Clean and accessible to food places...hotel made an upgrade which to my surprise... always stayed at this hotel whenever i am there, staffs there never fail to put on smile which brightens a person day.. thank you

It was oddly organised check-in. I was pestered to choose breakfast at 15:00 the previous day. There were only 2 power points in the room. A window latch was very broken. Mostly it was very comfortable

location is good, near attractions in old town, within walking distance to new town too.

Nice hotel, newly refurbished, very friendly staff. Unfortunately they don’t offer evening meals.

Webwere not told that there is no buffet breakfast and the charges are too high compared to the served food. Frustrated on the breakfast only

If you come with car, forget about this hotel. Totally forget about it. Find other hotel. The parking provided is worst. I came with my family, 2 cars. One is suv, another one myvi. The suv can't fit in the stacked parking (they use 2 level stacked parking), while they say myvi can fit, but apparently myvi also can't fit. Then they asked you to park wherever the hell guest parking for hotel which was not in hotel compound. After park, you need to walk 3-5 minutes to hotel. And there's only like less than 15 parking spot in hotel parking area. Furthermore, there's one so called OKU parking spot which we were not allowed to park there. Fine. Then come one Porsche swooped in and park there. The guard didn't even say anything. So double standard. If the services this poor, why charge so expensive for a room. Room also small. Aircond also take time to feel cold. Just charge RM100 then we won't be so angry with this kind of poor services.

The hotel is in a great location and our room has a beautiful view of the river. It was very quiet and comfortable. The lobby is connected to a 7-Eleven convenient store, which is very nice. The stuff members were all very friendly and professional. The newly opened breakfast dining hall on the 12th floor has a spectacular view of the city. We would be just as happy to sip our coffee and enjoy the beautiful view all morning long. The servers there were very sweet and they made sure that we were all well taken care of. We enjoyed our stay very much and would definitely stay there again.

We do enjoyed our stay at Citetel! Convenient location, easy access to both Old & New Town! Near good restaurants! Great staff! Fantastic breakfast!!

Hotel has been refurbished so looks nice, chic, comfortable. The room closet was an open concept, interesting. The cafe floor was still being refurbished when we were there. Staff and security guards were friendly. As the parking lots are limited, the hotel utilizes lifts to allow for 2 cars to occupy the same spot. The guards were helpful when we needed to park. The high water pressure from the bath shower was the best! Location is within walking distance of a variety of cafes, coffee shops, a food court, pubs and tourists attractions. A 7Eleven, which connected to the hotel lobby was convenient for a getting a quick drink or snack. There was a wide selection of free movies so the tv was stuck to that channel. A water cooler was available in the corridor. If you needed to boil water, there was a kettle in the room.

A quite hotel and affordable

Average place but staff assistance is a bonus.

Staff were all feiendly, room and common areas were very clean, and the location is great. The hotel will be even better when the renovations on the 12th floor are finished

Service is good

Limited parking lots within the building. Did not provide shampoo and body lotion. Very professional n friendly security and staff. Good wifi. Convenient 7-11 at lobby

The hotel is old. They are trying to do some renovations. The pillows smell like sweat, the bed is dirty. Towels are old and dirty. Didn’t feel comfortable at all.

6th floor onwards were renovating. Near to Ipoh old town and Ipoh Railway Station.

Be ware of the hidden cost 'Tourism Tax' which is not mentioned on booking site. Not much restaurants around the area at night. This is an old street town, you need to go to new street town for all popular dining.

The hotel is much closer to the train station than it looks on the map. One can easily walk to the hotel from the train station with no problem. We arrived in the dark and when it was raining hard and had to take the taxi to the hotel. In the morning when we walked round the area we found the hotel really close to shops and restaurants in the city. The only problem is the bus or long distance coach station is a long way off the city and almost half an hour's taxi ride. You want to catch the coach to Cameron Highlands beware of the distance of the coach terminal and the city and give yourself plenty of time.

Value for money

As you enter the hotel lobby and the room, there is a very nice fragrance that the hotel uses. There is a 7-11 store that is next to the hotel - very convenient. Hotel Staff are friendly and efficient. Hotel's location is a short walk to the old town of Ipoh where there are many eateries and shops to buy traditional foods. Not much amenties available - eg no shampoo or conditioner given, no room slippers or laundry bag given. Housekeeping staff need to be trained - to ensure that the room is properly cleaned and made up, towels are removed and changed daily, toilet bowls are cleaned properly, I did provide feedback to the reception staff and they were very efficient that they immediately contacted the housekeeping supervisor and rectified the matter. Was very pleased with the reception staff's attitude and efficiency.

One of the worse hotels I ever stayed. The receptionist soo was rude. A fat lady, not willing to answer your question at all. Talk like we owe her money. After that, parking is another nightmare. So little and narrow. once we park have to hand over the key to them. they will repark our cars as they wish. won't recommend this hotel at all. there are plenty of nice hotels around there. if they give me a free stay also I would not consider to stay there again.

Ive upgraded to the 2 queen beds bedroom. Pros: -clean. Its not carpeted, thus feels cleaner -safe. Many guards around. -next to 24-7 7eleven -parking at hotel basement & got extra parking space around 2 minutes walking time -good water pressured shower -near kinta waterfront -near concubine lane -near padang ipoh -fast lifts -very helpful n welcoming receptionist -got iron n ironing board -got safe box -got water heater -free 4 bottled water minerals, 2 sachet instant coffee, 2 sachet green tea, 2 set toothbrush sets, 2 shower caps cotton bud, 1 small soap, 1 soap dispenser at the showe -got working water heater like coway at each level of the hotel aisle Cons: -the aircond could hv been better. Maybe frequent aircond filter change. My sisters had viral flu after return from d hotel. Maybe bcoz the aircond too cold? -extra parking space around 2 minutes walking time. Not really far, but the idea of have to cross the street sometimes scares me -hotel lobby is juz after a sharp corner -mini fridge not working

The main entrance opens right on a busy street. Other than that it is a great location.

Central location at Chinatown is all this room about. It is also clean. Why there is always a smell in room? Walking distance to old street town n train station. Helpful n friendly staff.

The location is strategic. We booked a room for 4 adults, but toiletries sets only has 2 sets. There is no charging plugs by the beds. Only at the study/make up/coffee table. So this is a problem for all 4 adults trying to charge our gadgets. a bit inconvenient. We booked with breakfast included. It is a very simple breakfast which is alright, unfortunately, the coffee served is already mixed with sugar. We end up leaving without coffee. Unhappy. Lastly, the parking space is very limited and tight.

The parking is lousy! The double tier parking is not just inconvinient but also risky. Electricity tripped off while i was getting ready to attend a function. The hair dryer which was attached to the power point caused it when i switched it on. The deposit of RM50 collection was so back dated. They dont accept any other form of payment other than cash. Like come on, we are in 2022. At least a QR payment ? What if you have customer's checking in middle of night and have no cash or credit card. You expect them to walk to the nearest bank? Cititel used to be one of the good service provider but the standards has terribly gone down. Do something according to the evolution.

Always a pleasant stay here, hotel rooms are clean with in-room movie channels. Staffs are friendly and always greet with a smile, security guards too! Plus point, water pressure is great! Only downside, no fridge/chiller in the room.

Checking in is strictly at 3pm and registration process is rather slow. But otherwise this hotel is value for money located in the quiet part of old town close to Concubine Street and Ipoh Padang/Birch Memorial Clock. Grab car takes you anywhere in Ipoh at low cost.

The hotel is a short walking distance to the train station and also near to many eateries shops and cafes. Very convenient.

Walking distance to many attractions. The hotel provides additional car parking area across street , if the one at the property is full.

The hotel is situated right at a cross junction. There is a 7-11 directly below the hotel, which is great when you need to get stuffs urgently.. The hotel is easily walkable to nearby eateries as well as train station if luggage is not too heavy. Love the huge selection of movies on the TV. Will probably not get enough time to finish watching all the shows.

Stay for a night. Reasonable price.