Ok

Good area for the value

The main hotel is wonderful the rooms are showing a lot of wear and need to be maintained better.

Great expriwnce

Dear Elizabeth, I hope this message finds you well. It was a pleasure speaking with you. As I mentioned during our conversation, the reason I booked for an extended stay was due to my grandfather's critical condition; I was unsure how long he would survive. Sadly, he passed away just an hour before our arrival, and we did not get to see him before his passing. My scheduled departure is Monday, July 29th, and I would like to request a cash refund. In past visits to Chihuahua, we have always had great experiences. Unfortunately, this time has been quite the opposite. The restaurant service has been poor. We had to call for service every time we needed something, such as salt, pepper, or more coffee. Additionally, the room was in very poor condition, and I have attached some pictures for your reference. As I mentioned to you, when I went to the bar to get a drink, I was met with unwelcoming stares. I stood at the bar, and nobody asked if I needed a drink or how they could help me. The young lady stared at me the entire time without asking for my order. Sergio, who claimed to take orders, is actually responsible for seating guests, not serving drinks. The bartender never addressed me or asked what I would like to order.

Need more clearness

It was not that clean.

Place is super clean and nice but staff is a bit rude especially when you don’t dress in suit and tie for breakfast.

A

Good place to stay

Far away

First of all, this is not more than a 2-star hotel. The CONS: 1. The room for a King size bed is SMALL. 2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels. 2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet. 3. There is no mini fridge, just an empty space where it used to be. 4. No extra blanket or pillow in the closet where it SHOULD be. 5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it. 6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night. Thanks for nothing “Sheraton”.

good place to stay

I really enjoyed the convenience, parking, the pool, the restaurant, the breakfast options IN HOUSE, and the area the hotel was in. The only downside is the temperature of the rooms is not up to my standards.

Thanks

Great hotel, staff and restaurant.

Very popular place for large functions overall dining is good and great service from staff.

The hotel was clean and my family felt safe

its very nice

Ok

Stayed in this hotel before this time we chose the Sheraton club, very quiet...

Arrived early, 10:30AM Still, the hotel allowed early check with sn upgraded pool view ( I was very happy) The breakfast buffer is open until 12:30 PM; very convenient.

Quiet stay

Good food and service

Great Breakfast every day. They don't have bathrobe any more, even in fifth floor.

Peoperty is an average hotel/lodge. Location of property is really good. However, carpet all around the property is really old and dirty and needs to be updated. Service was average and staff do the required but nothing more than that. The glass elevators are amazing and the layout of the lobby is very good and logical. Overall, I am not sure if I would stay again.

Hotel is dated, requires a large remodeling specially inside the rooms …. Several devices in the room inoperative….coffee maker, safe…difficult to get a taxi…

Very friendly very quiet. The hotel sits atop a hill with a beautiful view of the city The rooms have extra large windows which make you feel as if you are sleeping outside whilst you are warm and cozy inside. The restaurant meals are fresh and delicious The front desk staff are extraordinary. Many speak English as if it were their first language

The hotel has downgraded, the room had a leak and the heater didn’t work. However both where fixed by the staff after some calls to the front desk. The issue that stressed me the most was that a stranger kept knocking on my bedroom door late at night. Although the front desk did send security sadly it did leave me with a scare and a security bitter taste of our stay.

although it is a really nice property, it needs to be remodeled, service in the lobbies is good but in the rooms area it lacks cleanliness, carpets are in bad condition

Great hotel. Excellent service, food and drinks.

Really like the area around the hotel, especially love how quiet it always is. The staff is kind and quick with help if needed.