Didnt get to look at a lot of thing's, but there was an area I assumed where the pool was, a patio, barbecue grill. What I didn't like was I got there a little early before check in a room was not ready because they were not cleaned. What? The room I booked was suppose to be the last available room. So why would it be dirty?Bed was uncomfortable, it was noisy, talking,and I am assuming kids jumping.

Easy access off highway, clean and comfortable.

Walked in after a ball game with a sleeping kid on our shoulder. As soon as got to room received a call from front desk asking us to stop jumping around & to be quiet as other guests were bothered. Only it was not us, our kids were asleep in bed. Hotel was loud all throughout night. No sound buffering. Room was dusty & carpets were very dirty, made socks black.

It’s a dated hotel that needs a revamp.

The gentleman at the front desk was awesome and very friendly! He’s the type of person who will make it easy to return to the hotel! Great service!

I stayed during the CrowdStrike fiasco of '24. The reception couldn't find my reservation and people were flooding in at 3am from DTW due to misconnections & canceled flights. The receptionist did everything she could to help us get into a room as people were starting to sleep in the lobby. She said her systems were down too maybe due to people trying to reserve rooms all at once. We got rooms after about 45 minutes later and I overlooked the minor mold and ripped curtains. It was just nice to find a place to rest my head after a long day of travel.

DIRTY, DIRTY, DIRTY ... oh, & rundown, stained and broken. I have zero idea on how this hotel has such a high rating. They is no way they are real reviews! See photos, these are just a few i grabbed on my way out. Furniture stained and dusty. Behind furniture wrappers & YEARS of dust/dirt, pool area grimy, rusty and very cloudy water. Hallway floors were DISGUSTING, literally more then I can even discribe! So many area of the hotel just smell like weed. Front desk staff was pleasant, but frantic. Appeared to be either ill trained or overworked. I had 2 different non-front desk employees look me strait in the face, within 5-10 feet of me and say 'Good Morning!' and then when I returned the pleasantry, point to an airpod in their ear ... which was just strange. I can honestly say this is possibly a bottom 5 hotel i have EVER stayed in!

Very quiet and nice

Dirty room and refrigerator

Great place to stay. Staff is amazing and its clean.

The check in lady was amazing!

Very easy on and off hiway

Our stay was amazing as always. We were greeted by Katie who remembered us from last year's stay and was above and beyond when it came to assistance. We thoroughly enjoyed our stay and this location is our go to whenever we are in town. Katie deserves to be recognized and compensated for her attention to detail and overall professionalism.

I stayed in room number 429. The ceiling in the batheroom over the tube needs care. It s peeling real bad.

Friendly staff.

For my bday I stayed here

Good

Wonderful staff, breakfast, and well kept spaces.

The place was clean, smelled nice. However it was so noisy! Kids were running and thumping in the hallways all day and late threw the night like 3am and even the next morning. The air conditioner kept making a rattling noise. So it was a very restless night. They did have hot breakfast in the morning wasn't the greatest but it was something.

My daughter and I stayed overnight for a dance competition nearby and she enjoyed some relaxing time by the pool. Employees were also very nice and helpful.

Check-in was smooth and easy and the person at the desk was very friendly and helpful. Check out person was extremely disinterested and unfriendly. Night and day in terms of check in and check out experience. Really surprised that there were no charging stations in the room - through the lamps or alarm clock. That was disappointing. Overall fairly clean and location was convenient.

Everyone was friendly and welcoming. The room was clean and tidy. I woke up late for checkout and called the desk to request an extension for about an hour. They were very polite and accommodating.

Clean

The hotel is highly understaffed, but that didn't deter from the quality customer service we received. Arthur was wonderful and managed ALL areas of the hotel very well by himself! That being said, the hotel was dirty. The guests were loud. Our room was much, much smaller than I was lead to believe from the pictures on the website - and from my past stay at this hotel. Breakfast was subpar, EVERYONE was in the pool (which means the floors were constantly wet and kids were running around the hotel), and guests were just loud. In positive news, though, check in and check out went pretty well. We were accidentally charged on our card the amount that I had already paid to Hotels.com, but they immediately reversed the charge (supposedly; haven't verified that yet) and then waived the $50 incidental fee. I will not stay at this hotel in the future; the Staybridge Suites in Southgate are much nicer. I'd be willing to pay a little more for a room to have a more enjoyable stay.

I was not impressed with the room. Our room was dirty. There was icing on our airconditioner, handprint on the head board, when we walked in the room, it stink. I complained and showed the manager that our room is dirty. She asked us if we want to move in different room. I said no because we have competitions we need to go and dont have time to move our things. The bathroom was not so clean. The seat is dirty. The bed is making noise when you lay down. The room needs a retouch. The shower ceiling has cracked. The bed and furniture need a replacement. Carpet was dirty The bathroom was clogged. Thanks to the guy who fixed it for us. The pool and breakfast were good.

Property is very dated. Furniture in disrepair and old. Carpet was stained and looked dirty. Breakfast entrees were fair. Checking in four people online. Problems with first person caused delay in checking in. One person at desk, four waiting also guests needing help with pool issues waiting. No exhaust fan in bathroom. Caulking around tub and floor looked stained and dirty. Shower curtain would not keep floor from getting wet, shower rod rusty. Wet floor by ice machine. Kitchen staff smoking right by outside exit smoke wafting into exit hallway. Door on credenza loose not closing properly. Opening fridge door caused whole unit to move around inside cabinet. Staff friendly and helpful, appeared to be very young but helpful.

The couch in the room had a good size stain on the back of the couch. The bed was fairly hard. Would not come back to this particular Hampton Inn.

This place excellent.

Good place to stay save

This place is great! I have business in the area and have stayed 3 or 4 times in the last year. The staff is friendly and professional. The hotel is clean and in a convenient area off of 75. I will definitely stay there again!

Check in went well, the woman at the front desk handled the fact that a big crowd all came in at the same time to check in. Super friendly and professional. Room was clean. Hotel staff was great. Good experience. Would definitely stay again.

Hotel is a little dated, but staff was friendly and accommodating.