Excellent

Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!

The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.

The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.

The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.

The hotel is well located, but the facilities need modernization. The curtains do not block the daylight. Breakfast is regular. The biggest problem is the service, from the lack of kindness till the poor english. I think is just a matter of trainning.

The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.

Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.

I stayed here 3 years ago, and it was nice enough. They are making major changes to the facade of the building, giving it a modern look. I noticed better quality food from room service, plus it is now available 24/7. They have a shuttle service to the airport, but you must pay. Also improved was the spa experience, with a wonderful massage. Well-stocked mini bar in the fridge. I wish there was a kettle in the rooms for early morning coffee. Also, the Wifi is the same, not very fast.

Hospitable place

Reception was not helpful at all. Wanted to change the room because I got an ex-smoking room, after a discussion they changed it (at least). They said they smell no smoke. I wanted them to arrange me a driver to Big Almaty Lake. All I got was a Flyer with guided tours, I should call there. At the checkout they wanted me to charge something from the Minibar. I haven't drank anything. They didn't charged me, but overall the reception didn't make a good impression. The room was okay, very old and could need a renovation. The curtains didn't block the lights, so be prepared to wake up at 7 o'clock because the room is so bright.

Amazing staff went the extra mlie.

The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere

Amazing and centrally located with superb breakfast and staff support.

Great property. Excellent breakfasts. Helpful staff. Awesome spa.

As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.

Condition of room

This hotel is well located with proximity to several attractions in walking distance. The hotel is nice, but can be so much better. Firstly, my pickup reached 45 mins The maintenance is crumbling at places. Drawer knobs, showers faucets etc. were falling off and rusted. Secondly, at check in as they gave me a much smaller room. After me objecting, they checked and moved me to my actual suite room. Thirdly, for a family paying for 4 individuals and a suite, their daily room housekeeping was poor (providing only 2 small water bottles, having to remind to place tea cups in the room and so on). We had to even remind them once to take out the trash from the room (despite the room having being cleaned). I extended my 6-night stay by half a day as my flight was late. The manager told me they gave me an expensive room erroneously but actual price was higher. They charged me 70K KZT for the room extension (higher than my original booking rate). I checked later, the same room was available online much cheaper. They genuinely try, but very few of the staff speak English to be able to actually help their guests. As they attract more guests, they will need better staff who smile, and who help. The security at the main gate are grumpy and don’t extend a helping hand when they see a family with luggage, small children. No proper business centre (though it promises one). Ms. Aliaa at the reception stands out being helpful and knowledgeable. Thank you Aliaa

The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.

Perfect except for room A/C not working. Was cool so we were comfortable anyway!

Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.

Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.

It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.

The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.

Good clean hotel, large room, and friendly service from the staff.

I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.

Very pleased with the service there. Airport transfers were arranged for me, the room was clean, generous size single bed and good location. Overall, great value for the price.

Grand old style hotel with a comfortable public area. Lovely and helpful staff.

The best value for money in Almaty. Cozy and spacious rooms, amazing spa zone, great location. The only minus is the WiFi, connection is unstable and slow.

At this time of year, there were very few people, so it was very quiet. The food was decent, and the spa massage was great. I liked the location for just wandering around, with a few small parks nearby. The reception staff were very helpful. The hotel is about 25 minutes from the Almaty airport.