Nice place . Buffet is amazing every day Close to everything Just need English speaking people

The only thing not safe is that they give out our room keys to anyone who asked for it without first verifying the reservation details. It means the reception would just give us the key to any room we asked for. I may not be a room guest but s burglar. That is very risky

The hotel pictures does not tell the truth about this hotel. The hotel i worn down and is in bad shape. Everything should be refurnished years ago.

Terrible experience - Rude staff and incompetent in English - Rooms outdated and in poor condition especially the beds - Awful WiFi reliability - No pool towels - Breakfast was ok though

Lovely breakfast and nice pool area

the wall run down, the drain in the bathroom doesn’t work, so water went on the floor. it was disgusting. Our room wasn’t clean, there aren’t enough cutlery. tbh i got disappointed cuz the pics on expedia were rly nice, but it’s not true. I won’t make a reservation again here.

The first day I arrived, I found the door open and when I entered the bathroom, there was a handful of women's hair on the wall. I went to the reception and demanded that the room be cleaned, they told me that the next day, I said no, and in the end they agreed. When I returned at night, the room was still dirty... the next day I went to have breakfast and when I returned to the room, even having left the "cleaning" sign hanging on the door, no one came to clean, I went down to the reception to complain again, and I walked out. Upon returning at night, they had cleaned the room and in the sink they forgot cleaning supplies, I decided that it was no longer important to keep complaining and I went to sleep, because of my work, I went to sleep around 5am and the On the day of check out, they started making construction noises right above my head!! customers do not pay for a place to store luggage, but to enjoy a rest, which should be guaranteed, I am definitely not going to speak well of this place and I will never return !!

The hotel is well located, but is old, don’t smell nice, too noisy, the shower was cold

Nice hotel with friendly staff and great views. Location was perfect too.

Clean, good size rooms, friendly staff, nice pool, good location

My time at the Patong Heritage coincided with an extremely traumatic event and i can't thank the staff there, particularly Sanchai for taking care of me. I will never forget this incredible act of kindness.

Great location in the heart of Patong hotel itself a bit rundown but comfortable would stay there again due to its location

Stayed for a week, location was very convenient to patong beach or any other beaches and food market as well!!!! Quiet and chill at night. Except the gym equipment is a bit old and small. Other that that, everything was great, breakfast is delicious and staffs r very helpful and kind.

Stayed for a week, location was very convenient to patong beach or any other beaches and food market as well!!!! Quiet and chill at night. Except the gym equipment is a bit old and small. Other that that, everything was great, breakfast is delicious and staffs r very helpful and kind.

To be fair with this hotel but also with other travelers: It gives ME a perfect home to avoid winter time in central Europe. Means I usually stay there around 3 months. Yes, rooms might night renovation but everything works fine and the room service as well as cleanliness are excellent. Yes gym sucks but I am at the beach anyway. For me it is just perfect. The staff there is amazingly great and is ready to do you every extra favour they can. For me, that team is the most valuable "asset" this hotel has. Breakfast is great and offers a lot of choices. There were other rewiews critizising that there is no decent choice of ham and cheese. I checked on that, and yes, that is true. Enjoying the rich selection of fruit, curries and salads I didn't miss that more European style a single day. The hotel is at the dead end of a small street so it is very quite. I loved it and will certainly go back.

To be fair with this hotel but also with other travelers: It gives ME a perfect home to avoid winter time in central Europe. Means I usually stay there around 3 months.Yes, rooms might night renovation but everything works fine and the room service as well as cleanliness are excellent. Yes gym sucks but I am at the beach anyway.For me it is just perfect. The staff there is amazingly great and is ready to do you every extra favour they can. For me, that team is the most valuable "asset" this hotel has. Breakfast is great and offers a lot of choices. There were other rewiews critizising that there is no decent choice of ham and cheese. I checked on that, and yes, that is true. Enjoying the rich selection of fruit, curries and salads I didn't miss that more European style a single day.The hotel is at the dead end of a small street so it is very quite. I loved it and will certainly go back.

Really friendly and smiley staff! I definitely recommend it

Customer service is good, breakfast is great and friendly staff

The Hotel is way over-rated, althought location is good but other than that it's old ,smelly and in need of full overhaulWould not stay again, definitely not 4 star

The Hotel is way over-rated, althought location is good but other than that it's old ,smelly and in need of full overhaul Would not stay again, definitely not 4 star

Superb location....steps away from Bangla Street and shopping malls.....great staff and service and breakfast was A1.Two swimming pools and impressive foyer with complimentary snacks and hot drinks during the day.The bedrooms, although spacious and comfortable are in need of refurbishment.

Superb location....steps away from Bangla Street and shopping malls.....great staff and service and breakfast was A1. Two swimming pools and impressive foyer with complimentary snacks and hot drinks during the day. The bedrooms, although spacious and comfortable are in need of refurbishment.

was not working properly we have to ask assistance for every time when we want to get in And they didn’t listen anything and didn’t even repair also Otherwise everything was good

was not working properly we have to ask assistance for every time when we want to get in And they didn’t listen anything and didn’t even repair also Otherwise everything was good

Nice hotel great location.A little expensive for what you get.

Nice hotel great location. A little expensive for what you get.

Breakfast was poor, food cold.

Hotel needs a repaint on the outside and towels and bedding could do with being replaced. Wasn’t keen on the Aircon unit on the balcony as it made it to hot to sit when aircon was on. Other then that it was ok.

Hotel needs a repaint on the outside and towels and bedding could do with being replaced. Wasn’t keen on the Aircon unit on the balcony as it made it to hot to sit when aircon was on. Other then that it was ok.

Good location, but just needs more pest control in the rooms and common areas. Overall, great place!

Good location, but just needs more pest control in the rooms and common areas. Overall, great place!

Cute hotel and great staff! Buffet breakfast was amazing and will be back again