Service was excellent but facilities need to be updated

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.

The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite

We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.

The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...

I like to give a high compliment to hotel service staff including front desk, concierge and housekeeping. As a frequent travel, the hotel has provided high attentive to my requests and the service staff has treated us with respect and fast response. The room is clean and nice setting. however, I do see there is an improvement area on enhancing quality of food and beverage, specially on Buffet. I like this hotel and will consider to stay again.

Rooms are very clean and neat. Amenities are with great quality. Staffs are extremely nice. Food served at Chinese restaurant are extremely tasty, only that food served at the buffet area is a bit too salty.

2 nights stay , comfortable . Some improvements needed but overall good

2 nights stay , comfortable . Some improvements needed but overall good

An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.

An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.

All the staff encountered are exceptional friendly and helpful including the cleaners.

All the staff encountered are exceptional friendly and helpful including the cleaners.

Good services and nice atmosphere

Excellent service and facilities. Staff are friendly. Just there are not much shops around.

Nice location, good services

Great location with nice facilities！ Good choice for a business trip.

Great location with nice facilities！ Good choice for a business trip.

Awesome Hotel. They go out of your wait to ensure you have a good experience at the Hotel.Clean, good service, good food. Thank you.

Fabulous Fabulous Fabulous!

地點十分方便，職員友善主動協助推介活動協助訂位，環境衛生優美，check In check out 有效律。

I arrived at late night due to flight delay. There wasn’t anyone from client concierge to help me with luggage and no one showed me to the reception. I finally found my way to check in by myself. The room is decorated in a boring style and the bathroom arrangement is weird. It’s clean and located near West Lake; apart from that, there are too many 5 star hotels out-perform it with similar price.

I had to change rooms several times due to issues with noise. The first was simply because the doors on all of the rooms are old and extremely heavy, meaning you will here door slamming through your entire stay. The second issue was a weird high-pitched noise for which they couldn't figure out the source. That said, the hotel staff was lovely and kept trying to fix the situation. The concierge was also excellent.

I had to change rooms several times due to issues with noise. The first was simply because the doors on all of the rooms are old and extremely heavy, meaning you will here door slamming through your entire stay. The second issue was a weird high-pitched noise for which they couldnt figure out the source. That said, the hotel staff was lovely and kept trying to fix the situation. The concierge was also excellent.

Our experience was positive from the moment we stepped into the hotel to the day we left. We got a room on the premier floor for slightly more than a regular room rate. Best decision ever! The lounge had a AMAZING spread it was a full meal all day! You technically never need to eat anywhere else. The rooms were nice and very spacious and the service was incredible!

Our experience was positive from the moment we stepped into the hotel to the day we left. We got a room on the premier floor for slightly more than a regular room rate. Best decision ever! The lounge had a AMAZING spread it was a full meal all day! You technically never need to eat anywhere else. The rooms were nice and very spacious and the service was incredible!

Almost every staff were friendly and helpful. My girlfirend had stomachache at the midnight so we decided to see doctor， the concierge staff was very helpful，got the taxi immediately.

Staffs are very nice but speed of WiFi is so Slow. Need to walk for around 15 mins to the nearest underground.

Little bit far from sightseeing places. the room is clean and nice. and morning buffet are delicious.

Good hotel. English speaking staff. Good breakfast. Recommended for Business travelers.

What five star hotel does not let visitors control their own air conditioning temperature? This one doesn't. What five star hotel, to make up for a pregnant women not being able to sleep because of said air conditioning problems, offers you a complimentary dinner to make up for it, but orders for you - and orders for you without consulting you, and orders the cheapest thing on the menu? This one does. What five star hotel then, instead to make up for all the messing around, offers a couple a free buffet for one? This one does. What five star hotel tells you you can check in after 3, but when you arrive at 4 makes you wait 90 minutes to finally check in? This one does.

What five star hotel does not let visitors control their own air conditioning temperature? This one doesn't.What five star hotel, to make up for a pregnant women not being able to sleep because of said air conditioning problems, offers you a complimentary dinner to make up for it, but orders for you - and orders for you without consulting you, and orders the cheapest thing on the menu? This one does.What five star hotel then, instead to make up for all the messing around, offers a couple a free buffet for one? This one does.What five star hotel tells you you can check in after 3, but when you arrive at 4 makes you wait 90 minutes to finally check in? This one does.