Property not being aggressively maintained, no amenities like shampoo. No phone in rooms. But being near beach is nice. Restaurant ok

I have to say that the property site is on a very beautiful beach, the water is clean and clear, the staff tries to rake the beach every morning while doing their daily cleaning. The area is family friendly and great for small children, no complaints about the area or beach! But my stay wasn’t what I believed I purchased online, let me explain; the room I booked wasn’t the room I purchased, when I complained about it they gave me the room, it was very very outdated, the room haven’t been used in I believe months, there wasn’t any bulbs in the light fixtures, the shower fixtures wasn’t connected, no running water or plumbing. Once I told them at the front desk they agreed to fix everything while I go have lunch. Once I returned a couple hours later and wanted to shower, I turned the water on to get warm for my shower, as I grabbed the shower head I got a electrical shock of electricity that knocked me back. I once again spoke with the front desk and they switched rooms…wow! This new room was a small upgrade from worse to poor, the entry door had a gap underneath that I can see the outside, I watched bugs walk in without any issues. My weekend stay probably would have been better if I stayed in a tent on the beach and only used their public toilets and showers.

This place is really too expensive for what it was.... constantly running toilet, old and tired. Staff at the restaurant seemed more interested in playing with their phones then serving their customers.... all in all a bit disappointing all round.

The picture is very different in reality. Toilet is very dirty.

Nice trip just some mishaps when ordering food. Other than that nice cozy little place to get away

Nothing

Good view friendly people. The staff at the restaurant and bar were not very helpful or anything and we're always talking amongst their selvesand not helping the customers.

In a poor condition, sink drain clogged, no room furniture except for the bed, refrigerator was very noisy so we didn’t use it…staff was happy to assist whenever they could.

First room we get when we come there was terribly, broken doors ,ant on the room then we change room uppgrade to superior but that was no superior, the whole place is down, and the food in restaurant is not good. I feel soory for the staff they do ther best.

The property is dated and has suffered from recent typhoons. Its location is fantastic. It was functional and comfortable but could do with a facelift. The staff were very good, friendly and helpful.

It has gone downhill post Covid. Light bulbs out, fridge door would not close fully, cabinets missing handles just in our room. It was the same all over the resort. Food used to be on the high side for price worth it. Now food is still on the high side (higher now) and quality has dropped significantly. Pool was small but deep and clean.

I booked and payed for 5 days , but after 1 night we decided to leave as the hotel was so run down , broken bed ,broken furniture , broken towel rail , place has not been looked after in years , the pool was filthy , I would not let my daughter go in it , the beach front was filthy , surely it’s in the best interest of the hotel to take care of this , I lost 4 days money , but was just happy to be leaving , I would not put my dog up in such a place as this , this hotel has so much potential being on the beach front , but obviously the owner -s have lost interest ,

This property is really showing it’s age and has not been repaired. Roof leaks on the tables while your eating. The hot water in the rooms don’t work. Old musky smell when you walk in your room. Water pressure is horrible. Very little chlorine in the pool. Food menus are incorrect and food portions are so small except the rice. This was my last time staying at blue rock.

Staff is outstanding! Hotel right on the beach. Rooms were good. I cant think of anything that was average or below. Food excellent.

Only thing to like is that it is on the beach. And the lady at front desk was extremely nice and tried to be helpful. The rooms are old. The bar staff during the day didn't offer any service even after I got a menu from there 20 minutes and no asked if we wanted anything. And we were the only people at the bar. Night staff at bar was better. But i just got drinks at other bars down the beach

I stay at this hotel quite often every time I come to the Philippines the staff are always wonderful and very friendly and they know me by name whenever I come that means something I love the atmosphere and love the dining in the bar area wonderful place I recommend it to anyone

Only good thing is on beach and good restaurant. Not good value for the price charged. Real bad internet in room that they couldn't fix during my whole stay. No amenities, rooms never cleaned right and sand in all rooms that was never swept. Used to stay here before the pandemic and enjoyed it. The trend by hotels after the pandemic is to cut back on all services and not fix up the properties after been shut down during pandemic and charge higher rates. This hotel is no different, charge more, receive less.

My last visit was 2019. Back then better operations all around. This time we have the room from hell. No hot water, no toilet seat in the room. Fifty bed sheet and cover. Other facilities appeared to be run down. Was not impressed and very disappointing.. I can no longer advise anyone to visit the resort again.

It was dirty, very very noisy, the airconditiner leaked water in my lugage, there were fire ants in my room that bit my feet up and caused blisters, my time there was terrible, I checked out early just to get away from that place. to top it all off they cheated me on my room rate. Bluerock is a horrible place to stay!!!

Excellent place. Once you are through check in, the resort and beach access has a private enjoyable and peaceful feeling. Easy beach access, facilities very clean, and the staff is very friendly. (Excellent service). Huts with BBQ along the beach front of the resort. Food is off the scale delicious. Food selections are a plus grade A!

Excellent place. Once you are through check in, the resort and beach access has a private enjoyable and peaceful feeling. Easy beach access, facilities very clean, and the staff is very friendly. (Excellent service). Huts with BBQ along the beach front of the resort. Food is off the scale delicious. Food selections are a plus grade A!

The new rooms in the annex building are a significant improvement and was clean and well taken care of. What unfortunately has gone down hill is the restaurant. It takes real time and effort to fail as a restaurant on as many levels as Blue Rock fails. From wait staff with absolutely no training at all and no interest in taking or delivering orders to kitchen staff that has no ability to provide the items on the menu no matter the amount of time given. Clearly the management of the Blue Rock don't care about customers or they would have friends and family actually test the restaurant out and see the issues first hand. I understand with COVID things are more complicated but maybe the better solution is to reduce the menu down to a simple selection the kitchen with exceptionally basic skills can actually accomplish. Maybe it would be better to replace the menu with hotdogs and hamburgers because eggs are clearly to complex and rice is beyond their current skill set.

The restaurant food was exceptional! I would definitely eat there again and take a date there. The room I stayed in was a disappointment. The walls had cracks on them. The bathroom vent fan didn’t work so moisture stayed trapped in the bathroom thus creating mold on the ceiling. They should use conventional bed sheets on the bed. They didn’t grab the mattress. The room desperately needed a paint job. The bathroom ceiling needs to be treated for mold and repainted. One of the panels on the entrance door was cracked. I could see outside of my room.

The restaurant food was exceptional! I would definitely eat there again and take a date there. The room I stayed in was a disappointment. The walls had cracks on them. The bathroom vent fan didn’t work so moisture stayed trapped in the bathroom thus creating mold on the ceiling. They should use conventional bed sheets on the bed. They didn’t grab the mattress. The room desperately needed a paint job. The bathroom ceiling needs to be treated for mold and repainted. One of the panels on the entrance door was cracked. I could see outside of my room.

great place to stay, staff are very friendly and helpful, very nice beach, and a great location

Great place to stay. That is why I keep coming back. All staff and managers are very friendly.

Resort over all was nice. Service exceptional but the room was a little run down. Fortunately the weather was nice so the lacking room features didn’t too negatively impact over all comfort. Not the best beaches I’ve seen in PI but still pleasant.

Resort over all was nice. Service exceptional but the room was a little run down. Fortunately the weather was nice so the lacking room features didn’t too negatively impact over all comfort. Not the best beaches I’ve seen in PI but still pleasant.

It is an older hotel and in need of some upgrading and repairs

Excellent friendly staff and great security guards

Very convenient place, great stuff both day and night security are excellent

No complaints about resort. Room clean and everything worked. Restaurant very good and lovely waitresses. All staff very friendly and helpful. Big negative were the beach/street vendors. At one time seven were waiting outside the exit to the beach. Continually shouting and waving to get ones attention I couldnt even enjoy the view from the restaurant. They follow you around even though you say no repeatedly. Harassment so bad i stayed off beach. No point staying at beach if you cant enjoy it. I wont be back until the authorities abate the continuous harassment by the vendors.Away from blue rock the beach is full of trash and litter. Other resorts and businesses look run down or abandoned. Area needs a clean up and redevelopment. What President Duterte did to Boracay is needed here.