I stayed in many novatels but this is the worst experience I have ever had in novatel first i got food poisoning second i come to have a relaxing time but what i got is noise day and night the building is in renovation and all day the builder's are drilling you can not relaxing not even by the pool it is so bed nobody cleans nothing i will never stay in this place ever again as i pay all redy i can not relocation

Nice accomodation pretty central in patong beach area. Walked everywhere we needed to go. Pool was nice setting, staff always helpful.

Would stay here again

Great location, pool best in Patong, pool bar prices reasonable and good food All staff helpful, not many b&q hotels where you can have a full day at the hotel but kids loved it

It was perfect

Very nice location and plenty things to do

The Rooms were very quiet and practical. the pool was amazing plenty of room to chill out. The pool bar and snacks were great. The menu could of been with more variety. the staff were amazing and very helpful nothing was a problem. Defiantly stay here again. Thank You

The staff are super friendly and more than willing to help with any inquiry you may have

Excellent hotel would highly recommend and definitely stay again

Great size of swimming pool and kids’ swimming pool, deluxe room is clean and spacious, bed and pillows are comfortable enough, aircon is cold and strong, housekeeping is amazing since we don’t have to keep asking extra towels for kids, close to shopping mall and beach just few minutes walking

Really good hotel in a great location at the heart of Patong. Hotel staff were lovely and friendly and were always happy to help with any query. A fantastic variety of food options too.

Quite calm considering the liveliness of general area. Very nice pool area.

Room wasn’t very clean..

Hotel was clean and the pool was awesome! Great amenities including wonderful breakfast buffet with lots of choices including halal options! The front desk staff we re polite and attentive. The spa treatment was ok.. The lady in the minimart could be a little nicer she always looked grumpy and followed us around the store as if we were going to steal something. Atone point we left our key in the room and were supposed to be sent someone to open the door. The person never came and I had to resort to asking housekeeper to open the door for me. Overall the hotel is beautiful but customer experience could be improved!

Great staff and a most wonderful spa and wellness facility st this hotel. We were very well looked after for the duration of our stay.

Fint hotel mitt i sentrum.

Loved this property. All staff were so courteous and helpful. Pool was excellent, breakfast buffet was extensive and good, bed was comfortable and room was quiet and spacious. Gym was clean and well maintained. Lots of restaurants in walking distance and just a few blocks to Patong Beach. Coming back to the pool felt like an oasis of calm in the midst of the very busy area. Highly recommend.

Lovely hotel with nice facilities such as spa, kiosk, pool and playroom. Nice ans friendly staff.

Quite disappointed, because 1. I requested to bring toothbrush twice, but staff did not bring. Eventually I went to take by myself. 2. Staff did not set gown on second day. When I checked out, front desk staff suspected that I stole it and asked many questions importunately.

The hotel is convenient and has great facilities. The breakfast buffett has a wide range and the staff are always friendly. Varen at the reception deserves special mention - she is always so cheerful and helpful. What a wonderful experience!

They should fixa the draining system i bathroom.

During this trip I also stayed at a hotel in Phi Phi dong as well, so I think I have more experience to give a comment about what’s really the standard or clean or what not than most, but the room was spacious and so clean thanks to the hotel housekeeping staffs!! I stayed in a opposite side from the Main Street that that may also helped but it was quiet at night and I simply enjoyed my stay! Some of the morning breakfast Buffett menu changes that you will not get bored with it! Also, there are variety of veggies that in a long trip you get tired of eating out from the oily food, but we never did thanks to it! It is totally a hotel for family, having the big pool in the center of the whole property but it has a pool bar I think many couples would also enjoy it. It is in the center of patong, which we later found out that that was probably the wisest choice we’ve made upon coming and selecting which resort area we wanted to stay in as there were many stores and restaurants around us. Just book this hotel, you’ll enjoy.

Friendly staff, clean and spacious room.. everything you need is close by

Had an amazing time with my family!!

Location, clean rooms, nice pool, i just visited thavorn beach hotel also phuket orchid resort, this hotel was awesome and enjoyable with no Mosquitos 👌

Location is great. Very near to the Happening party street and Patong Beach. A lot of dining options available too. I really like the gym that is quite complete as well. Just that the room have condensation issue. So the floor is constantly wet. Service is good but not excellent. To be fair it is good for a 4 star hotel. Breakfast was good too.

This property was fantastic, unfortunately Expedia let us down during our holiday experience which made our check in very stressful as we had to add on breakfast and pay extra money which when we booked through Expedia it said it was included but that was not the case when we arrived at the hotel. Next time I will directly book with the hotel as it wasn’t their fault and they helped us immensely. The staff are so kind and helpful.

Fantastic location good hotel - friendly staff -buffet breakfast was great however there were few things missing such as chia seeds - dry nuts - other than that was great !!

We had a lovely time. We visited in the low season so there was not much people and some renovation was ongoing but nothing that bothered us. The pool was fantastic, gym had what we needed, the room was spacious even if we were 4 people living in it. The staff from housekeeping, receptionist and restaurant was polite, smiling and helpful. Loved how the chef walked around in the breakfast buffet every morning helping guest cook up special orders. Over all a great time and would definitely recommend this place.

Pretty average for a 5 star property.

Air conditioner did not work Extremely noisy Rude staff Even ruder management Breakfast horrible

Very nice hotel with great location