stayed here many times and love the location

Excellent location and customer service

The location of the hotel was really great. Staff were super helpful on giving idea for things to see/do. Definitely would recommend this hotel and would come here again!

Everthing was really good! Staff, bedroom, etc.. Only bad thing was noise on street, sometimes people would just stand there with soundbox

Clean, Professional Staff, Comfortable, great location, quiet room.

Fernando at the front desk was amazing! So kind and helpful

Staff was patient. the accommodations were great. location was top tier. very lively excellent shopping. and easily accessible. keep in mind they are located on the square so your can can had to drbark at the outside perimeter

Single night stay to catch a flight home. Staff were super friendly and helpful.

Beutifull

Great service. Friendly staff. Super clean rooms. We got a room with the view of the plaza. It was definitely worth the extra money. Everything about the hotel was perfect. And the location can’t be beat!

I love my staying at this hotel, it’s near everything.

The shower design is poor and water constantly covering bathroom floor

Excellent location with views of Puerta del Sol and practically you can walk anywhere in Downtown Madrid. The rooms are perfect for the price and the staff incredibly serviceable! Great hotel!

We had a good stay with our two teens. Staff were really friendly and helpful. Hotel is right in the city centre. Everything is walking distance. Perfect location for a short trip. Can be bit noisy at night until late morning. They have got double glazed windows to block the sound. If you are a light sleeper then skip this place. Only thing is the condition of the hotel is bit outdated. Although we had a newly built room the bathroom was very dark and dingy. Family room is quite big. Definitely recommend for the location it is situated.

A very good value hotel in a very central location. Well furnished and lovely bathroom with travertine tiles. The noise from the street below might be bothersome to some people but it wasn't an issue for me. Good breakfast selection.

Great service, they bring your suitcases up to the room, call a cab who was waiting on time.

The hotel has a very good location, and the staff is very friendly.

Everything is extremely close by. Parking could be a little bit of a hassle but if you’re ok with walking a few blocks with your luggage it is totally worth it. Best for people that like to be in the middle of everything. Area around hotel appears not to sleep.

Water available in lobby, bidets in bathrooms, great location, clean, helpful staff.

Best location!

The zone is difficult for transportation

Nice hotel well located.

We stay here each time we have to connect in Madrid. Great location, fabulous balcony view of Sol and professional friendly staff.

Its an excellent choice… no doubt

Hotel Europa in Madrid is ideally situated in the heart of the Centro, making it a prime spot for exploring the city. Its location is a major highlight, with numerous attractions, shops, and dining options within easy walking distance. This convenience makes it an excellent choice for tourists eager to immerse themselves in Madrid's vibrant culture. However, the bustling location comes with a downside. The area around the hotel is extremely busy, especially on weekends. During my stay, the noise from concerts and the throngs of people in the nearby plaza persisted well into the early morning hours, making it challenging to get a good night's sleep. Additionally, the Europa Cafe on the first floor and the outdoor seating area add to the constant noise level. Throughout the day, the sound of people talking and socializing can be heard, which might be a disturbance for those seeking a quieter, more relaxing environment. In summary, Hotel Europa is perfect for those who want to be in the center of the action and don't mind a bit of noise. The convenience of its location and the lively atmosphere are definite advantages, but light sleepers or those looking for a peaceful retreat might want to consider other options.

Nice Hotel

Reception team were friendly and helpful. They kept our room clean. Balcony French windows were sounds proof!

A short stay for a work meeting but the location was perfectly central to see the city for the overnight visit. Hotel staff were very nice and hugely helpful. Room was also perfect. I would definitely book again for a longer leisurely trip

Traveling on my own, my first trip to Madrid they could not have been more hospitable and helpful!!

Although we loved the location of the hotel, the bed was rather hard and our room was sorely lacking in AC. Daily we addressed the AC issue with the employees at the front desk, sometimes multiple times per day, claiming it was our error, and brought a fan as a solution for our penultimate night. It was only on our last night that they properly fixed it. Also, just a note that Plaza del Sol is quite loud until 2am should you choose one of the rooms that faces it.

We had a fabulous room with a balcony overlooking the square. We were only here one night but it was wonderful!

I had great hopes that my stay in Madrid would be pleasant, but it turned out to be a nightmare. The place was going through remodeling of some type and there was work and noise all day which made it impossible to rest. There was no air condition in the room because they didn't allow the ac at this time of the year per their stuff. I had to keep windows open to get some relief from the hot room and that's no way to enjoy your trip. I am asking for this place to issue a partial refund of my stay.