Excellent! Staff were extremely helpful and kind!

The staff was exceptional and Angel was extremely helpful.

Nice place

We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.

Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.

Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.

The property is great, and the breakfast is really good.

Beautiful architecture and decor. Quiet room, excellent breakfast. Best dinner in Riobamba. Staff is super helpful. Just one little problem: it was unusually cold, a space heater would have been great, but would stay there again.

The building is really nice with nice older style rooms. The staff is not very professional. Woke us up to move cars in order to get more cars in a special parking lot behind the hotel. Was really no restaurant so the team improvised but would have been better just not open the restaurant. The hotel is in the middle of town which is really nice as you can walk to most of the interesting places.

Nice place, good service but poorly insulated ( very noisy)

Nice place, good service but poorly insulated ( very noisy)

Ok place for a night staff was great.

Ok place for a night staff was great.

I'm not sure what can be done, but in the room above mine there was an inconsiderate woman with high heel shoes on tromping around at all hours. Really disturbed my sleep. Otherwise I would have have rated this hotel excellent.

Amazing place to spend the night, colorful, smell good and very clean

Amazing place to spend the night, colorful, smell good and very clean

Super comfortable room. We had a bigger room with sofa. The bed was really comfortable. Easy walking distance every where.

Super comfortable room. We had a bigger room with sofa. The bed was really comfortable. Easy walking distance every where.

Wonderful full breakfast. Helpful desk, English speaking, beautiful building, large bed, modern bath, hot water.

Wonderful full breakfast. Helpful desk, English speaking, beautiful building, large bed, modern bath, hot water.

The property was beautiful and made for an enjoyable lay over. The flooring was highly polished and the stairs were a little slippery as a result of the oily finish on them.

Overall nice, clean stay. Room very basic, ridiculously wide bed made it hard to get in/out of. Desk clerks served double duty as waiters so not always available. Close to center of town. Dinners were quite good.

Overall nice, clean stay. Room very basic, ridiculously wide bed made it hard to get in/out of. Desk clerks served double duty as waiters so not always available. Close to center of town. Dinners were quite good.

Don’t waste you money. Terrible experience First, no wifi in the room I was assigned. Move me to another room. Next day no hot water in the shower!!!! Riobamba is super cold. As for breakfast no room to sit and they run out of itI got late to work and hungryWorst part the manager did not care to apologize

Don’t waste you money. Terrible experience First, no wifi in the room I was assigned. Move me to another room. Next day no hot water in the shower!!!! Riobamba is super cold. As for breakfast no room to sit and they run out of it I got late to work and hungry Worst part the manager did not care to apologize

Don’t waste you money. Terrible experience First, no wifi in the room I was assigned. Move me to another room. Next day no hot water in the shower!!!! Riobamba is super cold. As for breakfast no room to sit and they run out of itI got late to work and hungryWorst part the manager did not care to apologize

The Mansion Santa Isabella (MSI) is well over 100 years old but it has been refurbished nicely. You can often tell the age and wear of a hotel by the bathroom. But the MSI bathroom is very modern with a Scandanavian touch. The main entry and reception area is colonial Spanish style. There is continuing work on the lower level but it isn’t apparent to guests. The hotel is very quiet. We selected the hotel because it is only two blocks from the train station where we booked “Tren del Hielo” trip to Chimborazo and the hotel let us park our car, leave the bags in our room and check out when we returned to Riobamba at 2:30 from the train excursion. The manager is very knowledgeable about the history of Riobamba and the hotel’s place in that history. Very interesting.

They were most helpful in making my stay wonderful. Lovely hotel.

Arrived late and left early the next morning. Person at the reception was very friendly and helpful. Breakfast is buffet style including lots of fresh fruit, juices and even seeded bread which I had not come across in any other hotel. Rooms look nice. Bathroom could have been a little bit cleaner. There was a heavy smell of deodorizer in the room. Overall ok, but I found it to be a little bit overpriced.

Excellent location, lovely atmosphere, delicious food both for breakfast and lunch, very clean rooms. The staff were so kind and gracious, truly going above and beyond anything required of them.

Helpful staff although disappointed there was not a whole bunch of drinks from the menu

Helpful staff although disappointed there was not a whole bunch of drinks from the menu