I wish they would honor the VIP perks. I was charged $30 for an early check-in, and no upgrade was offered. This review was going to be a lot worse, if it wasn’t for Marcela coming in and saving the day. She is a fantastic host and always trying to better our stay here

The swimming pool was the best. I loved the fact it was heated. Unfortunately, I we woke up in the morning to a bathroom filled with tiny ants that were all over the bathroom sink. I did make them aware but the staff did not seem to care. My husband and I celebrated our 21st anniversary and they are the most expensive. We have stayed at Ritz Apart, the Atix, and a couple others. I just feel this place was a bit too pricey. But my husband told me not to compare it to the US hotels. I think I should since they ask for US money. Anyway, other than the ants and the strong smell of Lysol in the elevator everything thing else was ok. The pool was the best but not enough to return. The salad made my husband sick and we only received a partial refund for that. I wish the staff could stay at an American hotel for just one night. We travel alot because if work so maybe I am being to hard on this hotel. We gave them 4 stars because it was super clean minus the ants

Very unique building design. Staff was very helpful and attentive. Design with all of the glass made it a bit warm in the hotel during the day, but very nice rooms.

My personal experience at first wasn’t the greatest at first upon check in, however the manager at the end turned the situation around. The staff in general was cordial and helpful. Hotel is in a great location in the southern portion of La Paz.

Best hotel in La Paz

I stayed in this hotel constantly with my daughters. I live in La Paz, and there are no pools that we know of so we rent a room and stay there quite often. It is April 12 and I’ve stayed in this hotel about four times this year alone. They never want to upgrade you the room which is very disappointing, especially considering as much time as we spend there and money. I’m a Gold member with Expedia and I also stay there quite frequent and they still will not upgrade my room. This particular time I stayed there on a Monday, which is the least busy time in la Paz and I still couldn’t get them to give me an upgrade. I am a great tipper, I eat at the restaurant, I get room service, I’ve gotten spa service, and I still can’t get them to give me a room upgrade. That to me is absolutely ridiculous. All in all it’s a nice hotel I just can’t see why they can’t twist their arm a little bit and give me that upgrade, but some people are just too petty. So sad.

We stayed in the Casa Grande for six days and found everything to be of the highest caliber. The best! We were able to walk all over Calacoto to visit friends, take the teleferico to the city center and easily catch a cab for other destinations. The staff was helpful, the waiters excellent, and food delicious. We plan to return.

For a hotel, that is supposed to be the best hotel, and with the prices day charge, I would expect a different level of awareness. I when I asked for my VIP benefits they made me feel like if I was some kind of welfare case asking for some kind of handout. This was exactly the text message I received: “Señor xxx, buenos días. Disculpe respóndele hasta ahora. Lamentablemente no es posible cuándo son Reservas por internet (Expedía). Hicimos la excepción la última vez. Lamentablemente tenemos restricciones.” So they’re saying that it is not possible for them to give me any kind of upgrades when I make my reservation online, but Expedia is an online reservation app. It makes absolutely no sense for them to say that. Then she says they have restrictions. So if you have restrictions that maybe they should take their hotel off of VIP status. Because the benefits I was asking for for Expedia Gold members which I am one and have been one for years. One of the days I came to pick up one of my friends that was staying in the hotel, and I parked my vehicle in front. The parking lot and front area were completely empty. One of the doorman like some kind of parking lot patrol came and said that I have to move it I said my friend will be here in 5 min. He said we need to keep this whole space empty at all times. And again I would have no problem if there was people waiting but the hotel lobby in parking we’re completely empty. You’re telling me you can’t wait 5 min! Get off VIP!!

It was a good experience

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The hotel is overall good but the magnetic card system to access the rooms is terrible, it is completely outdated, I had to ask for new keys every day sometimes more than once, at a time we counted 8 cards that didn’t work. This was a big frustration during the trip. Also, to access the parking using the elevator, hotel personnel need to activate access to the lower floor with physical key although the elevator allows magnetic card use for access for the upper floor and there is a security guard at the parking level at all times, another frustrating way the hotel is managed. Food was medium quality.

Very friendly and accommodating staff.

Very good hotel

People be aware. We had booked this hotel for about a week but my mom got sick and we couldn’t travel. They didn’t give us back not even a dollar back. This is unheard of in this industry. We have reserved 2 rooms and they didn’t care about working with us. More than 2800$ gone.

A quiet and clean oasis after a few weeks of adventures in remote places... I only stayed one night so I can not say more. The restaurant is nice.

It was great except for the lack of an upgrade.

This hotel is located in a convenient area of the Southern part of LP. Rooms are spacious and clean, pool is great, you can see stars above when you are swimming. My only complaint is they need more plugs fo cellphone charging near bed, had to disconnect lamp to charge.

The staff was incredible. They were very friendly and always willing to help. The breakfast buffet was delicious and kid-friendly.

This hotel is the best in La Paz, the staff is amazing, very good restaurant, swimming pool and fitness center. They took very good care of us and helped us with our trip to Uyuni and helped organized a city tour. I highly recommend this hotel. Halli Ragnarsson

excellent facility.Good location in a safe neighborhood

Excellent choice or La Paz. The facility is great and the service from the staff really helpful. The restaurant is also outstanding.

The Room is very big and the food is excellent Very nice people always taking care

The hotel was absolutely amazing, and the staff extremely helpful and nice. Especially Luz and Ignacio, two front desk colleagues, helped us out in time of need (an unforeseen medical intervention) and deserve proper accolades. When in La Paz again, this is the place we'll be going to avian for sure!

Great hotel and location. Staff are very friendly too.

Excellent place in the rich part of La Paz, far away from the city center and airport (but nothing else of reasonable quality available closer). Excellent staff, trying to help and assist. Breakfast is fairly poor and Internet is not good in some rooms (we stayed in 3 different rooms). Swimming pool and spa are worth visiting.

For La Paz standards superb hotel. Trying to do everything they can to satisfy customers. Good swimmin gpool. But service in the restaraunt, including breakfast, is questionable. And WiFi connection is some rooms is poor.

great service , location and best hotel in La Paz

I had very good service at this hotel during my illness pickup in my previous destination. The staff could not do enough to help me. Well done! There is a very nice restaurant in the hotel and the location is very quiet.

A top hotel. Comfortable bed,amenities including scale in bathroom are well thought out. Staff is wonderful. Didn’t have time for the pool but it was very large for a hotel.

I highly recommend the Casa Grande. It’s a great hotel all the way around. The staff were very professional in a very friendly way and were very helpful. The room was comfortable and quiet.

I had a very pleasant stay at this nice hotel, service since checking in was great, location is in an excellent district with a lot of things walking distance, very nice personnel service oriented, rooms are clean nice and comfortable the only downfall has to be more with my personal preference of bed which I like very firm mattress and this has very soft, but I'm sure a lot of guests will like them a lot. I would only add a larger shower soap since the hand soap is quite small. I had breakfast at the restaurant and a business meeting and food is excellent, service excellent and so I like this hotel very much! I travel and stay in hotels for business at least twice a month.

Very friendly and helpful staff. Hotel is located in a nice area with posh cafes and restaurant!