Bad: Complained about the TV set being broken upon check-in (very poor signal / tuning, broken speakers, etc...), they did nothing about it, so we couldn't watch anything for 5 days. The TV was so old and poorly installed that I couldn't even plug my own Chromecast (which I brought in case something like this happened in lower category hotels I booked for this same trip). The choice of channels (those you could infer from the poor signal) is very poor, not what you would expect in a hotel like this. Seafood BBQ cooking staff were unskilled, could not keep up with the orders of the (barely 10?) tables, food came out late, orders misplaced, some (like ours) even unfulfilled. The pool in the "deluxe" wing was deep green for 2 days... probably because of the mess a few misbehaved families made every day without anyone from the hotel warning them. Clearly, an issue in the water filtering circuit, which staff justified as "it's the weather that makes it look like that"... (facepalm). The pool in the "std" wing - where we stayed - was not properly maintained, either... you could feel the slimmy, slippery bottom under your feet. Good: breakfast (except the cheap, chemical juices), room (aside of TV snaffu), reception staff (friendly and helpful), the beach (no merit on the hotel, but still... the best we saw in Samui).

It was ok for a five night stay.

Fabulous hotel!!! Room was large and very well maintained. Huge bed, can sleep 3 adults if you wish. The pool is huge and has a great swim up bar and it is right on the beach. Breakfast is included and has both a western and asian selection. The staff are amazing and very, very helpful. I highly recommend this hotel.

Hotel is very clean, tidy, beautifully maintained and well set out. It is near a lot of different dining options also. Breakfast was adequate with a number of fresh choices but not as good as some of the other hotels I have been to. Staff were very helpful in getting eggs orders done, but every time I asked for an omelette, it was still raw (runny) on the inside which put me off. Bacon was so cold and hard the only way to eat it was to pick it up in your fingers. Could not pick it up with a fork. Not sure why it was always stone cold - whether that was the plan or whether the heating device was not working. The only other gripe I have is that a lot of arrogant Europeans seem to think the lilos belong to them. Every morning when there was nobody about anywhere, all the lilos were reserved by people placing towels on them and then disappearing for hours on end until they were ready to use them. There is very small signage saying not to do it, but it is not enforced. So the rest of us who pay the same money to have use of all the facilities have to go without. Wrong. The area itself is in the quieter part of Koh Samui. Catching a taxi to central KS for a 7 mIn journey was quite expensive, and even dearer to come back.

Good service,excellent breakfast.Everything was fine

10/10 staffs

Loved our stay here, very new hotel, good facilities, beautiful pool, staff were fantastic

The staff are incredible, they are always willing to help you with taxis and restaurant recommendations! We stayed in the standard room and honestly it was the best room we stayed in throughout our trip to Thailand. The facilities are second to none. I would suggest upgrading to the pool access rooms (if you have a chance), as we didn’t know that the standard rooms were across the road in a separate building. Although, this didn’t make too much of a difference. Very close to the main town, however, far enough away to not have any distribution. Only minor problem is that the sun-beds were always full, so not sure if people were getting up early to reserve these (even though there were signs saying not to do this). Didn’t impact our stay too much it was so close to a lovely beach! And I know this cannot be helped as it happens everywhere! Would highly recommend this hotel to anyone!