Staff was not cooperative. They need to behave politely.

Nothing to say. Quality of service is normally and no appears bad things.

The rooms are kept very clean and comfortable, and the service staff are great. The lobby and other public areas could use a little sprucing up, but this is generally a very nice place to stay.

Very comfortable and perfect location close to Hyogo station, making central Kobe close. A little old decor, but has everything you need.

Great value and convenient location

Great value and convenient location

Great place for the cost!

Amazing!

Nice hotel close to Hyogo station.

Weak air conditioning, carpet is badly stained, bed makes me itch. Great view. No instructions for VOD.

Weak air conditioning, carpet is badly stained, bed makes me itch. Great view. No instructions for VOD.

Good location and comfortable room! Thank you arrange me a twin room.

The Luminous hotel is similar to many other business hotels in Japan. But the Luminous style, aesthetic, and cleanliness is superior. The staff were professional and helpful. My room was spotless and decently sized. The hotel isnt located in downtown Kobe Sannoniya, but the hotels area itself has enough restaurants to keep you satisfied. This hotel is definitely worth a stay if you dont mind staying out of Sannoniya.

The Luminous hotel is similar to many other business hotels in Japan. But the Luminous' style, aesthetic, and cleanliness is superior. The staff were professional and helpful. My room was spotless and decently sized. The hotel isn't located in downtown Kobe Sannoniya, but the hotel's area itself has enough restaurants to keep you satisfied. This hotel is definitely worth a stay if you don't mind staying out of Sannoniya.

We stayed at the Kobe Luminous hotel May 18-20, 2018. It is an older modern and clean hotel, but the carpets in the elevators and our room should be replaced. I paid for a compact room but it had a sofa, a long window counter, and unexpected spaciousness. The wifi and beds were good. It is a 4 minute walk from the Hyogo subway station. A food market and a few restaurants are nearby. I can recommend this hotel.

Had to take the train to Sannomiya to connect to other places hence cost more in transportation. Also Hyogo did not have a large selection of restaurants and shopping. Next time we will stay in Sannomiya.

Great location, onlt draw back was the parking was hard to see and the hitel is on a one way streets. Pakrking is at the front of the hotel.

Clean and comfortable. The staff were professional.

Clean and comfortable. The staff were professional.

The rooms were clean and the hotel staff was very friendly. I didnt spend much time there - mostly just to sleep. Noise wasnt an issue. The morning buffet wasnt too expensive (1000 yen I think?).

The rooms were clean and the hotel staff was very friendly. I didn't spend much time there - mostly just to sleep. Noise wasn't an issue. The morning buffet wasn't too expensive (1000 yen I think?).

Around this hotel, there are lots of Izakaya and nice restaurant. I was satisfied with night leisure.

Close to a local station, food store restaurants close by.

The staff were very friendly. Environment of the room is good and clean.

The staff were very friendly. Environment of the room is good and clean.

They dont do the best cleaning job and they tend to move your stuff. There isnt much to do in the area so dont expect convenient sight seeing. Check-in is at 2pm, not 24/7, so dont come if that was what drew you here (it was the only reason we decided to stay and caused a big inconvenience when they told us). The door to the closet in our room actually fell off the second we opened it, it obviously had come unhinged a long time ago and they never fixed it. The room is a good size for what youre paying but the bedding smells like smoke even in the non-smoking rooms.

They don't do the best cleaning job and they tend to move your stuff. There isn't much to do in the area so don't expect convenient sight seeing. Check-in is at 2pm, not 24/7, so don't come if that was what drew you here (it was the only reason we decided to stay and caused a big inconvenience when they told us). The door to the closet in our room actually fell off the second we opened it, it obviously had come unhinged a long time ago and they never fixed it. The room is a good size for what you're paying but the bedding smells like smoke even in the non-smoking rooms.

Love japan

Entrance was clean, hotel staff greeted us with smile, Lobby smelled nice.