No hot water in the morning

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.

Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.

All the staff was very helpful and accommodating.

The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.

Staff are helpful and friendly.. would be good if can provide parking space.

1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.

Room is good.But everyday cleaning can do better.

All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.

Good

Good

The first room they provided was full of smell of smoke. The second room with poor shower. A candy paper was left as well

Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.

Good location

The family room was awesome, the view to the harbor is nice, but: 1.The Wi-fi did not work, 2.they have no hand towels!?! 3.toilet paper finished on first use 4.the internal phone was broken 5.the breakfast was simple and paid apart.

Great staff who are very helpful, a good location for activities and access to eateries and markets

Other reviews are accurate...very run down. Is not 4 star. Windows didnt open and were filthy but as i looked out over a void into eindows about 3m away, jstvas well! First room and corridor stank of cigarette smoke in a non smoking hotel. Eventually got a new room but staff not at all concerned and didnt believe me as 'no smoking in hotel'! Italian wasnt open. Breakfast not great especially for veggies/vegans. Good they have water filtervtaps and toiletry regills...not so mych the drntal kurs though. Worst thing...no soundproofing. Can hear everything in next room and was woken up by the sound of coughing. Pool was pleasant but rooftop restaurant dreadful.

Staffs were great but property not well maintained. Exposed electrical wires, broken shower arm.

We stayed here for 3 nights and we had a great time. The suite had three bedrooms and the service staff cleaned our used plates, which we really appreciated. The location is excellent since it is right beside the Jesselton Point Ferry Terminal, which greatly facilitates our trips to adjacent islands. And it is very close to the Gaya Sunday Market. The location is unbeatable. The room is clean and spacious.

Hotel is dated and not the cleanest. But the location is pretty good, as many things are within walking distance. I feel like for the price we paid this was fine, but don't come in with high expectations.

Location is excellent, near big shopping mall and lots of eateries.

Staff so friendly and helpful. Recommended. No parking provided by the Hotel.

Very disappointing. Property was in bad condition and room was dirty. Asked to change rooms and new room was similarly dirty and poorly maintained.

Hotel is marked 4 star, have stayed Mercure 4 star hotels before but this one was not that great, facilities are the same, Front office etiquette when we checked in was not polite enough perhaps through lack of training and ignorance Room curtains were so dirty looked like some left hand marks with smudges all over them, Buffet - plates were not clean, so dirty saw the food particles from previous use.almost every plate checked so bad Food options and quality so bad, not 4 star like a overnight motel type of food,

Everything was okay but everytime drove back i have to fight for parking spaces with the public and always have to park 200 meters and walk back to the hotel. The hotel should provide parking spaces for its guests and not to leave its guests like me having problems during my stay..

Very well maintained and excellent front desk team.

I stayed in a one bedroom apt . It was clean and has a big balcony . It was within walking distance to food , shopping and the jetty . Good strategic location if you are on foot .

The water heater on our first night stay was crazy hot, could not get the neutral temperature no matter which side i turned the knob. But the location is fantastic.

The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!

Car parking didnt provided

I'm disappointed that your service and facilities are below par. Firstly your curtain is not well maintained and upkeep is bad with torn on it ( please refer to photo). Secondly your hotel is not providing the basic in room coffee and tea bag, While I request from the front desk he replies the coffee is "By request only" Wow I thought it must be a luxury or hi quality of coffee. It makes me speechless when the housekeeper sends me the unknown brand instant coffee and I am doubtful about consuming it. Thirdly while I planning walk to nearby convenience store it was raining dog and cat I'm request umbrella from the concierge, he told me that hotel not providing umbrella, it make me feel the unpleasure to staying your hotel for the next visit. However I hope you can improve on what I've commented.