Hotel - amazing! It's hard to believe this is the oldest hotel in Madrid. The renovations that were completed make the space feel modern but still pay tribute to the history. Rooms - amazing! Very clean and spacious. The bed was super comfortable. Location - amazing! Walking distance to many interesting neighborhoods, excellent restaurants and bars Staff - amazing! Incredibly warm, welcoming and helpful. I would be remiss if I didn't specifically mention Alex at the bar. His cocktails are true works of art, and the conversations were even better. Thank you all for a truly wonderful stay. We have found a new home away from home when we travel to Madrid.

Nothing

Excellent location in the heart of Madrid. staff all superb and helpful. Lovely bar and spa.

A little street noise from adjoining bars.

So far, the best hotel I have experienced in Madrid. Best location, everything clean, sharp, detailed, so much love from the staff, the best food near-by. I can't just say It has one flaw. It's the best in Madrid, has nice stores around like LV, Dior, Cartier, Valentino, etc. They have 3 enjoyable bars out in the same street with Latino music, nightclubs and more. You don't need to walk far to see everything good about Madrid. The food was good in the lobby too. They have Cardamomo in front of your doors to see Flamenco. And a delightful Tapas bar with the best Spanish taste.

Excellent location/excellent staff/excellent room/excellent concierge

Breakfast while solid is pricey and lacks variety

amazing staffs and concierge services made this stay special. very into details and felt comfortable. there are many 5 stars out there but you will only remember those you had connections and good experience with people not the hotel room.

average food choices

The staff were so friendly and there were such kind personal touches left everywhere

Nothing

Lovely hotel, made all the more fabulous by the quality & professionalism of its staff. From concierge & check-in, through to housekeeping, bar tenders and breakfast room every person we encountered was lovely. Special mention re the shower - fabulous water pressure - I didn’t want to get out!!

nothing.

almost everything

bit pricey

Everything was fabulous, especially the staff.

one of the best hotels ever.

Very friendly staff, clean and stylish rooms, great location. You always feel welcome at this hotel and every with is fulfilled. Thanks to the team for the great week we spent at Hotel Ingles.

Service at the Bar/Restaurant, unattentiv. Waitress would rather talk for 15 min. Instead of bringing the bill. Sitting in front of empty plates for ages.

Location was excellent, as was bathroom and comfortable big bed. Staff were friendly and attentive.

Breakfast was a bit disappointing, with small portions.

staff was extremely helpful and professional