The staff was very helpful and responsive. They gave great support with reservations and what to see.

I had friends visiting Morocco for the first time and we wanted them to experience an authentic Moroccan riad. After reading the stellar reviews from other guests, I booked our stay Dar Chams thinking we hit the jackpot. In my confirmation email from hotels.com I was told we would “pay at the property”. Once we arrived we were greeted by a welcoming hostess who took our information including my husband's ID. We were never asked to pay, so we assumed all was well. We did some touring and had a late dinner before coming back to the hotel around 1 am. Mind you, Tangiers is a night city. Once the guard opened the door to the riad, he allowed me and my two American friends (all white) to enter without hesitation, but when he saw my Moroccan husband, he gave him a little push on the shoulder telling him he hadn't paid for this room. He insisted that the hostess took down our information and we all had a right to be at the hotel, but the guard still refused to let him enter threatening to call the police. I further insisted that if there was a problem with payment the guard should be talking directly to me. When we called the manager he gave a pretty empty apology making the excuse that, “many guests had tried to avoid paying their bills by jumping out the window". I don't have space to go into the entire absurd story. In brief, my Moroccan husband was a victim of severe racism and did not receive the proper apology from the manager or guard who accosted him. Sadly, one star.

If you want to immerse yourself in culture than this is the hotel for you. However, it comes at a price: inconvenience and con artists .To truly enjoy this lovely hotel and its hospitality you should not book any tours or transportation before 10 am, as breakfast does not start until 8:30 and the gates leading into the Casbah do not open early, which means quite a very confusing hike in a hilly area to cabs. Because Morracans stay up late the streets are noisey well past midnight, (we had a lively drummer under playing under our window) especially on Holy Days .

The building, furniture and interior design are so pretty and the staff was very kind. The guide tour arranged by the hotel was also nice. Good experience of the first visit to Morocco.

Our stay was amazing mostly because of how attentive Nora was from the beginning to the end of our stay. She organized everything for us from the time we arrived at the airport to the time we departed: taxi from airport, guide for a day with transportation, transportation to train station at the end. She was great!

Excellent location, staff super friendly and willing to go the extra mile.

The staff was wonderful and attentive. The restaurant was amazing, delicious food. The accommodations were fine. No a/c and no fans. The windows facing the street are noisy with the living going on below (to be expected) but I didn’t mind. It was all part of the experience. I lived every minute there 😍

Amazing staff. Great location, which felt safe and accessible to places we wanted to visit.