and that it should cool down. It was late and we were tired. No one wants to keep moving evey single night. So we stayed and endured the hot hotel room. And this room was not exempt of clothing left behind in the drawer either. So cleanliness is really questionable. And breakfast time was only 3hours; 6-9am. First time I've heard of it that short. So no, I would not recommend anyone staying at this place. Staff were friendly enough and accommodating. But it doesn't compensate at all for the discomfort and inconvenience they brought us.

Pool in the hotel was closed. I did not find out about the closure until I wanted to swim and was directed to a neighboring hotel pool.

The staff were so nice and accommodating to my dog and I

It was ok, but I did notice that my room wasn’t very clean. There was an old coffee bag in the coffee machine and the shower had a lot of hair in it.

Clean, quiet, easy to find.

Room was clean but need some fixes. Otherwise overall experience was good.

Room was supposed to have satellite tv and premium movie channels and it only had 30 cable channels

waste from breakfast should be separated so as to be recycled properly

Rooms were super clean. Elevator was out of service, but not a big deal. The other one was working. Pool was out of service, but allow us to use the pool at the hotel across the road Still not a big deal, Front desk staff allowed us to use common area to watch playoff hockey.

Stayed 2 nights. After checking in we noticed our room was cold. We turned on the heater only to return to a cold room much later. Desk staff confirmed the system was not working and no available rooms to be moved to. We received an extra blanket. Next night we returned around 1030pm to a very cold room again. The heater was never serviced and again, no available rooms. In the morning we requested a hair dryer. They said they were all handed out and needed to order more. I'm going to doubt they've placed that order. Manager reimbursed me $30.

Good overall. Friendly staff. Pool was closed

Not working Wifi Unfriendly staff

Expensive for no reason