This was our second time staying here and it was just as amazing as the last time we stayed. The staff were very kind and helpful, and the food was great.

The property is right in front of Lake Kawaguchi and the room was spacious with a western-style bedroom and a Japanese tatami room. It came with an in-room sauna. We also enjoyed a private onsen with a Mt. Fuji view. Highly recommended place to stay. Staff members are friendly and professional. Breakfast buffet was excellent. Close enough to shrines and activities.

Beautiful by the lake, our room was spacious and felt like we were getting our money’s worth. Breakfast buffet had a very large selection and everything was well made.

This half board stay was unbelievable. Started with being shown our rooms and offered tea while our host explained services. We booked time in the private onsen and had our dinner in our room. Onsen and rooftop footbaths were tranquil and calm. Perfect for an escape from a busy trip and time to relax. Service was spectacular from start to finish. They also can pick you up or drop you off at the train/bus depot (otherwise 10-15 minute walk if you luggage).

Good

The staff and level of hospitality was incredible. We have stayed in many hotels across the globe over the years and the hospitality of all the staff was one of the best experiences we have ever had. The staff were very attentive, friendly, warm and helpful. They went above and beyond to ensure our stay was enjoyable. We were collected from the station within minutes of our arrival and the staff also helped us with finding suitable routes for our onward travel to get the Shinkansen. They also made our transition to our next hotel seamless, where we would have struggled otherwise. They were very responsive to our emails and also with our meal. They made our experience perfect on every level. We wish we had more days with Konansou. We hope to visit again soon! Thank you, Thank you, Thank you!

Good Service for every staffs and also the shuttle bus always for service

Loved this property and our stay in a room with lake view and open air bath in room. We opted for the half board so we enjoyed their breakfast buffet and nightly Kaiseki dinner, which was delicious and beautifully presented. Our server, Nobuyuki, was so helpful and polite in carefully taking the time to explain each dish to us. The hotel staff were all helpful and professional, with english speaking staff available. Hotel is situated right in the lake and conveniently located to shops, restaurants, bus, within 10 mi walk to train station.They also have a shuttle to the train station. The roof top had a foot bath with a beautiful view of the lake and Fuji san. Hotel has all amenities such as spa, room service, daily housekeeping, etc. Free coffee and tea in the lounge area is also available. Overall, we had a wonderful stay and would stay here again!