Few issues with shower taps & no hot water but office sorted out quickly.lodge a Little tatty but good location & new villas look better

We enjoyed our stay and we will be back

We had a 2 room villa with 2 single beds in one room and a queen bed in the other. Queen bed was fine but BOTH single beds had numerous broken slats in the frame and the mattresses fell through when sat on. We complained twice before someone came to look and was told all the other rooms were filled and the only option was to put mattresses on the floor. I requested a refund for 1 of our 2 nights and after multiple phone calls and an email, finally had a response accusing my 1 and 3 year olds of ‘property destruction’ and my refund was refused. They were very rude and disrespectful on the phone and I am very offended at the accusation towards my children, who did NOT break the beds. Even in the event that a 3 year old did jump on the bed, clearly the beds must be very flimsy and poor to be ‘destroyed’ by such minimal impact. If I could give 0 stars, I would, just based on the absolutely shocking customer service and rude, borderline aggressive staff. Would not recommend. Take note that the response from the owners will probably be more false accusations of property destruction by a 15kg toddler and 9kg baby.

The room was basic, cheap and functional. The carpet was stained and the outside pool water was murky. Garden beds around the car park spots were full of weeds and the overall grounds need a tidy up. It’s only a short drive into Halls gap and the it was very quiet at the unit. Very few people there.

The property was unique and beautiful to stroll around. Lots of facilities for children and couples to enjoy - the pool was lovely sized. Needed more maintenance and cleaning but was nice anyway. Unfortunately the room wasn't clean properly upon arrival, their was rubbish under the bed and there was lots of hair in the shower drain. The shower head also wasn't on the arm properly, so when the shower was turned on the roof got wet. I was able to screw the shower head back onto the arm but not tight enough.

The property was in a lovely area but lacked some TLC. The room had dirty dishes in the cupboard. They had a recycling bin in the room but all the bins outside were full so no where to put your recycling when your bin was full.

The location of the property is good. We rented a queen bedroom option. The place was clean and good. The guy at the reception was good as well. Seamless check-in process no dramas at all. It is 4 mins drive from Halls Gap and you can go to other lookouts in timely manner as well. The places was quite. Lets talk about ammenities : -wifi (present. The speed was not great, but it worked slowly) - no reception on the room for mobile signals. - TV, micro, A/C, fridge, cutlery, plates , mugs, tea bags, coffee satchels, towels, and a small table with 2 chairs were there. - TV was smart TV. Netflix was provided. - iron and iron board were provided - Kettle and toaster were provided The swimming pool was there on the property, however it was not clean (maybe due to the weather conditions lately, always check with the property about the pool). There were designated BBQ spots and swings for the kids. Over all it was a good experience. If you are planning to visit, ensure you download the offline maps for the grampians.

We used the motel as a night before we started our week on Grampians Peaks Trail . It was a great choice . Only thing that could have been better for us is for the only other group there, to be put in a room further away from us . They were put right next door which seemed crazy , given the large number of rooms available. They were up on verandah just outside our room enjoying wine and a chat keeping us awake for a long time when all we needed was a good nights sleep . Its clean ( and quiet once everyone goes to bed).

Property very dated

Room smelt like it’s dusty and the pool was green (not useable)

Good size room. Clean, and good location. Emus wandered the grounds!

Don’t live property at all

Stayed 3 nights. Was comfortable and warm and good value for money.

Clean and friendly service

Near to halls gap. Car park is before same unit. Microwave and toaster provided. Value for money, pool is outdoor and small. Overall is good. Laundry is available. 5mins drive to halls gap.

Absolutely terrible. Room they gave us had not been cleaned (dirty linen and towels, crumbs and food scraps on the floor, smelly like it had been that way for a few days). Requested new room and it was the same! Then requested refund so we could go somewhere else, and they refused! Anywhere else in Halls Gap is better.

The property is very tired. Bathroom very old fashioned- needs upgrading. Beds comfortable. Tea, coffee and biscuits provided and kettle as is usual but staff wouldn’t give any milk. Given it is a distance from Halls Gap to go and buy any- that’s a shame.

Staff member was very helpful and the accommodation was good but the cleanliness let it down Needs a thorough clean and update of a few items that were rusty and should no longer be in use Its a shame as setting was lovely and comfort was good But there was rubbish in the garden Clean linen and comfy beds!

Quiet location but still convenient. Crockery supplied. Comfortable. Air con barely worked. Regas? Hot water supply in shower was too feeble. Shower base had black marks that should have been cleaned off. WiFi would not connect to internet reliably. Microwave oven door was damaged and very hard to open.

This property advertises on its own website and on hotels.com that it has free wifi available in all rooms and lodges. This is not correct. While there is wifi, it isn't connected to the internet. We were offered use of the reception wifi but this was well out of range of our lodge. The receptionist promised us a visit from the owner but this never happened. This isn't a one off incident as multiple google reviews noted the lack of wifi. We were misled into staying here by the false claims of wifi availability, hence our poor review.

A great quick stay place for at a lower price bracket. Quite dated but comfortable. Could do with a deep clean. Left personal pillow behind and within 10 minutes had a courtesy call to collect. Appreciated that!

quiet and homely

a pleasant stay for a relaxing holiday.

`Friendly people.

Very quiet and clean, a relaxing place to stay with friendly staff

This property is a bit out of town but lovely and quiet, it was nice and clean with a good bed unfortunately un renovated with TV remote not working and not supplied with any milk for your morning cuppa.

Great reception attitude. Helpful suggestions for touring. Ice for drinks. Good room facilities.

Nice place to stay, very clean and comfortable.

Property was basic and location was okay. Need car to get to Main Street to eat etc. it did the job for a basic overnight stay The only issue was the fridge motor was buzzing all night and was difficult to sleep

Generally good accommodation in a nice location not far from Halls Gap.

Very peaceful place, lovely clean and well equipped units.

Comfortable and serviceable for our needs to visit hall’s gap. Staff are friendly and helpful.