Arrival - Hotel sent a cab which was very small, so when they say sedan it is a small sedan. If you have more luggage opt for the big car. The driver was polite and helpful. Check-in- Very quick and easy. Nothing Special. Most of the Hotel staff knows Russian but very few speak English. The Bell boy was helpful to move luggage to room, but to reach the deluxe bldg was a bit complicated. There was no direct access from the reception. You had to take 2 different elevators to get there. One major flaw was that they had only one elevator and that too was sometimes stuck. Also Deluxe rooms are far away from the beach, so keep that in mind. That is good if you need quite, but requires going through several elevators to go to the beach. Drinks- Good and unlimited. Cocktails were average. Food - Very much catered towards Russians. Not very regional cuisine. I in fact enjoyed local food outside than the resort food. There was a lot of food choice, just not to my liking. Also different types of restaurants are there but not included in the all inclusive. Pools - Very good pools. Water was sometimes cold, even indoor pools. The most bad part was the floors in and around the pool were very slippery. Found that very unsafe for small kids. Other than that my daughter enjoyed it a lot. Kid activities - They were good. My daughter enjoyed the dance activity in the evening. Beach - ok. Nothing compared to Mexico. They are not sandy beaches. Also finding spaces under umbrellas was difficult.

Lovely hotel, good facilities, but VIP service not given- room service breakfast we booked and it turned up an hour late after chasing.The free A La Carte meal wasn’t offered, although they deducted the cost once we complained.Some exceptional staff like the pier bar, and the piano bar. Second time we have stayed here, probably wouldn’t stay again.

Lovely hotel, good facilities, but VIP service not given- room service breakfast we booked and it turned up an hour late after chasing. The free A La Carte meal wasn’t offered, although they deducted the cost once we complained. Some exceptional staff like the pier bar, and the piano bar. Second time we have stayed here, probably wouldn’t stay again.

Thanks for enjoyfull vacation! Staff was great

Facility is great, i enjoyed every minute of my vacation.

Hi The hotel was very nice and clean in terms of price performance. The staff is very polite and caring. I think the features that should improve are DJ performance and food. Thank you.

Good service good stuff but terrible foods. Hotel needs to improve their restaurant quality and meals as soon as possible.

Very nice hotel, especially the fact that ALL outdoor pools are pleasantly heated in November made our stay wonderful.One downside was that the aircon didn't work during the day when the room was heating up due to the full day sun exposure of our room window...Hotel is catering mostly to Russian guests, whose behaviors might not be for everyone...