Very nice stay thank you

Nice big room. Nice and clean. Bathroom and kitchen just a bit dated

Was satisfied with the room.

The property was rundown, we were given just one pillow each, no hand towel or flannels and only Earl Gray tea and coffee. No ordinary black tea. Outside had rubbish around and we booked there because it offered a restaurant on site but this had long been closed down. Thought it was expensive for what we got. The deodorisation was overwhelming and we wondered what smells it was covering up.

We were sent to another motel for some reason, tv wouldn’t go, lights on the blink felt dirty - Du Pont Motel

Noisy at night with permanent people living here

When we arrived at Champers in the afternoon the reception was locked so I used the buzzer outside to finally summon someone. When they came I said I was checking in and he said they can't do it there. He said he could put us in the Du Pont Motor Inn which was back where we had come from. When I booked the room it said the room was available. The review above is for the Du Pont. They put us in an "Executive" Unit for the same price. While the unit was fairly good in terms of quality I would not call it executive. The worst thing with it was that it had been poorly cleaned. The staff were also not very friendly or helpful. They did not give us the WiFi password when we arrived and when we got back to the unit later that night and tried the internet of course the reception was closed so could not get the password.

The 8-star rating is obviously from pre-Covid when Champers had a good reputation; now run down since being hired by Housing NZ for emergency housing. Absolutely awful. No basics (ie cups), dirty, items broken and damaged.

We arrived and reception not open (listed as open till9pm). Rang number on door and told it was overbooked. While waiting for the call to be returned the place looked more like a homeless youth centre with young people standinf outside sharing what ever they were smoking. Caller then checked us in at another property that was exceptional. All this was very strange as we had received a confirmation email 2 days before.

Stains all over carpet, toilet seat broken …No tv remote to turn tv on.

double charged and still not refunded !!! Absolutely terrible to deal with!

Clean Expected more cooking facilities eg. microwave

Cleani ness

good size accom.

Average room tidy . But there was a leak in bathroom and room not cleaned on a daily basis

Room was clean and well presented. However, our room was by laundry and was a bit noisey. People also congregated in this area to smoke and the fumes came into our room.

Room was clean and well presented. However, our room was by laundry and was a bit noisey. People also congregated in this area to smoke and the fumes came into our room.

Staff tried to charge me double the Wotif rate - $380 per night instead of $380 for 2 nights - and didnt back down until l fired up my computer to show them, even then no apology. Very rudimentary service of the room on the middle day. Reception only open short hours, from 9am. Property no doubt very nice in its time.

This is the worst and most expensive motel I've ever stayed at. The customer service was terrible, from the moment I arrived and wasn't even shown how to get to my room. It got worse. The apartment itself smelled of fat. There were dirty and ripped net curtains. There was grime on the walls. There was no power point in the kitchen, so I had to boil the water on the floor. The toilet seat was broken so it kept slipping to the side. The shower head was broken and had to be screwed up in place. Then, on my second morning there, the mixer in the shower broke and during my shower it went completely cold. It took the people in charge several hours before they phoned the plumber. When he came, he took the mixer away altogether, leaving no ability to have a hot shower, only a bath. After the plumber left, the water ran brown for 1.5 days. After we complained several times, the people in charge offered us our final two days in one of their other motels, but we refused because that one had got a lower overall rating than the one we were in, so we didn't want to risk getting a worse deal than we already had. They made no effort to refund us. Do NOT book to stay here. These people have no idea how to run a motel or how to have good customer service. We have told everyone we know how bad it was.

This is the worst and most expensive motel I've ever stayed at. The customer service was terrible, from the moment I arrived and wasn't even shown how to get to my room. It got worse. The apartment itself smelled of fat. There were dirty and ripped net curtains. There was grime on the walls. There was no power point in the kitchen, so I had to boil the water on the floor. The toilet seat was broken so it kept slipping to the side. The shower head was broken and had to be screwed up in place. Then, on my second morning there, the mixer in the shower broke and during my shower it went completely cold. It took the people in charge several hours before they phoned the plumber. When he came, he took the mixer away altogether, leaving no ability to have a hot shower, only a bath. After the plumber left, the water ran brown for 1.5 days. After we complained several times, the people in charge offered us our final two days in one of their other motels, but we refused because that one had got a lower overall rating than the one we were in, so we didn't want to risk getting a worse deal than we already had. They made no effort to refund us. Do NOT book to stay here. These people have no idea how to run a motel or how to have good customer service. We have told everyone we know how bad it was.

Business trip and stayed 4 nights, office only open 9 am to 5pm so everything was done by email. Shame the restaurant isnt open any more. The room and bathroom are dated and could do with a re fit. A 3 star

Business trip and stayed 4 nights, office only open 9 am to 5pm so everything was done by email. Shame the restaurant isnt open any more. The room and bathroom are dated and could do with a re fit. A 3 star

Great place to stay quiet relaxing, just missing a microwave.Thanks Brian

Great place to stay quiet relaxing, just missing a microwave. Thanks Brian

Room was clean enough at first, except for mould in the usual places around the bathroom shower and floor edges. No room servicing at all during a four night stay. Noisy every night at the complex until 12 or 1am with thin walls. Mattress was well worn and sagged in the middle. Lock on room door was very flimsy.

Lovely place. Friendly people and nice rooms. Easy to find and close to town.

Lovely place. Friendly people and nice rooms. Easy to find and close to town.

Clean and tidy, modern decor. Good location. Close to Lower Hutt town centre and close to Petone. Easy to get to from the motorway.

Clean and tidy, modern decor. Good location. Close to Lower Hutt town centre and close to Petone. Easy to get to from the motorway.

Great thanks

Pleasant neighbourhood and little traffic noise. Also enjoyed the friendliness of the owners and staff.

Nothing because I was in and out very quickly. Nothing else to add