Stay is good. But room was not spacious. Wash room is small. Not worth the money we paid. the breakfast is so nice and delicious

Place is 10/10 for me from the who are all super generous and go out of the way for you to how clean the place was the food is beautiful can’t fault this place will definitely be staying here again

Fantastic staff..

The hotel seemed under staffed for the amount of rooms they have. The front desk was difficult to deal with. Breakfast available does not mean included, there was no option to include when we booked so copped a $65 a day breakfast charge. Our room didn’t get cleaned or made up until late on the afternoon, 5-6pm. The pool is tiny compared to what you see in the photos. No late check out is poor given the flight home with Thai Airways isn’t until after midnight, waiting in the lobby for 2.5 hours is a bit of a joke.

Hotel was ok not overly flashy. Bfast needs improvement was not good at all

Great staff service, clean rooms , suitable for family. Buffet is good with wide option of spread.

Glad to choose this hotel.

Rooms were nice and location was good. Fridge didn’t work so they replaced for another one that didn’t work so good spoiled in there and you needed ice for any drinks. Pool was good but not many areas to sit overlooking the pool unless you got a room with pool access Taxi drivers at end of the entrance were annoying and if you did not go with them were making jokes and snide remarks about people which was really off putting. Tv only has local tv and a few international news channels and no movie channels which isn’t great for a 4 star hotel. So you need to bring your own if you are to sit in at all just wanting to chill.

Excellent service.

Great stay, right across the street from markets. Perfect location for walking around shops, food, etc. 20 min walk to beach and close to Bangla Rd. Overall great stay.

The Staff at Grand Mercure Phuket Were very professional nothing was too much trouble and the service was second to none . I can tell they all love their jobs and take great pride in what they done , service like this is very hard to find these days in the western world , hence will be back for sure …. Keep up the good word , you should all be proud of yourselves Welldone !!!

Always an excellent stay at the Grand Mercure. An oasis in the heart of Patong. Endless food and entertainment only steps away. Outstanding dinner buffets almost every other night, a must-try. Staff absolutely too-notch, helpful and kind. Excellent pool, and swim-up rooms available. Lots of on-site activities, family friendly, shops and a little bar too! Highly recommend hotel.

Convenient location Friendly staff We loved the pool access from our room

Was back for the second time and will be back again.

Damp in all rooms! STAY AWAY from this hotel! Our anticipation for a luxurious 5-star experience at this hotel was met with disappointment. Despite booking a standard room, we were greeted by a pervasive smell of dampness upon arrival, accompanied by consistently wet floors and bed sheets throughout our 6-night stay. Despite bringing the issue to the attention of hotel staff, the offered solutions were inadequate, indicating a systemic problem with dampness in the establishment. Even after being relocated to another room, the same issues persisted. Additionally, the service we received was subpar, with management displaying a lack of urgency in addressing our concerns about obtaining a refund to seek accommodation elsewhere. The offered £150 refund was a mere fraction of the amount we had paid for our stay, leaving us feeling undervalued and dissatisfied with our experience. Overall, this was one of the most disappointing and frustrating hotel stays we've ever experienced.

Was not overly happy about my recent stay at this hotel. Paid for a deluxe room to be provided with a double single bed joined to form a queen bed.

The property istself and amenities are very beautiful. We booked a room with the pool right outside… and while Thailand has mosquitos I feel like this place offers a tropical oasis inside the city which helps the mosquitos to flock to this area. We had no issues with them just a lot more here and other places. The check in process was quick but unlike any of our other stays when we upgraded the room with free included mini bar… everything here was still a little pricy. I had high high hopes for this hotel and just wasn’t everynting I hoped it would be….. but overall a great place to stay in Patong.

First class hotel. New, beautiful lobby and outstanding pools. Room was clean and modern. Breakfast buffet was great! Walking distance to everything Patong Beach has to offer

We stayed in a pool access room opposite the pool bar. This was very noisy with both the bar and the kids pool right beside it. I'd suggest you go towards the end of the hotel away from.the kids pool, if you want a quite holiday. The bed was a solid as a rock and the pillows flat as a tack. Liked, the breakfast of a morning was great.

It was all very nice except for people in the lobby that check you in and out. They were by far the coldest people I met in Thailand period. The greeting was cold and the checkout was worst. I was checking out and informed the woman I did not use the mini bar and she made me wait to verify.i used nothing with a cleaning woman in the room. really insulting and then does not thank us for staying 2 weeks. Shame that occurred with the first and last people you talk with at the resort as that's what you remember

The hotel was beautiful, the staff were very accommodating and the restaurant food was amazing. They had a great spread

Great hotel excellent service and amenities, walking distance to Patong beach. Excellent food and drinking options all close. Would definitely stay there again.

Everything was perfect!

Great breakfast, good pool. Location is pretty good, staff is friendly. Been coming here for the last 7 years. Always the place to stay for us.

The Grand Mercure is like a sanctuary away from the craziness of Patong. Hotel space is well thought out. Our room (Deluxe Pool Access Room) was fantastic. To have the ability to step from your room into a pool reserved for these rooms only, makes you feel spoiled. Restaurant, pool bar, café and other amenities are a good size and comfortable.

Great place! We had a poolside room with breakfast included and we loved it. The shower was a bit awkward and the dehumidifier needed to be changed everyday otherwise it would beep. But the room and hotel was clean and staff was friendly. We stayed with friends who were also staying at the same hotel. The location is central to lots of spots including Bangla Road.

This was a short but lovely stay, we enjoyed it.

Friendly staff. Close to shopping and beach

Good

Nice hotel, well decorated room, comfortable bed. We stayed in a pool access room which was great ( although very humid, the humidifier struggle to keep up and needed to be emptied every six hours. Excellent buffet breakfast, great staff especially Panckae ( yes that’s her name ) who did everything to ensure a comfortable stay. Yes this is a family hotel but Management should consider placing families booking pool acces from nearer to the kids pool, and couples at the other end of the hotel as these rooms could be relaxing, as nearby screaming kids means I would not book here again.

Nice place to spend some time at the end of a hectic holiday.

We had an enjoyable stay, perfect spot to be walking distance to plenty of restaurants, nightlife, while still having all of the amenities. Definitely would stay here again. The rooms with the walkouts to the private pools were awesome.