Location and friendliness

The hotel is old and in need of remodeling, but clean. There is no elevator. My room was nice and clean. One thing I noticed was as old as the carpet was, it didn't make my socks or feet black, the carpet didn't feel clammy. Despite being on a corner, the hotel was quiet. I was concerned with the lack of street parking and having to park my car in the tight alley. I had a comfortable night's rest.

The staff is clueless, the hotel is mediocre and smells, they tried to bill me twice for my room, all in all I would never stay here again. Worst hotel Ive found on hotels.com yet.

Very traditional. Expensive.

The room was fine but the main lobby and corridors were pretty ancient. The carpet seems to be what was put in when it was orginally built - dirty and smelly! The room was clean and had a coffee machine with supplies and a microwave. The shower had great pressure, so that was nice! The lady on the day shift was very rough in her dealings with customers. The guys on the evening shift were very pleasant and easier to deal with. For my next trip there, I would certainly skip T&M and pay the little extra to be at Best Western next door!

Ok

It is centrally located but it really needs updating. An elevator would be an asset. The carpeting in the hallways needed to be replaced or thoroughly cleaned.

Nice and helpful staff. Tried to keep it clean but didn’t quite make it. Sketchy because they sold alcohol out of the lobby and quite a few vagrants milling around. No locked front entrance and easy access to rooms from outsiders

No parking other than the streets

This is a basic downtown hotel close to shops, restaurants, banks and other services. The check-in folks were friendly, the room was clean and tidy and the bathroom features were well maintained and functioning properly. Smoking is allowed on the property but there are non-smoking levels. Off-sales of a selection of beer, wine and liquor is available from the check-in counter. Overall a pleasant and comfortable stay for a reasonable price.

Clean, simple, worth the money for a one night stay while traveling.

No elevators, rooms start on the second floor. Very old building floors creek when walked on. Amenities like no breakfast available in the hotel, no Gluten-free items on the menu in the only facility to eat within the hotel. The next time I am on assigment in Whitehouse I will not choose this hotel again!

Short stay at this budget hotel. Very friendly staff! Great location in this older building without elevator. Greater short stays in a very basic accommodation. Just what we needed.

Musky probably pet urine order plus dust Had to ask for another room because my throat and eyes got real itchy within 30 minutes of being there

The staff was excellent, very accommodating

Old with little atmosphere. Stair well only to 2nd and 3rd floor. Very steep. Carpeting stained and dusty rooms made for constant sneezing. No food or drink available other than off sales until midnight. Walkway out front had vomit for most of the morning and staff took no notice or care when it was mentioned.

This hotel is a bit older. Rooms have not been renovated in a while. Was better priced than other Whitehorse hotels of the same quality rooms.

No elevator and staff not very helpful.

Good value option in Whitehorse. Just a few blocks walking distance to Front St. and many downtown Whitehorse attractions. The hotel has 3 floors with no elevator so not a good option if you have mobility issues. The room I stayed in had fridge, microwave, kettle, coffee maker and crockery/cutlery so you could prepare simple meals if desired.

service

Very friendly staff and breakfast was great!

Quite old but clean. No elevator.

No airport shuttle and no AC and room was hot & stuffy

It was a short walk to most things downtown. The room decor was dated but everything was clean.

There was no reservation hotels.com failed

Clean comfortable room. The bathroom was very clean and carpet looked relatively new. The hems on the drapes were hanging down in spots. On the 3rd floor and no elevator. It is a long haul with bags.

Old downtown hotel, close to restaurants and shops.

Very pleasant stay, convenient location in downtown where free offstreet parking is a plus. There was a 24-hr restaurant right next door, and plenty of other food and shopping options in walking distance. There is no elevator, so it was a bit of a struggle to get heavy luggage up 15 stairs to second floor. Staff was very friendly when I asked for fresh towels or soap (room is not made up daily).

No elevator and rooms were very warm.

The T&M is a decently renovated older building. The staff is very friendly and helpful. The property is very easy to access and the area is clean and well-kept. There are quite a few positives about the T&M - our bed was very comfortable, and the bedding was nice. The shower has excellent water pressure and modern tile. The water quality is superb. The room is equipped with dressers and armoire making storage of clothing easy. The room has plenty of space, and a nice big flat screen TV. Lots of outlets to charge your devices. Nice to have a microwave and fridge. Reliable WIFI with decent speed. What could be improved? - our room was generally clean, but the round table by the window had some food waste on it that we needed to clean. The inside of the bathroom vanity was also quite dirty. - air conditioning would be a really good addition. We noticed some rooms had portable A/C, but our room did not. The window was fairly small so our options for cooling the room were limited. - we put out our “please make up room” sign, but it was ignored. Not much point to these signs if staff won’t make up the room. - no pens, paper, or local information in the room. Conclusion - this is a friendly hotel that is decently equipped where you can get a comfortable sleep, but could use some minor improvements in cleanliness, air conditioning, and amenities.

The portable A/C was very loud and the room had a musty smell

Very helpful and friendly service.