I recently stayed at this hotel, and while the property itself is decent, as well as most of the staff. My experience was wholly soured by the unprofessional and downright rude behavior of the manager, Juan. Actually he ruined my day. I stay for a couple of weeks at this place during this summer. While the staff, in general, was very good trained I did not notice the same with the manager. Thanks to Cristina who offer me a solution to my request. I travel frequently and have stayed in many hotels, but I have never encountered a manager as unfit for their role as Juan. I even think that this behavior has a component of racism. Hospitality is about making guests feel welcome, and unfortunately, Juan seems to have missed that memo. I would advise anyone considering this hotel to look elsewhere unless the managemeboth guests and his staff. .

I love this place, no complains about the facilities.

Nice place, nice staff, nice decoration.

**A Perfect Stay in the Heart of Madrid!** I recently had the pleasure of staying at Vincci The Mint in the center of Madrid, and I can't recommend it highly enough! When I arrived, the staff went above and beyond to make me feel welcome and comfortable. Their warm smiles are from all the girls and Ivan at the front desk. The hotel's location is unbeatable—right in the heart of Madrid. Major attractions like the Royal Palace, Plaza Mayor, and the Prado Museum are within walking distance. The Gran Vía offers endless shopping and dining options, making it incredibly convenient to explore the city. My room was spacious, I was upgraded to a suit, modern, and impeccably clean. The bed was incredibly comfortable, ensuring a great night's sleep after a day of sightseeing and working. Breakfast at the hotel was a highlight of my stay and the breakfast staff were attentive and friendly, thanks to Antonio, who always was very kind and recommended me the best for breadfast. The hotel also has a rooftop terrace with stunning views of the city. It's the perfect spot to unwind with a drink in the evening and enjoy the beautiful Madrid skyline. Unfortunately, I did not feel comfortable with the manager when he asked me to leave the rooftop in the middle of a virtual conference. But aside from this dire moment, the rest of my two-week stay was just enjoyable.

Great service!

The rooms are very hot.

The customer service at this hotel is amazing. Before our check in, I received an email asking for some simple information and arrived to balloons and champagne to celebrate our anniversary! Check in was a breeze. Comfy bed. Great shower. Their breakfast was very good and with other dining options nearby as well. We loved our stay so much we cancelled another hotel to stay there again on our way out of the country. THANK YOU!!

Everything was just Perfect! the location the service the breakfast all in all 10/10

Fabuloso

Nice hotel with a relaxed vibe and lovely breakfast. Bathroom needed some updating as while it looked new, the shower was leaky and was not well cleaned. Nice for our last evening in Madrid.

Stayed here twice because we were treated like royalty the first time we were in Madrid. Staff went above and beyond to make us feel special on our anniversary trip around Spain. I would recommend this hotel—and have been telling everyone to go to Spain just to stay here!!

I enjoyed my stay at this hotel. It is centrally located by local sites, restaurants and shopping. Also the hotel itself is clean, staff are very friendly and helpful. My only recommendation is to provide guest with bottled water as a part of their accommodation. Most 4 star hotels would at least provide water to their guests (besides the welcome lobby water).

Amazing hotel and location. Courteous and attentive staff

Last minute booking and no regrets! The service was amazing and the location was great! The newly renovated hotel is comfortable and priced comparatively to others in the Chueca neighbourhood. Do yourself a favor and include the breakfast with your booking. 21€ for an à la carte all you can eat breakfast (served till 1:30pm!) was well worth it!

This is a wonderful hotel that is close to many restaurants and transportation options. The rooms were clean, staff were helpful, and the breakfast options were delicious. The rooftop bar is open to the public and can become busy at night.

First time in Madrid the stay made it great! Very nice hotel with great location

I love this hotel. My favorite place to stay. The staff is always so welcoming and helpful. Great location along Grand Via. Super comfortable beds. Breakfast is good and convenient, for an extra cost. They offer a water station in lobby with candy. Plenty of places to lounge in lobby. Has elevators and luggage storage if needed.

The staff and service were excellent and went above and beyond to make my stay special.

Nice location and good service

Very good

Great location

Room to small, limited amount of coffee in the room.

We love the location and the staff was amazing!

Stylish roof-top bar. Very helpful staff. Breakfast menu extensive, delicious and good value.

Awesome hotel! Wonderful staff and hotel is centrally located. Would stay there again for sure!

Wonderful location. A fantastically boutquey hotel!

It is a hotel with a perfect location, clean, wonderful and helpful staff. You can reach everywhere on foot. I think there is no need to even think about it, if I come again, I would choose this hotel again.

Loved the breakfast. The restaurant recommendations like the Vinitus , Paella resto at the back of the hotel and another good restaurant—Primera? Nearby. Its so accesible by Metro and we just used that to go to Atocha ‘s train station. Stayedhere 8 years ago, and yet, the hotel is wonderful and all good. So glad we came back

Perfect location

Will visit again

Loved this property, super convenient and comfortable. Given the price of the breakfast menu, I had trouble getting my value for prepaid breakfast though.

Really nice hotel. Claudia was awesome at check in. Great room and terraza.